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Market Focus Report - Mobile and Social CRM Guide

White Paper Published By: Salesforce.com
Salesforce.com
Published:  Jun 17, 2013
Type:  White Paper
Length:  6 pages

Adding mobile access and social collaboration to CRM delivers significant benefits. In a survey of CRM decision makers, Nucleus found that providing sales people with mobile device access to CRM drives a 14.6 % productivity increase, and adding social drives an additional 11.8 % productivity boost. Download now.



Tags : 
customer relationship management, crm, technology, value matrix, support sales, marketing, customer service, crm solutions, social drives, mobile device, social, it management, knowledge management, business technology