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Published By: Workfront     Published Date: Jan 22, 2015
Are workplace zombies killing productivity? Is frustration and discouragement spreading through your team like a virus? The Working Dead can show up in any workplace. You need to identify these zombies in your workplace and cure them before you have a workplace zombie apocalypse on your hands. Use this guide and learn how to: • Turn chaos into process • Unite team members around strategic priorities • Transform confusion into clear-eyed efficiency Bring your team back from the undead—back to doing the work they enjoy. Get this guide and start defending your office today!
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workplace environment, strategic priorities, clear-eyed efficiency, productivity, time management
    
Workfront
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
HfS published the Top 10 Cognitive Assistant Service Provider report that explores the emerging conversational service provider ecosystem across key areas including execution ability, innovation capability, and the voice of the customer. The conversational services called as Cognitive Assistants, go beyond the traditional chatbots and augment human-customer interaction across both front- and back-office business operations. IBM was recognized for its market leadership in Cognitive Assistant that harness the power of IBM Watson capabilities – including NLP, conversation and analytics. HfS also merits IBM for demonstrating the greatest volume and depth of cognitive assistant use cases across industry verticals and enterprise processes.
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Group M_IBM Q3'19
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Home working is among the top three strategic priorities for many Fortune 500 companies. The home working business model continues to accelerate in customer contacts, mid and back office functions as well as across the enterprise.
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next generation, home agent series, fortune 500, interactive intelligence, business case for home working, back office functions, it management, data management
    
Interactive Intelligence
Published By: Force.com     Published Date: Sep 05, 2012
Aligning the Core Back Office with the Social Front Office in Today's Connected World
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best connected businesses, back office salesforce, technology, computing, business technology
    
Force.com
Published By: Sage     Published Date: Nov 28, 2017
In just a few short years, we’ve gone from “there’s an app for that” to “there are way too many apps for that.” Whether you call it app overload or app sprawl, the issue of too many applications, systems, and processes has created inefficiencies in business management and an unnecessary gap between the front office and back office. This article takes a look at the phenomenon. It also offers a solution to dissolve the obstacles and boundaries that hinder your business. Read more.
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Sage
Published By: HotSchedules     Published Date: Jan 26, 2018
Restaurants are complex businesses with a simple aim: great guest experiences that keep customers coming back for more. In order to achieve this goal, stores must deliver on the promise of a great product and exceptional service. There are a lot of ways to make the equation work and each brand has its own unique mix of ingredients that bring the whole operation together to create a recipe for profitability. There are also elements of a successful restaurant that are consistent across any operation. Restaurant executives have long been on the hunt for this elusive lever (or combination of levers) that systematically drive performance regardless of conditions.
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cio, office, innovation, restaurant, data, software, workflow, hotschedules
    
HotSchedules
Published By: HP     Published Date: Jun 05, 2014
Fast-growing data and widespread virtualization have ratcheted up data protection challenges no matter what the size of your business. This paper will describe the challenges of data protection, why deduplication is critical to meeting the challenges, how HP is achieving its vision of federated dedupe with StoreOnce – and what HP’s StoreOnce VSA announcement and achievement means to backup services providers, enterprises with remote or branch offices and small and medium businesses as well.
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hewlett packard, data, backup, . data protections, recovery, deduplication, storeonce, it management
    
HP
Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Digital transformation (DX) is fundamentally changing enterprise resource planning (ERP) — allowing businesses to transform their decision making, which is enhancing their business outcomes significantly as we enter the digital economy. Digital transformation is an enterprisewide, board-level strategic reality for companies wishing to remain relevant or maintain or enhance their leadership positon in the digital economy. Digitally transformed businesses have a repeatable set of practices and disciplines that are used to leverage new business, 3rd Platform technology, and operating models to disrupt businesses, customers, and markets in pursuit of business performance and growth. DX is driving businesses to rethink their technology strategy, and that includes moving beyond their legacy ERP and back-office systems.
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global, saas, cloud, psa, erp, applications, vendor, assessment
    
WorkBook from Deltek
Published By: EMC Converged Platforms     Published Date: Aug 25, 2015
In the past decade, information technology has evolved from an enabler of back-office business process to the very foundation of a modern business. IDC interviewed 16 EMC customers who had recently deployed VCE Vblock® systems. Results included: • 4.6X more applications deployed • 96% reduction in downtime • 4.4X faster app delivery • 41% less time keeping the lights on Download this white paper to learn how to leverage convergence to drive business agility to accelerate your pace of innovation, provide flexibility to meet new demands and continually reduce the costs of operations.
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EMC Converged Platforms
Published By: Nice Systems     Published Date: Feb 26, 2019
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources: • Automatic call distributors (ACDs) • Outbound dialers • Multi-channel routing platforms • Back-office employee desktops Download today to learn more.
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Nice Systems
Published By: KPMG     Published Date: Sep 17, 2018
The leadership of a new, marquee pharma manufacturer approached KPMG with a paradox: It was certainly marquee, but not new. As the highly publicized spin-off of a global health services conglomerate, the company began life with $18 billion in annual revenues, an established product pipeline and instant membership in the S&P 100. Reliant on the back-office functions of its parent, it needed to quickly acquire the back-office sinews of a truly stand-alone company: ERP systems and core processes for finance, operations and human resources. During an intensive three-year engagement, KPMG brought the vision of the company’s leaders to life, working towards a target operating model through the disciplined implementation of new systems, processes, training and staffing. The multidisciplinary approach eventually touched the lives of every one of the company’s 21,000 employees, in 170 countries. And as KPMG’s delivered tangible results, something intangible emerged – a new company culture, inde
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KPMG
Published By: Juniper Networks     Published Date: Oct 19, 2015
Interactive Data is a trusted leader in financial information, delivering a comprehensive set of products and services designed to meet the needs of the front, middle, and back offices at some of the largest and most well-known institutions around the world.
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market, data, operations, scale
    
Juniper Networks
Published By: Juniper Networks     Published Date: Aug 10, 2017
Interactive Data is a trusted leader in financial information, delivering a comprehensive set of products and services designed to meet the needs of the front, middle, and back offices at some of the largest and most well-known institutions around the world. These clients trust Interactive Data to help support their investment activities and operational workflow through a broad range of offerings.
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interactive data, financial services, global network, market data, ethernet switches, low latency, it infrastructure
    
Juniper Networks
Published By: OnBase by Hyland     Published Date: Jun 26, 2017
Digital transformation is a concept on every IT and business leader’s mind, from improving back-office operations to creating better front-office experiences. Yet when it comes to adopting the latest information management technologies and digitally transforming operational processes, some organizations are further along than others. Download this report to find out how your organization stacks up.
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strategy, digital, transformation, onbase, hyland, information, management, cloud
    
OnBase by Hyland
Published By: EMC Corporation     Published Date: Mar 08, 2012
Data deduplication is not just altering how backup targets are used; it dramatically affects operating efficiencies, simplifies remote office data protection, and makes disaster recovery significantly more affordable and realistic. Read on.
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leveraging, emc, deduplication, solutions, backup, recover, long-term information, retention
    
EMC Corporation
Published By: RSM US     Published Date: Feb 08, 2019
The term outsourcing can have a negative connotation, conjuring images of layoffs and relocating jobs to third parties in remote locations. However, outsourcing can take many forms, and finance and accounting outsourcing (FAO) does not always mean the displacing of the finance back office. Specifically, FAO leverages digital technology to complement and support the back office, streamlining processes while providing enhanced transaction processing, reporting and analytics capabilities. It also allows key resources to focus on strategy, analysis and decision-making.
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RSM US
Published By: Automation Anywhere APAC     Published Date: Apr 18, 2019
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
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Automation Anywhere APAC
Published By: Automation Anywhere APAC     Published Date: Aug 15, 2019
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
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rpa, roi, digital workforce, customer story
    
Automation Anywhere APAC
Published By: BlackBerry     Published Date: Dec 22, 2009
Over a decade ago, mobile telephony entered the enterprise through the back door: employees who could afford mobile phones occasionally used them for business; specific business units budgeted for employee mobiles and then procured them locally; policies surrounding the usage of mobile phones for work were - where they existed at all - haphazard; there was little means of policy enforcement; and in no case were these mobile phones integrated into a business's fixed telephony strategy, let alone its IT strategy. This stands in sharp contrast to other office technologies, such as PCs, faxes, and copiers.
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blackberry, mobile applications, cio, pim, voip, smartphones, it communication, microsoft exchange
    
BlackBerry
Published By: Oracle HCM Cloud     Published Date: May 25, 2017
The journey to digital healthcare begins with simply moving HR and other healthcare information to a digital format. An important next step is moving back-office operations to the cloud. Use the checklists of industry, technology and internal challenges facing healthcare organizations contained within this white paper to determine where you are on the cloud readiness spectrum, and begin creating a digital healthcare transformation plan for your organization.
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Oracle HCM Cloud
Published By: Microsoft Office 365     Published Date: Sep 20, 2016
Your business is ready to consider a move to Office 365. But first, you need some numbers to back your decision. What will the move cost? Will it pay for itself? When? To find out, Microsoft commissioned a Total Economic Impact study from Forrester. The report surveyed 72 organizations across five key areas to find out the ROI that midsize businesses could expect within three years of an Office 365 deployment. The answer? 156 percent. See the numbers yourself.
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Microsoft Office 365
Published By: Unitrends     Published Date: Jan 05, 2017
Exchange Online, SharePoint Online, and OneDrive for Business are the applications your business relies on every day. But without a smart backup plan, finding and restoring lost Office 365 data can take hours, days, or even longer. The facts are that data loss can occur in cloud-based applications, including Microsoft Office 365 and deleted items will be permanently removed after 14 days. Read our eBook to learn how to broaden your backup and recovery plan to include purpose built protection for Microsoft Office 365.
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unitrends, microsoft office 365, backup, recovery, data loss, it management, business technology
    
Unitrends
Published By: IBM     Published Date: Sep 10, 2009
As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with minimal impact to operations.
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new data protection strategies, ibm, data capacity, evaluator group, continuous data protection, tsm fastback, cdp technology, delicate balance
    
IBM
Published By: Nativeflow     Published Date: Feb 25, 2014
Is your company’s intranet portal available to employees on the go? Do employees need mobile access to your back-office systems while ensuring data on mobile devices is secure? Do users want to use their own mobile devices to access corporate data and applications? Download the datasheet to get in depth approaches to addressing these challenges.
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intranet portal, on the go, mobile access, back-office systems, secure, ensure data, mobile devices, datasheet
    
Nativeflow
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