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2015 Gartner Magic Quadrant for Contact Center Infrastructure

White Paper Published By: Cisco
Cisco
Published:  Nov 17, 2015
Type:  White Paper

Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.



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gartner, cisco, magic quadrant, contact center infrastructure, networking, it management, knowledge management