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Published By: IBM     Published Date: Oct 06, 2014
This Aberdeen ebook outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.
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omni-channel strategy, contact center integration, customer experience
    
IBM
Published By: IBM     Published Date: Jan 09, 2015
Read the case study “A broadband company streamlines its recovery processes with IBM Cloud” to learn how IBM service teams used cloud-based technology to help the company develop an innovative and proven cloud computing solution for its backup and recovery environment. IBM’s turnkey solution helped the company improve protection, recovery, performance and scalability within its disaster recovery processes, and maximize backup performance and disaster recovery capabilities.
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cloud computing solutions, service teams, cloud-based technology, it performance, it recovery capabilities, it management, knowledge management, data management
    
IBM
Published By: IBM     Published Date: Feb 04, 2015
With IBM MobileFirst and IBM’s Smarter Process, you can redesign how you deliver services and support more streamlined business processes. Therefore, you can help enable your customers to have a more superior mobile experience.
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ibm smarter process, mobile experience, mobile services, mobile support, customer-centric engagements, it management, knowledge management
    
IBM
Published By: IBM     Published Date: Mar 18, 2015
Read this research report to see the results of Vanson Bourne’s survey of 360 line of business managers from around the world and a range of industries to learn how business and IT can align priorities in order to create seamless B2B integration. Learn how effective synchronization can improve strategic relationships, ensure compliance, reduce costs and increase revenue.
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b2b integration, compliance, b2b networks, integration gap, impediment, customer satisfaction, integration initiatives
    
IBM
Published By: IBM     Published Date: May 07, 2015
In this On Demand session learn about using cloud-based social collaboration tools to streamline key areas of your business, increasing time to invest in new product development. Hear how one manufacturer turned to an IBM Business Partner to implement IBM SmartCloud Connections.
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cloud technologies, social collaboration tools, ibm, networking, it management, knowledge management, storage
    
IBM
Published By: IBM     Published Date: Apr 07, 2015
You may be considering the move to a SaaS model for several reasons: it's cheaper, easier, more flexible. But then reality sets in. You can't afford to move to SaaS right away. Many of your apps are too mission-critical to trust SaaS at this point, and security restrictions and company guidelines will not allow you to use SaaS for many apps. However, for some apps, it's not an issue, and that number continues to grow. So how do you reconcile? Enter stage left-- Hybrid APM. With the ability to pick and choose between SaaS or on-premises monitoring for your different applications and components, wherever they reside, your troubles are alleviated and the shift towards SaaS can be seamless.
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ibm, saas, mission-critical, security, apps, growth, apm, cloud
    
IBM
Published By: IBM     Published Date: Apr 15, 2015
With IBM MobileFirst and IBM’s Smarter Process, you can redesign how you deliver services and support more streamlined business processes. Therefore, you can help enable your customers to have a more superior mobile experience.
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ibm, mobile computing, customer satisfaction, mobile experience, optimization, customer centric
    
IBM
Published By: IBM     Published Date: Apr 15, 2015
Performance Bicycle created an interactive Learning Center seamlessly linked to its e-commerce site. By leading engaged, inspired visitors to the e-commerce site, the company boosts conversion, drives online sales and supports its growth objective.
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e-commerce, content management, conversion
    
IBM
Published By: IBM     Published Date: Jul 07, 2015
IBM Integrated Multivendor Support provides lifecycle-based recommendations concerning what hardware should be kept on OEM maintenance, moved to IBM maintenance or replaced. We help you streamline multivendor support by serving as a single point of contact and accountability.
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multivendor, it environment, performance, software activities, virtualization, operating systems, networking, it management
    
IBM
Published By: IBM     Published Date: Jul 08, 2015
Salesforce.com is an industry leading cloud CRM solution which helps organizations streamline and effectively manage sales processes, customers and opportunities. The effectiveness of these initiatives can be improved dramatically by providing Salesforce with a 3600 view of the Customer to overcome the limitation of fragmented data that Salesforce currently relies on. This paper discusses how InfoSphere capabilities can be used to create comprehensive and accurate 3600 views of your customers from internal and external sources. This data is integrated seamlessly within Salesforce.com to help your sales teams get a complete view of the customer to help find the right contacts, allocate resources efficiently and identify new opportunities. This helps your sales teams be more efficient, effective and ultimately improve your win rate and drive more revenue.
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ibm, salesforce, crm solutions, sales processes, infosphere, sales opportunities, knowledge management, data management
    
IBM
Published By: IBM     Published Date: Sep 30, 2015
How to capitalize on real-time offers, deliver true omnichannel experiences.
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customer experience, transaction processing, omnichannel banking, consumer demands, customer interaction, shopper experience
    
IBM
Published By: IBM     Published Date: Nov 03, 2015
In order to meet the changing demands of their customers, organizations need the right solution that can help them harness the vast amounts of customer data in ways that yield personalized, seamless customer experiences. That solution is IBM Watson Engagement Advisor.
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ibm, watson, application, powerful information, networking, software development, it management, enterprise applications
    
IBM
Published By: IBM     Published Date: Jan 13, 2016
With deep integration of matching and linking capabilities, application development tools and workflow components, IBM InfoSphere Master Data Management can help deliver a seamless transition from a virtual architectural style to a physical architectural style.
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ibm, mdm, linking, data, infosphere, data management, business technology
    
IBM
Published By: IBM     Published Date: Mar 03, 2016
A step-by-step approach to streamline and reengineer your B2B and B2C fulfillment processes.
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ibm, b2b, b2c, aberdeen group, convergence
    
IBM
Published By: IBM     Published Date: Apr 12, 2016
The digital transformation that organizations are striving for today requires a mindset of "no limits" in terms of securely exposing critical business assets for internal and external consumption. In order to be an agile, digital business, enterprises need to seamlessly connect across hybrid environments, applications, data and processes, keeping a keen eye on an open cloud strategy. They also need a secure integration framework to provide controlled access, a single dashboard providing performance insights, and easy access to digital assets for your developers. This webcast will explore all of these areas in depth, to support your enterprise's quest to become a next-generation digital business.
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ibm, digital business, api economy, api management, apim, api, business technology
    
IBM
Published By: IBM     Published Date: Jul 21, 2016
View this video to learn: - How to "push the needle" for your business by streamlining your census survey - How and why to implement pulse surveys - Why analytics can be a game changer for your organization
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ibm, smarter workforce, employee engagement, employee voice, business results, census survey, pulse survey
    
IBM
Published By: IBM     Published Date: Jul 29, 2016
Read this white paper to learn how to: - Use B2C best practices to meet buyer expectations for enhanced online experiences - Deliver multiple combinations of products and services for faster, streamlined quoting and ordering - Support complex buying cycles and selling executions across channels and markets—and around the world
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ibm, b2b, b2b commerce, commerce, b2c, online retailers, ecommerce, business technology
    
IBM
Published By: IBM     Published Date: Aug 16, 2016
Read this white paper to learn how to: - Use B2C best practices to meet buyer expectations for enhanced online experiences - Deliver multiple combinations of products and services for faster, streamlined quoting and ordering - Support complex buying cycles and selling executions across channels and markets—and around the world"
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ibm, b2b, business to business, commerce, b2b commerce, online shopping, online commerce, b2c
    
IBM
Published By: IBM     Published Date: Aug 16, 2016
In this executive report, based on cumulative research over the past five years by the IBM Institute for Business Value we will explore how the emergence of digital technology, and the increasing willingness of consumers to use it, has disrupted the retail industry at virtually every level – from shoppers, to megastores, to digital to social media, and more. Further, we will provide recommendations that can enable retailers to position themselves to slice through this disruption and provide seamless, omnichannel customer experiences and conversations that can help build customer loyalty, create value and positively impact the bottom line.
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ibm, commerce, retail, customer analytics, ibm institute for business value, digital technology, business technology
    
IBM
Published By: IBM     Published Date: Sep 26, 2016
SPSS and open source seamlessly complement each other. With open source, IBM makes it easy to build your own extensions, adding new functionality to existing products. Coding is not required for the use of extensions. IBM offers an extensive library of already developed extensions that can be downloaded and used immediately.
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ibm, ibm spss, open source, statistics, modeler, open source community, networking, knowledge management
    
IBM
Published By: IBM     Published Date: Oct 07, 2016
Learn about IBM’s API Connect – an offering that integrates StrongLoop technology with IBM’s API Management platform into one seamless experience for developers & IT.
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ibm, cloud, middleware, application services, api, api connect, strongloop, strongloop technology
    
IBM
Published By: IBM     Published Date: Oct 11, 2016
Read this white paper to learn how to: - Use B2C best practices to meet buyer expectations for enhanced online experiences - Deliver multiple combinations of products and services for faster, streamlined quoting and ordering - Support complex buying cycles and selling executions across channels and markets—and around the world
Tags : 
ibm, b2b, business to business, commerce, b2b commerce, online shopping, online commerce, b2c
    
IBM
Published By: IBM     Published Date: Oct 17, 2016
SPSS and open source seamlessly complement each other. With open source, IBM makes it easy to build your own extensions, adding new functionality to existing products. Coding is not required for the use of extensions. IBM offers an extensive library of already developed extensions that can be downloaded and used immediately. Join IBM's open source community and instantly boost your predictive analytics.
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ibm, analytics, open source, spss, stats, modeler, predictive analytics, business technology
    
IBM
Published By: IBM     Published Date: Oct 27, 2016
Learn How IBM helped a leading bank's IT organization focus on innovation and strategic projects while massively reducing costs and streamlining operations
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ibm, leadership, innovation, strategic planning, streamlining operations, knowledge management, business technology
    
IBM
Published By: IBM     Published Date: Nov 10, 2016
Are you aware of the ongoing dialog about your products and services? Are you participating? Recent surveys show that organizations that deliver good customer experiences are reaping greater revenues than those that don’t. Yet companies are struggling to pivot towards the customer, because it often requires a complete overhaul of management, culture and technologies. This session will show how to defeat content chaos, streamline and accelerate onboarding and service processes, minimize friction with customers, use analytics to anticipate and prepare for customer needs, and give your front-line people the tools they need to offer a superior experience that will grow your revenues and generate great word of mouth.
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ibm, analytics, ecm, engagement, customer, business technology
    
IBM
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