> Samanage > From Zero to Hero: The Path to IT Service Excellence
 

From Zero to Hero: The Path to IT Service Excellence

Webinar Published By: Samanage
Samanage
Published:  Aug 05, 2014
Type:  Webinar

Does your IT department have a perception problem within your organization? As IT professionals, it’s easy to feel undervalued and underappreciated by your peers throughout the organization. This may seem like an insurmountable issue, but with the right tools, you can quickly change minds while becoming more efficient!

Listen to the recorded webinar to learn how Shvonne Williams, Director of IT Services at MediFit Corporate Services, was able to turn around her team’s image and transform the IT department into a strategic business partner within the organization.

What you'll learn
  • Your “functional” reputation – why you should care & how you can improve it.
  • Maximizing the impact of your ITSM Solution - The must haves and nice to haves when considering alternative solutions.
  • Thinking beyond IT – Move beyond the “break-fix” perception and contribute to organizational goals.


About Samanage: Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in only 14 days. We are uniquely able to deliver both simplicity and strength to customers in the form of instant value, user-friendly functionality, and feature-rich and “future-proof” capabilities. Our goal is to help customers deliver a superior service experience to their end users, and real value throughout their organization by improving asset control, empowering end users, and maximizing resources. 



Tags : 
samanage, medifit corporate services, it deparment, itsm solution, itsm, it management