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Practical guide: How to enhance your BPO contract to accelerate automation

White Paper Published By: KPMG
KPMG
Published:  Nov 21, 2018
Type:  White Paper

Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business.

Read this to discover:

  • the benefits of automating business processes and the impressive level of cost savings this can deliver
  • the impact of automation on the BPO market and the implications this has for BPO contracts
  • a five-step processing for assessing and renegotiating your outsourcing contract
  • three options for starting your automation journey.



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