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Published By: McAfee EMEA     Published Date: Nov 15, 2017
Time has become a critical capability in being able to extract the business value enterprises want from their data and computing infrastructure, as well as to protect the business value that has already been created. In multiple areas of cyber security, time is currently working in favor of the attackers — and time is the strategic advantage that the defenders need to regain. In this report, Aberdeen Group provides four illustrative examples of how recapturing an advantage of time can help defenders to reduce their risk, in the fundamental categories of data protection, threat detection and incident response, data center / cloud security, and endpoint security.
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cyber, security, defenders, business value, infrastructure, data, business, protection
    
McAfee EMEA
Published By: Motorola     Published Date: Feb 06, 2008
With over 13,000 employees and a large sales force spread around the world, the Gates Corporation is continuously evaluating the effectiveness of its technology services on employee productivity. In preparation for a strategic, company-wide technology initiative, the corporation's Worldwide IT Group found several issues related to mobile communications.
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motorola, case study, motorola good
    
Motorola
Published By: Motorola     Published Date: Feb 06, 2008
The need for the services provided by Specially for Children has continued to increase, placing extra demands on the group's physicians. To improve their efficiency, doctors began carrying multiple devices including cell phones, pagers and PDAs. Learn how Good Mobile Messaging helped the organization streamline its operation.
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motorola, motorola good, case study
    
Motorola
Published By: Webroot UK     Published Date: Nov 11, 2009
Software as a Service (SaaS)-delivered e-mail and Web security suites offer a good solution that Butler Group recommends as part of a more comprehensive security architecture comprising gateway and end point-based security solutions. Find out more in this whitepaper!
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webroot, saas, software-as-a-service, web security, email security, policy-based encryption, security management, data loss prevention, anti-virus, threat protection
    
Webroot UK
Published By: iKnowtion     Published Date: Nov 17, 2011
Find out how a customer development plan for digital camera buyers and members of an online communications program identified a core group of loyal customers who were responsible for the majority of sales.
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customer intelligence, customer loyalty, customer profiling, lifecycle analysis, segmentation, crm, retail strategies, data analysis, customer intelligence, marketing analytics, iknowtion
    
iKnowtion
Published By: Egencia     Published Date: Oct 16, 2012
Read what Wendy Aird, Vice President, US Sales and Account Management for Egencia and Greely Koch, Director at Acquis Consulting Group, have to say about how todays' modern-day travel policies can be customized to truly impact your bottom line.
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travel management, travel policy, corporate travel
    
Egencia
Published By: Jive Software     Published Date: Dec 02, 2014
Join Jive and Rajat Paharia -- "the father of gamification" -- for a discussion on how to better motivate, engage, and create true loyalty. Jive is digging into the hottest books in the social collaboration space. Join the Jive Book Club for exclusive invites to webinars with the authors, an invite to the Jive Community group to share your thoughts with your peers and the chance to win prizes – you might even learn something new! Their first selection is Loyalty 3.0: How Big Data & Gamification are Revolutionizing Customer & Employee Engagement by Rajat Paharia — the “father of gamification.” Loyalty 3.0 is a Wall Street Journal and New York Times best-seller that cracks the code on the ways big data and gamification can motivate, engage, and create true loyalty your customers, employees, and partners.
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employee engagement, customer engagement, social collaboration, big data
    
Jive Software
Published By: Comcast Business     Published Date: Mar 24, 2015
The digitization of data has empowered both healthcare providers and patients to improve how, when and where healthcare is administered, giving patients greater control over their personal health and well-being. The key to success lies in the ability to get the right information to the right people at the right time. And a crucial enabler of improved communications is the ability to transfer data across like and disparate systems through mobile technology. This was the topic at a recent focus group Comcast Business held at HIMSS14 that included healthcare IT professionals from six leading healthcare providers. The participants shared the following insights on how advancements in data mobility can engage the entire healthcare ecosystem and help improve patient outcomes. Download this white paper to learn more.
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healthcare, patient care, communication, electronic health records, remote diagnostics, mobile technology, networking, it management
    
Comcast Business
Published By: NetApp     Published Date: Dec 12, 2013
"How can you make sure that your private cloud is agile, responsive, and efficient? NetApp offers private cloud technology that aligns with the following recommendations from Enterprise Strategy Group: * Optimize storage to fully realize the benefits of server virtualization and private cloud * Treat storage efficiency as a strategic opportunity to hone and improve the overall cloud environment * Use techniques such as deduplication and compression to expand the available capacity of a private cloud"
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private cloud, virtualization, technology, best practices, enterprise cloud, netapp, cloud deployments, data management, data center
    
NetApp
Published By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
Read this report for details on the current state of succession management.
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succession management, leadership continuity, automation, investment
    
SumTotal, a Skillsoft Company
Published By: Oracle_Hospitality Hotels     Published Date: Dec 14, 2015
This short video shows how the Pestana Hotel Group, based in Portugal manages 86 properties in Europe, Africa, the Caribbean, North and South America with the OPERA suite of solutions for property management, food and beverage operations, and distribution. OPERA enables better business decisions by providing real-time information. OPERA has helped the Pestana Group increase sales, improve workforce productivity, and deliver superior guest experiences.
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oracle hospitality, pestana hotel, phg, opera suite, food and beverage operations, knowledge management, data management
    
Oracle_Hospitality Hotels
Published By: Oracle_Hospitality F&B     Published Date: Aug 08, 2016
The millennial generation is larger than baby boomers or Gen X. 77% visit a restaurant once a week, and they are expected to spend an average of $3,900 on travel this year alone. Our research report discusses how you can win the business of this unique group of individuals.
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hospitality, best practices, millennial, customer service, business technology
    
Oracle_Hospitality F&B
Published By: Code42     Published Date: Apr 22, 2016
Rapid changes in technology and software, and the nearly universal shift to electronically stored information (ESI), has made eDiscovery more complex and expensive. In a movement to simplify and standardize their procedures—and dissolve some of the extra tensions surrounding litigation—many organizations are bringing phases of the eDiscovery process in house, in particular legal hold. Among other benefits, Code42 eDiscovery simplifies legal hold management. Litigation preparation can be a large task crossing over many departments, but will consistently feature two main players: Legal and IT. This document focuses on those two groups, and aims to enable one to see the eDiscovery world through the point of view of one group—or the other. Read more to find out the details.
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code 42, legal process, ediscovery, litigation issues
    
Code42
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.
Published By: Frontier Communications     Published Date: Dec 29, 2017
It can be hard for today’s businesses to create a truly integrated work environment. Having an infrastructure built on outdated technologies can further complicate the situation, resulting in a variety of business challenges that fall under four distinct categories: • Managing Multisite Locations • Connectivity Issues • Bring Your Own Device (BYOD) Integration • Decreased Employee Collaboration In this eBook, we’ll examine connectivity solutions that can address these issues and provide work groups with the tools they need to be more productive, helping businesses run more efficiently.
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Frontier Communications
Published By: LifeLock     Published Date: Jan 18, 2018
Regardless of the workforce demographic, LifeLock is a universally relevant benefit for all employees because everyone has an identity to protect.
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LifeLock
Published By: Microsoft     Published Date: Jul 20, 2018
For sales organizations, customer engagement is about more than touchpoints—it’s about everything that happens in between personal and digital encounters. Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-ofmind. “The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.” - Altimeter Group The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle. - Altimeter Group Customer engagement drives every interaction, every process, and every decision—and it’s the key to driving sales. In fact, respondents from a May 2016 Microsoft survey of sales leaders across multiple industries ranked customer engagement the #1 dr
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Microsoft
Published By: Microsoft     Published Date: Jul 20, 2018
EXPECTATIONS FOR CUSTOMER SERVICE CONTINUE TO RISE AROUND THE GLOBE Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement. Regardless of industry, service organizations are a customer engagement focal point for brands around the world. Our r
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Microsoft
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Today, business process automation isn’t just about efficiency, it’s about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customer’s interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.
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interactive intelligence, business process automation, multichannel technology, customer experience, contact center, contact solution, it management
    
Interactive Intelligence
Published By: HP and Intel® Xeon® processor     Published Date: Aug 10, 2012
Evaluator Group worked with HP to access the features, performance and enterprise capabilities of the HP StoreOnce B6200 Backup system. HP labs and equipment were utilized, with testing under the direction of on-site Evaluator Group personnel. Testing
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evaluator, group, storeonce, b5200, backup, lab, validation, paper, b6200, backup, system
    
HP and Intel® Xeon® processor
Published By: Mainline Information Systems     Published Date: Oct 27, 2009
View this webcast to learn about tuning for Oracle from an AIX administrative perspective. This session covers operating system related topics including Oracle and disk; volume groups and file systems; asynchronous and concurrent I/O; and Oracle AWR.
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aix, mainline information systems, oracle, tuning, disk
    
Mainline Information Systems
Published By: IBM Corporation     Published Date: Oct 01, 2010
On-demand Webcast: A report by International Technology Group (ITG) found compelling cost savings and operational benefits achieved by mid-sized businesses that chose IBM Informix database software over Microsoft SQL Server.
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ibm corporation, ibm informix, microsoft sql server, database software, data management platform, smb
    
IBM Corporation
Published By: IBM     Published Date: Nov 11, 2008
IBM commissioned Forrester Consulting to survey 300 business and IT leaders from US and UK to determine the level of common understanding and alignment between business and IT groups on key issues related to impact of their existing processes on operational efficiency and business innovation and how BPM and SOA could improve the overall value their business processes deliver.
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ibm, ebf, bpm, soa, data management
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with minimal impact to operations.
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new data protection strategies, ibm, data capacity, evaluator group, continuous data protection, tsm fastback, cdp technology, delicate balance, restore point objectives, rto, disaster recovery, remote office backup consolidation, wafs, vtl, dr solution gap, xpress restore, fulcrum
    
IBM
Published By: IBM     Published Date: Sep 11, 2009
Discover the hidden dangers posed by privileged users and the damages they have caused. This webcast features two senior analysts from Burton Group Identity and Privacy Strategies, as well as IBM identity and access management solutions address this security and compliance challenge.
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ibm, access management solutions, christopher bauseman, ibm tivoli software, lori rowland, senior analyst, mark diodati
    
IBM
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