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Part 2: Growth Imperatives Focus The Business On Point-Of-Service Workers

White Paper Published By: Lexmark
Lexmark
Published:  May 28, 2014
Type:  White Paper
Length:  12 pages

Forrester Consulting surveyed 159 global IT and business decision-makers and found that today, these POS workers are poorly supported by current systems, underutilised and provide a great opportunity to differentiate a company’s product or service. In short, organisations will require new processes that will require support for an emerging workforce and newly empowered customers. Technologies that include mobile capture and print, business process management, dynamic case management will be strong enablers.

Part 2 will focus on the key findings and recommendations.

Download now to find out more.



Tags : 
point-of-service workers, growth imperatives, lexmark, mobile capture, emerging workforces, data management, business technology