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Published By: IBM     Published Date: Apr 27, 2016
Winning the Customer Experience Battle: How IBM Watson combines the always-available service that today’s customers demand with the benefits of automation.
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ibm, customer experience, ibm watson, watson engagement advisor, cognitive technology, business technology
    
IBM
Published By: MuleSoft     Published Date: Apr 13, 2016
The business of IT has changed dramatically. An always-on, always-connected world means that competition is fiercer, customers are more demanding, and businesses need to innovate faster than ever. Companies can try to harness digital transformation by trying to do things the old way, but they will fall behind; the traditional IT operating model is fracturing under the digital demands of their customers, partners and employees. This book will showcase: -how digital transformation is affecting your business -a roadmap to help you innovate faster, lower operational costs, and increase your IT capacity -real-life case studies of companies who achieved great business outcomes through API-led connectivity
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information technology, business management, best practices, business intelligence
    
MuleSoft
Published By: nFusion     Published Date: Apr 12, 2016
Organizations always want to aggressively grow and expand
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nfusion, customer experience, website design
    
nFusion
Published By: CDW - APC     Published Date: Apr 07, 2016
Raising IT inlet temperatures is a common recommendation given to data center operators as a strategy to improve data center efficiency. While it is true that raising the temperature does result in more economizer hours, it does not always have a positive impact on the data center overall. In this paper, we provide a cost (capex & energy) analysis of a data center to demonstrate the importance of evaluating the data center holistically, inclusive of the IT equipment energy. The impact of raising temperatures on server failures is also discussed.
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data center, data application, network performance, efficiency, cost analysis, data management, business technology
    
CDW - APC
Published By: CDW     Published Date: Apr 04, 2016
Raising IT inlet temperatures is a common recommendation given to data center operators as a strategy to improve data center efficiency. While it is true that raising the temperature does result in more economizer hours, it does not always have a positive impact on the data center overall. In this paper, we provide a cost (capex & energy) analysis of a data center to demonstrate the importance of evaluating the data center holistically, inclusive of the IT equipment energy. The impact of raising temperatures on server failures is also discussed.
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data center, data application, network performance, efficiency, cost analysis, data management
    
CDW
Published By: Pega     Published Date: Apr 04, 2016
Technology is empowering today’s consumers like never before. Consumers are getting used to buying, communicating and interacting with service providers whenever and however they want. Downtime is unacceptable and as a result broadband and telco providers are constantly put to the test with regards to customer service. There is an enormous disconnect between what customers expect and what broadband and telco providers are actually providing. All customers want to be understood as individuals, but this need is not always being met. Moving forward, broadband and telco providers need to differentiate themselves and provide innovative solutions in order retain as well as gain new customers. It is no surprise that nearly half of broadband/Telco providers believe customer service is a critical competitive differentiator. Download this research study and learn how broadband and telco providers can improve customer service.
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Pega
Published By: Pega     Published Date: Apr 04, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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Pega
Published By: Dyn     Published Date: Mar 30, 2016
Most organizations today are moving at least some of their infrastructure to the cloud. A cloud or hybrid cloud approach often requires constant monitoring, planning, testing and optimizing to keep a consistent, reliable, always available web experience. Read this O’Reilly report to learn the latest rules and recommendations to architecting your cloud instance, debunk the common fears to cloud adoption and discover how to gain back control in areas you didn’t realize you could.
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dyn, cloud, performance optimization, cdn, rum
    
Dyn
Published By: Akamai Technologies     Published Date: Mar 15, 2016
Many industry experts advise automotive companies to embrace digital transformation. At the heart of that mandate is the need to satisfy rising customer expectations for fast, secure, always-on services delivered seamlessly across all channels and devices. Read the seven top considerations as you embrace digital transformation.
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automotive, digital transformation, customer relations, best practices, industry optimization
    
Akamai Technologies
Published By: Tyco Integrated Security     Published Date: Mar 09, 2016
Whether it’s worrying about a possible break-in or an employee theft, protecting your business is always a concern. For busy warehouses and manufacturing companies, the worry is even greater, as time lost to responding to a crime means revenue loss. With expensive inventory, an active production site, and workers entering and leaving around the clock, reliable security is a must.
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tyco, security, threat, employee theft
    
Tyco Integrated Security
Published By: Rackspace     Published Date: Mar 08, 2016
In this world of always-on services, the systems that support them must be designed to be both highly available and resilient. Today, many IT leaders are looking for their applications and infrastructure to be covered by the following: • Defined SLA¹s for workloads and applications • Mapped failure points and impact of these on the business • Regularly measure application and Infrastructure health Access this white paper to discover your resiliency, and learn how to create a resilient architecture on Microsoft Azure cloud platform.
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rackspace, resilient architectures, microsoft azure, network infrastructure, cloud computing
    
Rackspace
Published By: Sitecore     Published Date: Mar 03, 2016
Ensure your content and commerce experiences are truly personalized—learn how to apply Context Marketing to get the commerce results you seek.
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Sitecore
Published By: IBM     Published Date: Feb 29, 2016
Users expect quick, consistent access to their business-critical data and applications around the clock. That’s why outages, whether they are planned or unplanned, can negatively affect revenue, consumer trust and your reputation.
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ibm, technology, always on, cloud, analytics, outages, always on, networking
    
IBM
Published By: Aternity     Published Date: Feb 24, 2016
Governance, Risk Management, and Compliance (GRC) organizations are always concerned with violations of Acceptable Use Policies, the scenario of the workforce using a network, website, or system to perform inappropriate actions. But insider threats can also result from legitimate work activities that are being done for illegitimate purposes. Read how a leading insurance company leveraged an End User Experience Monitoring solution to identify employees harvesting customer data before leaving the company.
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aternity, grc, risk management, compliance, end user experience, customer data, it management, knowledge management
    
Aternity
Published By: Cisco     Published Date: Feb 23, 2016
Historically, the speed of a wired connection at the access edge has always been faster than that of a wireless connection. This means workers had to choose between the performance of wired connectivity and the convenience of a wireless connection. Consequently, workers often had to modify the way they worked— first, finding a wired port to use for high-bandwidth applications, such as video or streaming media, and then shifting to wireless connections when the need to be mobile was more important than having the performance of wired.
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wireless connection, business practices, applications, connectivity
    
Cisco
Published By: Silver Peak     Published Date: Feb 11, 2016
he WAN has always been about connecting users to applications and moving data, but the playing field has now changed with datacenters migrating to the cloud along with missioncritical applications. .
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wan, enterprises, saas, broadband internet, data, connectivity, connection, cloud
    
Silver Peak
Published By: Adobe     Published Date: Feb 08, 2016
Marketing 2.0: Reinventing the Customer Experience gives you the strategies you need to revolutionize your marketing in a world that’s always connected.
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adobe, customer experience, marketing, crm, connected, business technology
    
Adobe
Published By: EMC Converged Platforms     Published Date: Feb 01, 2016
Kimpton Hotels and Restaurants prides itself on the personalized connection between hotel staff and guests. In order to be successful, their IT infrastructure needs to be agile, secure, and reliable. After deploying EMC converged infrastructure from VCE, Kimpton achieved a 25 percent reduction in operating expenses, and they can now stand up virtual machines (VMs) in minutes to capitalize on business opportunities, compared to days or weeks with the old infrastructure. Read this customer case study to find out more about how Kimpton was able to reduce their costs while improving the performance of their IT environment.
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vce, vblock, kimpton, converged infrastructure, legacy infrastructure, agile, availability, performance
    
EMC Converged Platforms
Published By: IBM     Published Date: Jan 22, 2016
The Internet of Things (IoT) presents both huge opportunities and huge challenges to the developers of tomorrows 'always-connected' products.
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ibm, agile, product, development, iot, connected products, business technology
    
IBM
Published By: HPE Intel     Published Date: Jan 11, 2016
A famous architect once said that the origin of architecture was defined by the first time “two bricks were put together well.” And the more bricks you have, the more important putting them together well becomes. The same holds true in our data centers. The architecture of our compute, storage and network devices has always been important, but as the demands on our IT infrastructures grow, and we add more “bricks,” the architecture becomes more critical.
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HPE Intel
Published By: K2     Published Date: Jan 07, 2016
User adoption has always been something of an issue. Despite having ready access to SharePoint, many users cling to their file-shares, or more recently, adopt other ways of collaborating and sharing documents via web-based services. A third of the organizations surveyed feel that their SharePoint project has struggled to meet their original expectations, and a further 26% feel progress has stalled. Is this because of poor training and governance, restricted functionality of SharePoint, or simply the inevitable result of being the first ECM system to move beyond the safer boundaries of compliance-based aoperations? As we will see in this report, it is likely to be a combination of all of these.
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aiim, microsoft sharepoint, user adoption, enterprise content management, networking, it management, knowledge management
    
K2
Published By: IBM     Published Date: Jan 06, 2016
Companies are always looking for ways to determine just how effective and capable candidates can be in the workplace before they start.
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assessment anayltics, ibm, performance, quality, maximize
    
IBM
Published By: Thawte     Published Date: Dec 29, 2015
Promote safer websites and help create a more secure web.
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Thawte
Published By: Cisco     Published Date: Dec 08, 2015
The Time for the Hybrid WAN IT has gone through a significant evolution over the past decade. Virtualization has changed the entire face of the data center, the network edge has become predominantly wireless and consumer devices reign supreme. However, one of the few areas of IT that has yet to evolve is the corporate wide area network (WAN). Managing the WAN is something network managers have always struggled with because WAN speeds are typically an order of magnitude, or more, slower than local area networks (LANs).
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cisco, canada, branch infrastructure, hybrid wan, wide area network, networking, it management, data management
    
Cisco
Published By: Symantec     Published Date: Nov 30, 2015
As a leading provider of SSL certificates, Symantec is here to help you discover all you need to know about the benefits of Always-On SSL - and to help you successfully implement it.
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Symantec
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