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Published By: BlackBerry     Published Date: Mar 23, 2010
With sleek designs and a variety of user-friendly features, smartphones have implanted themselves on the public's consciousness-so much so that one leading industry research firm reports that a record 54.5 million such mobile devices were shipped in the fourth quarter last year. With sales rising nearly 40 percent over the same quarter in 2008, the message is clear: Smartphones are hot, and not just for mobile workers.
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blackberry, mobile applications, cio, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
    
BlackBerry
Published By: HP Virtualization     Published Date: Mar 22, 2010
This white paper describes how HP LeftHand SANs can help you deploy VMware Infrastructure 3 (VI3) software more effectively through volume snapshots, SmartClone volumes, volume migration, and high-availability features. With HP LeftHand SAN and VI3, organizations can reclaim valuable data center space and reduce their power and cooling requirements.
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san, storage area networks, vmware, software, migration
    
HP Virtualization
Published By: BlackBerry     Published Date: Mar 19, 2010
Today, many companies are investing in wireless and mobile solutions. Where mobility was once viewed as a risky venture, its value is now understood. These solutions are expected to increase productivity and improve efficiency due to improved field-based access to knowledge within the mobile workforce. In the current competitive climate where companies must compete globally, wireless solutions are no longer about gaining an edge, but about keeping up with the competition.
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blackberry, mobile applications, cio, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
    
BlackBerry
Published By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm, itil, asg, ddm, cms, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 24, 2010
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 23, 2010
Virtualization continues to grow at 20 percent or more per year, but it is not expected to overtake existing physical architectures at least through 2010. This white paper examines the unique challenges of virtualization and offers tips for its successful management alongside IT's physical deployments.
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asg, cmdb, virtualization, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 23, 2010
There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 18, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITILŪ) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, bsm, metacmdb, asg ddm, cab, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms
    
ASG Software Solutions
Published By: Mcorp Consulting     Published Date: Feb 17, 2010
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting
Published By: Microsoft Windows Phone     Published Date: Feb 08, 2010
How Windows Phones Combine Email, Messaging, Voice, and Presence in a Secure, Collaborative Environment. This paper explains why unified communications is essential and why Windows® Phones are ideally suited to serve as the "mobile connection" in a unified communication environment.
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microsoft windows phones, unified communications, security, mobile worker, smartphone, business intelligence, corporate social network
    
Microsoft Windows Phone
Published By: ATG     Published Date: Feb 04, 2010
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
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atg, live help, click to call, smartphone, click to chat, customer service, callbacks
    
ATG
Published By: IBM     Published Date: Feb 03, 2010
Catch the latest analyst insights on what matters in the UC market - what is critical - the value of telephony integration - and the benefits of a sound call control strategy.
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ibm ep, empowering people, telephony integration, unified communications, collaboration cost
    
IBM
Published By: IBM     Published Date: Feb 03, 2010
Join industry leaders and experts on this panel as they discuss the business value of enterprise social software and share their best practices in implementation within their organizations .
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ibm ep, empowering people, collaboration, enterprise social software, forrester research
    
IBM
Published By: SDL Web Content Management Solutions     Published Date: Jan 22, 2010
This white paper provides examples of how organizations can use BluePrinting technology to achieve a smooth, global Web operation-and explains how organizations can combine Content Management technology with translation technologies for even greater efficiency.
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sdl tridion, a/b, crm, ecm, blueprinting, flysn, wcm, dam, websites, translation
    
SDL Web Content Management Solutions
Published By: SAP     Published Date: Jan 21, 2010
The goal of this article will be to contribute to the emerging dialog on the subject of business value by extrapolating from BI lessons learned and from DecisionPath Consultings experience working with Fortune 1000 customers and Government agencies.
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sap, business intelligence, data warehousing, enterprise application, erp, scm, crm, manufacturing, process engineering, readiness assessment, roi analysis, business value delivery
    
SAP
Published By: McAfee     Published Date: Dec 28, 2009
McAfee Labs foresees an increase in threats related to social networking sites, banking security, and botnets, as well as attacks targeting users, businesses, and applications. However, in 2010 McAfee also expects to see an increase in the effectiveness of law enforcement to fight back against cybercrime is also anticipated. Read this report to learn more about what to expect in 2010.
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mcafee, cybersecurity, hackers, malware, security threats, trojan horses, virus protection, vulnerability assessments, vulnerability management, web application security
    
McAfee
Published By: BlackBerry     Published Date: Dec 22, 2009
Over a decade ago, mobile telephony entered the enterprise through the back door: employees who could afford mobile phones occasionally used them for business; specific business units budgeted for employee mobiles and then procured them locally; policies surrounding the usage of mobile phones for work were - where they existed at all - haphazard; there was little means of policy enforcement; and in no case were these mobile phones integrated into a business's fixed telephony strategy, let alone its IT strategy. This stands in sharp contrast to other office technologies, such as PCs, faxes, and copiers.
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blackberry, mobile applications, cio, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
    
BlackBerry
Published By: BlackBerry     Published Date: Dec 22, 2009
University of Waterloo conducted a six-week pilot project with several of its students in the Project Leadership Program, a distance learning program. Their goal was to see if mobile learning using BlackBerry smartphones would enhance their educational experience.
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blackberry, mobile applications, waterloo, cio, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
    
BlackBerry
Published By: BlackBerry     Published Date: Dec 22, 2009
The Johnson & Johnson Family of Companies is comprised of the world's premier consumer health company, the world's largest medical devices and diagnostics company, the world's fourth-largest biologics company, and the world's seventh-largest pharmaceuticals company. With over 250 operating companies in 57 countries, Johnson & Johnson's Credo is to put the needs and well-being of the people they serve first.
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blackberry, mobile applications, johnson, pharma, cio, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
    
BlackBerry
Published By: BlackBerry     Published Date: Dec 22, 2009
AT&T is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services, the nation's fastest 3G network and the best wireless coverage worldwide, and the nation's leading high speed Internet access and voice services.
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blackberry, mobile applications, at&t, pharma, cio, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
    
BlackBerry
Published By: McAfee     Published Date: Dec 09, 2009
Despite the six-year-old CAN-SPAM Act, spammers routinely abuse the law and continue to deliver their obnoxious email. One year ago, a major spam-hosting ISP was shut down, causing an impressive drop in botnet activity. Today, however, spam authors are more active and smarter than ever. Spammers love to tailor their messages to the news and the season. Read this report to gain a greater understanding of current spam threats.
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mcafee, spam, risk management, vulnerability, can-spam, anti-spam, virus, botnet, twitter, job spam
    
McAfee
Published By: Acquirgy     Published Date: Dec 09, 2009
For 6 months we evaluated leading PPC technology platforms including Marin, Kenshoo, Aquisio, SearchForce, Omniture, Clicable and others. Using a SWOT analysis, we compared their capabilities for small clients, as well as clients spending more than $1 million a month. We also explored their value for both lead generation and ecommerce clients.
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ppc, acquirigy, ecommerce, lead generation, swot analysis, kenshoo, marin, aquisio, searchforce, omniture, clicable
    
Acquirgy
Published By: Bazaarvoice     Published Date: Dec 01, 2009
Interactions - no matter how small - drive conversations, leading to measurable business results. Ze Frank and Sam Decker share how to make the most of every interaction. Why do timeshares offer so many freebies? Why do you ask customers to indicate if reviews are helpful? It's all about participation. Interactions - no matter how small - drive conversations, which drive business results.
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bazaarvoice, participation chains, measurable business, engagement, crm, customer service, customer satisfaction
    
Bazaarvoice
Published By: Trend Micro SPN     Published Date: Nov 24, 2009
How do you measure security effectiveness? Conventional security solutions may appear to be holding back targeted malware attacks but this eBook shows you how to check the performance of your current infrastructure. Whether you are 'secure', 'infected' or 'recovering', you can benefit from a Threat Discovery Assessment.
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trend micro, trend, cloud-client, malware, anti-virus, hijacked, fraud, virus, security, threat discovery assessment, secure, infected, recovering, instant messaging
    
Trend Micro SPN
Published By: IBM     Published Date: Nov 20, 2009
The Payment Card Industry Data Security Standard (PCI DSS) is a global security program created to increase confidence in the payment card industry and reduce risks to PCI members, merchants, service providers and consumers. It was developed by the major credit card companies as a guideline to help organizations that process card payments prevent credit card fraud.
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ibm, pci requirements, pci dss, credit card fraud, ibm iss certified assessments, ips, ibm public key infrastructure for z/os, ibm tivoli provisioning manager, encryption management
    
IBM
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