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Next Generation Call Center

White Paper Published By: Evariant
Published:  Jun 18, 2019
Type:  White Paper
Length:  1 pages

In healthcare, a traditional call center experience can feel much like calling a cable company detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but call center agents are often not given the tools to meet consumer expectations. Agents may be limited to a basic set of functions with minimal insights on patient journeys.

Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.


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