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Where Contact Center Are Missing the Mark with Customer Care

White Paper Published By: LogMeIn
LogMeIn
Published:  Jun 23, 2015
Type:  White Paper
Length:  34 pages

The new multi-device, always-connected consumer has greater expectations for customer service and the ability to switch providers if a business doesn’t meet those expectations. Customers are reaching out to businesses on different channels from different locations via smart devices, and, as a result, they want faster resolution times and more competitive prices.

This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.

Download this report now to find out more.



Tags : 
improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology