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Leveraging Your Service Desk to Scale Your MSP Business

White Paper Published By: CA Technologies
CA Technologies
Published:  Feb 13, 2015
Type:  White Paper
Length:  14 pages

For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and
profitably. In short, the service desk can make the difference between a service providerís success or failure. This paper offers some key principles MSPs should adopt in order to ensure their service desk fully supports operational efficiency, optimal service levels and business growth.



Tags : 
service desk, customer service, msp business, service providers