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Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Datto Inc.     Published Date: Apr 15, 2013
Looking to expand your recurring revenue? Need a key to open the door to small business? Learn how Datto ALTO answers both questions, as the key to BDR for small business. Datto wants you to succeed. As the only 100% channel-focused backup, disaster recovery (BDR) and intelligent business continuity (IBC) vendor, Datto is focused on the success of our Partners. Our Partners succeed by delivering award-winning solutions to their clients that are easy to sell, easy to manage, and will eliminate downtime in the event of a natural or technical disaster.
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small business, datto alto, bdr solutions, recurring revenue
    
Datto Inc.
Published By: CA Technologies     Published Date: Jun 03, 2015
"Are dev and test constraints holding back your digital transformation? Today, just about all businesses are scrambling to add digital components to their products and services with the hopes of capturing—and maintaining—the interest of an increasingly demanding customer base. As you undergo this digital transformation, your IT teams face tremendous pressure to not only develop innovative new experiences, but do so at an accelerated rate—lest competitors beat you to market with the next big thing. Take a new approach to solving the familiar challenge of doing more with less—and doing it faster than ever before -- remove the constraints holding you back. At its core, Service Virtualization is all about removing constraints within the SDLC by simulating dependent systems, services and behaviors. In order to understand the true depth and breadth of this concept, however, it helps to see how Service Virtualization can be utilized in different development scenarios.
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CA Technologies
Published By: CA Technologies     Published Date: Jun 04, 2015
Are dev and test constraints holding back your digital transformation? Today, just about all businesses are scrambling to add digital components to their products and services with the hopes of capturing—and maintaining—the interest of an increasingly demanding customer base. As you undergo this digital transformation, your IT teams face tremendous pressure to not only develop innovative new experiences, but do so at an accelerated rate—lest competitors beat you to market with the next big thing. Take a new approach to solving the familiar challenge of doing more with less—and doing it faster than ever before -- remove the constraints holding you back. At its core, Service Virtualization is all about removing constraints within the SDLC by simulating dependent systems, services and behaviors. In order to understand the true depth and breadth of this concept, however, it helps to see how Service Virtualization can be utilized in different development scenarios.
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CA Technologies
Published By: Ahead     Published Date: Jun 05, 2019
Digital Requires a New Level of Insight and Control Digital strategies have caused business executives to intensify their scrutiny of how technology affects bottom line performance. With a growing emphasis on differentiating the customer experience in highly competitive markets, these executives want to understand how their IT systems affect everything from brand perception to customer acquisition and loyalty. 3 | A Guide to Intelligent Operations Meanwhile, those same demanding business leaders lack appreciation and patience for the complexity of today’s digital technology environment. While applications and user experiences are simpler and more intuitive, the backend processing, application interdependencies, and underlying infrastructure are more complex than ever, even in light of the benefits of abstraction, virtualization, and cloud computing (see Figure 1.) While CIOs have long been expected to improve stability and uptime - and done a pretty good job of it - the stakes are much
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Ahead
Published By: Entrust Datacard     Published Date: May 15, 2014
To bolster consumer trust in the foundation of ecommerce before it was irreparably damaged, several CAs and browser vendors came together to establish a higher security approach based on common standards: Extended Validation SSL certificates. EV SSL is universally supported by all desktop browsers and provides an EV trust indication. All mobile browsers support EV SSL and some provide an EV indication. Extended Validation SSL certificates have the highest impact on consumers, reassuring them that the site they are visiting is legitimate through visual cues in un-modifiable parts of the browser interface “chrome.” For example, the latest versions of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Opera and Apple Safari display the corporate name with a green background for sites protected by an Extended Validation SSL certificate.
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entrust, ssl, ecommerce, extended validation, chrome, mobile browsers, networking, it management
    
Entrust Datacard
Published By: Webroot Inc     Published Date: Jan 14, 2015
Traditional endpoint security has failed to keep up with today’s threats and is exposing organizations to unacceptable levels of risk. It’s time for smarter, next-generation malware prevention to replace or supplement traditional defenses. New approaches to malware can wrest back control and give security administrators greater visibility and control over their endpoints at a lower cost than traditional solutions. This paper looks at the endpoint threats organizations are facing, the means to combat those threats, and why next-generation, cloud-driven protection offers the smartest way to prevent endpoint malware infections.
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malware prevention, endpoint security, levels of risk, threats, cloud-driven protection
    
Webroot Inc
Published By: Oracle HCM Cloud     Published Date: Aug 02, 2016
Are you letting old school cloud thinking hold your institution back from capitalizing on modern cloud solutions? From security concerns to blending Human Capital Management Cloud with on-premise systems, get the realities behind the myths.
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higher ed, security, higher ed cloud solutions
    
Oracle HCM Cloud
Published By: Panaya     Published Date: Jun 01, 2018
Hear IDC Research Director for ALM Strategies explain how establishing effective agile approaches to software development, QA and testing, ensures software relevance, streamlines execution and increases release velocity. Join IDC guest speaker and Panaya experts to hear: › IDC Research Director, Melinda-Carol Ballou cover the latest ALM industry practices › Which ALM strategies bring greater agility to your backend system › How to implement these practices to achieve frequent, quality change releases
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Panaya
Published By: Epson     Published Date: May 14, 2018
Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer. The next step in this evolution is an omnichannel strategy, now being deployed by some retailers, which presents a consistent shopping experience across mobile, web, and in-store channels. Omnichannel also enables retailers to integrate back-end infrastructure technologies (e.g., servers, databases, etc.) and cloud-based services (e.g., loyalty programs, personalized recommendations, inventory management, etc.) to improve many aspects of store and enterprise operations. An omnichannel strategy relies on several core and supporting technologies. The key factors in evaluating any omnichannel-enabling solution includ
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Epson
Published By: IBM     Published Date: May 26, 2017
Business executives and managers at business-to-business (B2B) enterprises care about time, money, competitive advantage, customer loyalty and growth. Few pay much attention to the vital IT infrastructure that supports transactions and collaboration with trading partners—though that B2B backbone directly affects performance and profitability. In fact, just 26 percent of business managers view B2B integration as a competitive differentiator, according to a study for IBM by Vanson Bourne, a research consultancy. As a result, many enterprises continue to utilize manual and error-prone emails, faxes and file transfers for B2B transactions. Reliance on complex, brittle and antiquated systems to exchange critical data impacts time to market, cost-efficiency and satisfaction across suppliers and end-customers. Modernization of B2B integration in recent years has moved forward in fits and starts, often undermined by competing priorities and misalignment between business and IT managers.
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b2b integration, customer loyalty, ibm, customer growth
    
IBM
Published By: iCompass Technologies     Published Date: Feb 06, 2015
You know every tax dollar counts: The post-recession drop in funding coupled with mounting financial commitments and legislative demands for improved access to information leave no choice but to make operations more efficient. Agenda automation software eliminates manual tasks associated with creating, distributing, and publishing agendas, reduces the prep time (by as much as 50% or more) and associated costs of meetings while introducing a flexibility that makes tight deadlines easier to manage. The impact is far reaching, from improved transparency to freeing up staff time to work on other priorities. It not only pays for itself in paper savings, it brings money back into the budget—from $300 to $1000 per meeting, depending on the size of the organization. Learn more about how easy it can be to automate your meeting agendas, and what you can get back as a result.
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agenda management, meeting management, meeting management software, records management, records management software, paperless document management, local government transparency, agenda automation, local government software, municipal government software, city government software, e-government software, digital governing, agenda automation software, citizen engagement software, government transparency initiatives, granicus, iqm2, agenda pal, novus agenda
    
iCompass Technologies
Published By: Red Hat     Published Date: Sep 09, 2018
As applications and services become more central to business strategy, and as distributed methodologies like agile and DevOps change the way teams operate, it is critical for IT leaders to find a way to integrate their backend systems, legacy systems, and teams in an agile, adaptable way. This e-book details an architecture called agile integration, consisting of three technology pillars—distributed integration, containers, and APIs—to deliver flexibility, scalability, and reusability.
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Red Hat
Published By: IBM     Published Date: Mar 13, 2014
An innovation-centric approach that combines SOA and API management provides you with a robust integration from the Internet of Things to enterprise back-end systems. An approach to integration that can also generate new business insight and opportunities.
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ibm, api, api management, soa, integration, back end systems, service oriented architecture, enterprise service bus, software
    
IBM
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
The rise of the application programming interface (API) represents a business opportunity and a technical challenge. For business leaders, APIs present the opportunity to open new revenue streams and maximize customer value. But enterprise architects are the ones charged with creating the APIs that make backend systems available for reuse in new Web and mobile apps. It is vital that all stakeholders understand that the business goals and technical challenges of an API program are intimately related. Program managers must take responsibility for clearly communicating the key business goals of a proposed API to the architects who will actually build the interface. This eBook outlines best practices for designing results-focused APIs that will form the cornerstone of your API program’s success.
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CA Technologies EMEA
Published By: CA Technologies     Published Date: Aug 22, 2017
The rise of the application programming interface (API) represents a business opportunity and a technical challenge. For business leaders, APIs present the opportunity to open new revenue streams and maximize customer value. But enterprise architects are the ones charged with creating the APIs that make backend systems available for reuse in new Web and mobile apps.
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CA Technologies
Published By: CA Technologies     Published Date: Aug 24, 2017
The “connected car” market is forecasted to reach $98.42 billion by 20181. The convergence of the app economy, increased connectivity, the Internet of Things (IoT), growth of in-car screen displays and open enterprise data models is giving automotive manufacturers and their partners a wealth of opportunities to improve service delivery and backend supply-chain management.
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CA Technologies
Published By: IBM     Published Date: Feb 18, 2015
DevOps processes and tools help retailers compete in fast-paced mobile, digital and physical markets. See what retailers can do to deliver innovation faster. Test virtualization and deployment automation can improve front-end mobile and back-end mainframe development processes.
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ibm, devops, retail industry, devops processes, test virtualization, it management, knowledge management, data management
    
IBM
Published By: Arcserve     Published Date: Feb 26, 2015
In typical organizations, most data resides outside the data center, so it is important that the protection of desktop and laptop computers is given the same priority as file servers and application servers. Have you deployed the right data protection strategy for endpoints? We’re here to help! Arcserve UDP offers a FREE Workstation edition product that specifically focuses on backing up data on endpoints. Not only can desktops and laptops be protected for FREE with award-winning technology that minimizes bandwidth and storage requirements, but they can participate in the global deduplication schema offered by UDP (for 30 days), and have their data protected in public and private clouds, and more! This is too good to pass up! Get your FREE Arcserve UDP Workstation edition now.
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arcserve, unified data protection, software download, bandwidth, deduplication, it management, knowledge management
    
Arcserve
Published By: CA Technologies EMEA     Published Date: May 24, 2018
El auge de la interfaz de programación de aplicaciones (API por sus siglas en inglés) representa una oportunidad de negocio y supone un reto técnico. Para los líderes empresariales, las API representan una oportunidad para abrir nuevos flujos de ingresos y maximizar el valor ofrecido al cliente. Sin embargo, los arquitectos empresariales son los encargados de crear las API que posibilitan la reutilización de sistemas back-end en las nuevas aplicaciones web y móviles. Resulta esencial que todos los implicados comprendan que los objetivos de negocio y los retos técnicos de un programa de API están estrechamente relacionados. Los gestores de los programas deben responsabilizarse de comunicar con claridad los objetivos de negocio clave de una API propuesta a los arquitectos que deberán construir la interfaz.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
El auge de la interfaz de programación de aplicaciones (API por sus siglas en inglés) representa una oportunidad de negocio y supone un reto técnico. Para los líderes empresariales, las API representan una oportunidad para abrir nuevos flujos de ingresos y maximizar el valor ofrecido al cliente. Sin embargo, los arquitectos empresariales son los encargados de crear las API que posibilitan la reutilización de sistemas back-end en las nuevas aplicaciones web y móviles. Resulta esencial que todos los implicados comprendan que los objetivos de negocio y los retos técnicos de un programa de API están estrechamente relacionados. Los gestores de los programas deben responsabilizarse de comunicar con claridad los objetivos de negocio clave de una API propuesta a los arquitectos que deberán construir la interfaz.
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CA Technologies EMEA
Published By: AuditBoard     Published Date: Nov 26, 2018
When the IASB and FASB issued a joint press release on May 28, 2014 1 announcing new revenue recognition standards for revenue from contracts with customers, the adoption deadline seemed a long way off. After pushback from companies across various industries, the implementation date was extended by one year, granting companies more time to update their policies and systems to adhere to the new standards.
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AuditBoard
Published By: AWS     Published Date: Jun 03, 2019
Background Businesses are often challenged with the complexities of protecting their physical, virtual, and cloud workloads while also meeting their part of the Amazon Web Services (AWS) Shared Responsibility Model. IT security leaders are inundated with too many security tools that aren’t built for their specific environments. Additionally, these responsibilities often entail large amounts of manual processes and people to administer them. As such, there is a need for a solution that provides a secure environment for you to transact your business without slowing you down. Trend Micro™ Deep Security™ is optimized to support the broadest set of platforms and environments (on-premises, virtual, on AWS, or containers) while delivering multiple threat defense techniques to help DevOps teams rapidly detect security incidents, fulfill compliance requirements, and securely deploy containers.
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AWS
Published By: AWS     Published Date: Jun 03, 2019
Background Businesses are often challenged with the complexities of protecting their physical, virtual, and cloud workloads while also meeting their part of the Amazon Web Services (AWS) Shared Responsibility Model. IT security leaders are inundated with too many security tools that aren’t built for their specific environments. Additionally, these responsibilities often entail large amounts of manual processes and people to administer them. As such, there is a need for a solution that provides a secure environment for you to transact your business without slowing you down. Trend Micro™ Deep Security™ is optimized to support the broadest set of platforms and environments (on-premises, virtual, on AWS, or containers) while delivering multiple threat defense techniques to help DevOps teams rapidly detect security incidents, fulfill compliance requirements, and securely deploy containers.
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AWS
Published By: Riskified     Published Date: Aug 06, 2019
The impact of chargeback rates is abundantly clear and easily measurable, but the financial impact of false declines - rejecting perfectly good customers over fear of fraud - is largely underestimated by eCommerce merchants. In reality, these mistakes, which are all too common but difficult to track, end up costing merchants significantly more than chargebacks, and are more damaging to the business’ bottom line. This guide is designed to help businesses approve more good eCommerce orders, and to put in place better tracking for ongoing improvement in order decision accuracy
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Riskified
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