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Training the Extended Enterprise for Increased Customer Satisfaction

Case Study Published By: Cornerstone OnDemand
Cornerstone OnDemand
Published:  Oct 15, 2010
Type:  Case Study
Length:  2 pages

Grass Valley, the world’s second largest broadcast and professional solutionssupplier, is a leading provider and innovator in media production services and technology. Their cameras, production equipment, servers and other systems are the choice of many of the largest broadcast networks and production/post-production facilities around the globe. In 2007, Grass Valley realized that it could no longer continue with its existing manual customer training processes and that it needed to expand training options beyond a static collection of courses in product operations and maintenance.



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cornerstone, grass valley, training, web-based training