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Transform Customer Experience: The Convergence of Social, Mobile and Business Process Management

White Paper Published By: Oracle Corp.
Oracle Corp.
Published:  Feb 12, 2013
Type:  White Paper
Length:  12 pages

To stay ahead in todays rapidly changing business environment, organizations need agile business processes that allow them to adapt quickly to evolving markets, customer needs, policies, regulations, and business models. The convergence of a trio of technologies and business practices—social computing, mobile computing and business process management (BPM) – is opening up interesting avenues for business.



Tags : 
customer experience, business process management, social, mobile, bpm, integration