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Published By: Apstra     Published Date: Aug 19, 2019
Typically, and since the dawn of time, network infrastructure teams chose the hardware and switch Operating System (OS) first, then designed their infrastructure, including how their infrastructure was built around this choice.
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Apstra
Published By: Apstra     Published Date: Aug 19, 2019
The response to the question “How is one Intent-Based Networking offering different than the others?” typically sounds subjective, descriptive, and open to interpretation. What is needed is a tangible, objective, and fact-based nomenclature that can help you rationalize the maturity of Intent-Based Networking solutions. Using this nomenclature, we should be able to map Intent-Based Networking solutions to a specific maturity level, starting with Level 0 (low maturity/incomplete) up to Level 3 which enables a fully capable Intent-Based Networking solution (mature/complete). Apstra introduced the notion of Intent-Based Networking and Self-Operating Networks™ in June of 2016, and in our blog “Intent Based Networking: What Is It” we provided a definition of Intent-Based Networking, listing capabilities that a complete Intent-Based Networking system needs to provide. The goal is to categorize maturity levels of various Intent-Based Networking implementations and enable network operators to
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Apstra
Published By: Apstra     Published Date: Aug 19, 2019
When Bloomberg Television opened its state-of-the-art broadcast facility in the company’s new European Headquarters in London last year, network engineers from the company’s IT infrastructure team collaborated with Apstra to successfully pilot its technology in order to gain visibility across and more effectively manage the network fabric supporting the building’s media production systems.
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Apstra
Published By: Apstra     Published Date: Aug 19, 2019
Yahoo Japan Corporation, one of Japan’s largest Internet service providers, is deploying Clos fabric networks for efficiently addressing their ever-growing data center traffic. Apstra® was selected for streamlining the design, build, and operations of these networks.
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Apstra
Published By: Sift     Published Date: Jul 12, 2019
"In today’s digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal. The answer isn’t additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world? Read This Guide To Find Out How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety The 4 qualities of a Digital Trust & Safety organization A step-by-step guide to help you evolve to Digital Trust & Safety Why the time for Digital Trust & Safety is now"
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Sift
Published By: Sift     Published Date: Jul 12, 2019
"You’re fighting fraud, but how well are you doing? Accurate and comprehensive measurement is integral to understanding your business’ health, yet many companies are not tracking fraud and team performance as effectively as they should. READ THIS GUIDE TO FIND OUT: The most important fraud-related KPIs to track How to share key reports across your organization How the right insights can power your competitive advantage "
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Sift
Published By: Sift     Published Date: Jul 12, 2019
"What trends should you be following for the next 6 months? We’ve pored over the data, sorted through the news, and interviewed experts and (former) fraudsters. Whether you’re planning for the next month, quarter, or year, this ebook can be your guide. READ THIS GUIDE TO FIND OUT: How fraudsters are using technology against us Whether cryptocurrencies are driving fraud or helping to stop it What GDPR tells us about the future of regulation Why content abuse is getting harder to fight How businesses balance user experience with protecting user data "
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Sift
Published By: Sift     Published Date: Jul 15, 2019
"In today’s digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal. The answer isn’t additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world? Read This Guide To Find Out How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety The 4 qualities of a Digital Trust & Safety organization A step-by-step guide to help you evolve to Digital Trust & Safety Why the time for Digital Trust & Safety is now "
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Sift
Published By: Sift     Published Date: Aug 29, 2019
As online fraud detection grows in complexity and demand, what qualities should security and risk management leaders look out for in a solution? Get key recommendations for navigating the online fraud detection market from Gartner Research. READ THIS GUIDE TO FIND OUT: Where the online fraud detection market is heading A list of vendors in the online fraud detection space, and their capabilities Recommendation for how to incorporate AI and machine learning into your fraud prevention approach
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Sift
Published By: IBM     Published Date: Aug 26, 2019
To be successful, businesses must select a secure, scalable and reliable computing platform. At the same time, they also demand openness so development teams can slect tools & technologies they are skilled in using. In this book, discover how IBM LinuxOne platform can play a critical role in developing your enterprise computing strategy and understand the full overview of the value of LinuxONE when compared to other platforms.
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cryptocurrency, bitcoin, blockchain
    
IBM
Published By: IBM     Published Date: Aug 26, 2019
To meet challenges & opportunities in today's digitally-connected world, you need a modern IT infrastructure that gives you the flexibility to respond to opportunities quickly, work across ecosystems and scale safely as you grow. In this book, learn how LinuxONE can help your business design disruptive IT services. Download Now.
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cryptocurrency, bitcoin, blockchain
    
IBM
Published By: IBM     Published Date: Aug 26, 2019
By choosing the right enterprise platform and pervasively encrypting data, your bank can deliver data security more effectively. For this reason, you should be aware of the best available encryption solutions for your organization. This guide is designed to help you determine the right questions to ask your CIO to become better informed about your bank’s cybersecurity position. Know five encryption questions to ask your CIO today
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cryptocurrency, bitcoin, blockchain
    
IBM
Published By: IBM     Published Date: Aug 26, 2019
Cyberspace is extremely difficult to secure. The basic approach to security is proving to be inadequate to the demands of the aggressive nature of the environment. A paradigm shift is necessary and soon. In this whitepaper, discover a possible change from a selective model to one that is pervasive. A significant modification in the basic structure of computing that is easy to implement and removes all barriers to full scale encryption.
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cryptocurrency, bitcoin, blockchain
    
IBM
Published By: NEC     Published Date: Aug 26, 2009
This is a case study which shows how Leicester Theatre Trust (LTT) implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC.
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curve, nec, ltt, unified communications, architecture, service oriented architecture, soa, soc
    
NEC
Published By: NEC     Published Date: Aug 25, 2009
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
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voorhees, nec, desktop communications, communications, service orientated, widearea network, wan, unified communications architecture
    
NEC
Published By: NEC     Published Date: Sep 14, 2009
This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
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nec, virtualization, soa, service oriented architecture, cloud computing, unified communications, sla, slas
    
NEC
Published By: NEC     Published Date: Sep 29, 2009
Written by: IDC Abner Germanow, Jonathan Edwards, Lee Doyle IDC believes the convergence of communications and mainstream IT architectures will drive significant innovation in business processes over the next decade.
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it architecture, idc, automation, automated order processing, soa, service oriented architecture, soap, http
    
NEC
Published By: NEC     Published Date: Dec 16, 2009
The proliferation of communications channels has set expectations around cost and productivity benefits. Unified Communications (UC) is proffered as a way of helping bring them all together, but companies struggle to justify the business case for it. Against this background, how important is UC as an approach to streamlining communications, and how can businesses exploit it?
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nec, business communication, productivity, unified communications, uc delivery
    
NEC
Published By: NEC     Published Date: Jan 28, 2010
Case Study: NEC provided intuitive and user friendly technology to enrich the whole guest experience with improved service times, personalized assistance and quality communications.
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nec, peninsula shanghai, hotel, network solutions, real-time communication, productivity, ip telephony server, wireless technology
    
NEC
Published By: Genesys     Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences Start small and deploy fast with MicroApps
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Genesys
Published By: Genesys     Published Date: Dec 20, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements
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Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys
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