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Forrester Report: Using the Empowered Customer to Power Revenue Growth

White Paper Published By: Forrester (Presented by Brother)
Forrester (Presented by Brother)
Published:  Feb 22, 2013
Type:  White Paper
Length:  31 pages

In this exclusive 31-page Forrester report brought to you by Brother, you’ll learn how to: (1) transform business processes from the outside-in; (2) quantify the business impact of improved customer-experience delivery; (3) use change management to move your organization to a culture of customer centricity; (4) focus on data quality to arrive at a single view of the customer so that you can deliver what’s important to them. See why smart companies view customer empowerment as an opportunity to grow revenues by deepening customer relationships.




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customer empowerment, opportunity, grow, revenue, influence, power, forrester, networking