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Deliver Customer-Centric Experiences with Proactive Call Centers

Webinar Published By: Evariant
Evariant
Published:  Apr 09, 2018
Type:  Webinar

If you're going to commit to providing the highest quality care to patients, improving the customer experience and providing proactive service that builds lifetime relationships with patients is a requirement. By creating a comprehensive 360 view of the caller, agents are armed with the right context and talking points to provide a highly personalized, more informed experiences on-the-fly.

Watch this presentation to capitalize on every customer interaction to build deeper, more personalized relationships with their prospects and existing patients, effectively transforming the call center into a profit center. Watch the presentation now.



Tags : 
patient experience, call center, improved care continuum, access center, customer experience, patient journey