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Published By: Resonate     Published Date: Jan 24, 2018
Brands have never been so fragile. The way we find, consume, and share information has changed dramatically in the past 10 years. Traditional customers have been replaced by a more demanding, less loyal breed of customer, and the explosion of channels makes attracting and retaining this new consumer even harder. Digitally savvy buyers are more likely to base their purchasing decisions on relevant customer experiences than on a logo. Even as these device-hopping consumers’ behaviors and preferences change at a dizzying pace, there's still an expectation for a consistent, meaningful experience — but if it's not optimal their perception of value drops and they disengage. So how can brands serve and delight smart customers across different channels and devices? Marketers must move beyond insights based on consumer demographics, transactional behavior, browsing habits, and intent.
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customer strategy, marketing strategy, consumer intelligence software
    
Resonate
Published By: VMware Citrix     Published Date: Jan 23, 2018
This IDC MarketScape includes vendors that create and sell software in the client virtualization space, with a focus on centralized virtual desktops, distributed virtual desktops, and virtual user session (VUS) software. Vendors that only offer user state virtualization and/or software products that support virtual client computing deployments but not one of the aforementioned products will not be included in the IDC MarketScape graphic or profiles. This is because these types of solutions address a specific or niche need in the market but do not, by themselves, provide a complete software solution that an end customer can purchase on a standalone basis or in addition to a Microsoft Server version.
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idc, marketscape, vendors, software, desktops, vus, virtual user session, vmware
    
VMware Citrix
Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Ephesoft     Published Date: Jan 18, 2018
Financial services companies can improve customer service and their bottom line by automating document intensive processes with banking, such as new account openings, mortgage, investing, credit cards, insurance, and personal, small business and commercial financial services. Learn how to make a substantial impact in terms of efficiency and cost savings for your organization with intelligent document capture technology.
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extraction, validation, exporting, delivery, cloud, cost reduction, security
    
Ephesoft
Published By: SAS     Published Date: Jan 17, 2018
For many of us, the term “smart city” conjures up images of sensors collecting data about everything from traffic patterns to energy use. It’s common for government leaders to think, “That’s not for us. We’re not there yet.” But if your organization is collecting data of any kind, you are in a position to use that data to create a smarter city for your citizens. Download this whitepaper for 10 examples of analytics being used to solve problems or simplify tasks for government organizations.
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SAS
Published By: MuleSoft     Published Date: Jan 16, 2018
“Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that reflects the context of how they shop across devices and channels. The key to success lies in connecting in-store software with online systems so retailers can provide an uninterrupted experience wherever customers shop.” - Ross Mason, Founder of MuleSoft Driving digital transformation in retail requires connectivity across an ever-increasing number of applications, data and devices. Because of this, connectivity has emerged as a bottleneck that slows the development of new applications and the adoption of new technologies to meet customer demands. In response, leading retail and CPG companies have adopted API-led connectivity, which eliminates this connectivity bottleneck and enables a 2-5x faster IT project delivery across the value chain. Download this eBook to learn: How leading retailers like Buffalo Wild Wings, TAL Apparel and PetSmart are leverag
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MuleSoft
Published By: Group M_IBM Q1'18     Published Date: Jan 16, 2018
In our 36-criteria evaluation of security analytics (SA) providers, we identified the 11 most significant ones — BAE Systems, E8 Security, Fortinet, Hewlett Packard Enterprise (HPE), Huntsman Security, IBM, Intel Security, LogRhythm, RSA, Securonix, and Splunk — and researched, analyzed, and scored them. This report shows how each provider measures up and helps security and risk (S&R) professionals make the right choice.
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security analytics platforms, ibm security, security analytics, security and risk
    
Group M_IBM Q1'18
Published By: Datavail     Published Date: Jan 12, 2018
Your enterprise performance management systems like Hyperion are mission critical. If you’re a Hyperion administrator, manager, or even a finance director, you know a crash, bug, or performance issue can delay reporting and take hours or even days to fix. Fortunately, keeping Hyperion running smoothly – and catching these issues before they happen – is not as impossible or time-consuming as you might believe. Join us for this webinar as we explore and debunk 9 misconceptions of Hyperion Performance Management that are keeping you from effectively managing your platform so financial processes run smoothly.
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Datavail
Published By: Epicor     Published Date: Jan 09, 2018
Successful financial management really comes down to providing employees with the tools they need to make the most informed decisions at any given time. Accurate forecasts, budgets, and plans lead to smarter investments. In this Aberdeen research report, top performers are found to provide their employees with the tools that enable success, in addition to exhibiting the following characteristics: • Predictive • Informed • Efficient • Agile Download the report to find out how Epicor enterprise resource planning (ERP) solutions can help you improve your processes and turn your manufacturing business into a financial planning, budgeting, and forecasting leader.
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enterprise resource planning (erp), financial management, manufacturing, budgeting, forecasting
    
Epicor
Published By: CrowdTwist     Published Date: Jan 09, 2018
2017 loyalty trends highlight a strong focus on meeting customer expectations with exceptional customer experiences. Loyalty programs are becoming more sophisticated, moving beyond the traditional spend and get model, to omnichannel and multichannel programs that recognize customers for every interaction they make with a brand. Smart marketers are capturing and leveraging loyalty data to understand their customers better and market effectively to them. Download this e-book to learn more about the current trends shaping loyalty programs today.
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CrowdTwist
Published By: NEC     Published Date: Jan 08, 2018
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NEC
Published By: Group M_IBM Q1'18     Published Date: Jan 08, 2018
For increasing numbers of organizations, the new reality for development, deployment and delivery of applications and services is hybrid cloud. Few, if any, organizations are going to move all their strategic workloads to the cloud, but virtually every enterprise is embracing cloud for a wide variety of requirements. To accelerate innovation, improve the IT delivery economic model and reduce risk, organizations need to combine data and experience in a cognitive model that yields deeper and more meaningful insights for smarter decisionmaking. Whether the user needs a data set maintained in house for customer analytics or access to a cloud-based data store for assessing marketing program results — or any other business need — a high-performance, highly available, mixed-load database platform is required.
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cloud, database, hybrid cloud, database platform
    
Group M_IBM Q1'18
Published By: Tricentis     Published Date: Jan 08, 2018
Data. It seems to be everywhere today and yet we can never get enough of it. But as it turns out, a lack of data isn’t our problem -- our problem is the difficulty piecing together, understanding and finding the story in all the data that’s in front of us. In software testing in particular, the need for consolidated, meaningful test metrics has never been higher. As both the pace of development and the cost of delivering poor quality software increase, we need these metrics to help us test smarter, better and faster. Fortunately, business intelligence now exists to make this goal a reality. The analytics these tools provide can help drive efficient and effective testing by providing teams with insight on everything from testing quality and coverage to velocity and more. And this knowledge can position the QA team as trusted experts to advise the entire software development team on steps that can ensure a better quality end result.
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Tricentis
Published By: ePharma     Published Date: Jan 08, 2018
As new technological advancements emerge, the pharmaceutical industry must adapt to changes in the market space. What will the future of health and care look like, particularly in the United States, as it pertains to innovation, commercialism and policy?
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ePharma
Published By: Carbonite     Published Date: Jan 04, 2018
Backup alone is not enough anymore. Businesses today must put a range of recoverability options in place. That’s why it is encouraging to see Carbonite, a data protection company with cloud and hybrid offerings, making fresh moves to help organizations evolve beyond legacy backup. Years ago, Carbonite pioneered cloud backup for endpoint devices. Then it expanded, buying EVault in 2015 and DoubleTake in 2017. Just as Carbonite has long been at the forefront of offering what people need from cloud-based data backup, it now appears to be just as intent on providing what IT organizations need—hybrid data protection media and mechanisms.
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Carbonite
Published By: Carbonite     Published Date: Jan 04, 2018
These days, a lot of organizations are looking to the cloud to help them protect their data. They wish to take advantage of the appealing economics and operational agility that are two of the biggest attributes of a cloud-based IT infrastructure. Leveraging the cloud can be a smart choice for any organization interested in gaining more control over costs (i.e., almost all organizations). According to ESG research, reducing costs was the second most commonly reported business driver affecting IT spending in 2016.
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Carbonite
Published By: Carbonite     Published Date: Jan 04, 2018
It’s the moment every IT department dreads: A data loss event takes your business offline and the countdown clock begins. Despite spending countless hours safeguarding against and preparing for this moment, the impact of downtime is immediate and all-consuming. While IT pros can’t always avoid data loss events, they can prepare for them to ensure minimal downtime. To better understand the IT experience during a data disaster, EVault commissioned Spiceworks Voice of IT to survey IT pros regarding disaster recovery practices and perceptions. All survey respondents were based in the U.S. and have influence over backup/disaster recovery purchase decisions. This e-book will explore the impact of downtime and data loss on IT departments for small and midsize businesses.
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Carbonite
Published By: RSM US     Published Date: Jan 04, 2018
Several economic factors are significantly impacting the hiring and retention practices for key finance and accounting personnel in every industry. However, many successful middle market companies are counteracting these challenges by leveraging outsourcing strategies to gain efficiency, overcome staffing difficulties and better manage costs. A significant shift is currently occurring with some economic indicators, as demonstrated in the recent RSM US Middle Market Business Index. Salaries are expected to rise in the next year, with hiring increasing and unemployment subsequently falling. With these challenges in mind, competition for talent is rising, and middle market organizations will face numerous risks when looking to attract and retain skilled finance and accounting personnel.
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finance outsourcing, accounting outsourcing, outsourcing strategies
    
RSM US
Published By: OracleSMB     Published Date: Jan 04, 2018
Leaders of the Inc. 5000—some of the fastest growing private companies in America—are overwhelmingly optimistic about 2017, and they are investing accordingly. This was just one of the key findings of the recent Oracle/Inc. study, "The Talent and Tech Driving America’s Fastest-Growing Companies." So just how optimistic are they? Very optimistic. Almost nine out of 10 respondents (89 percent) described themselves as either “extremely” or “very” confident about their prospects for success in 2017. Buoyed by this enthusiasm, the majority are growing virtually all aspects of their businesses. They are: adding employees moving into new markets offering new products expanding globally
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OracleSMB
Published By: OracleSMB     Published Date: Jan 04, 2018
The back-office can drive bottom-line growth. When you leverage financial and planning cloud solutions to improve finance function effectiveness, you increase net income by driving down costs out of your business. Stop viewing your back-office as a cost center, and leverage it as a foundation for business growth. It is a smart move for today’s competitive marketplace. Learn the five ways to do just that.
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OracleSMB
Published By: Cornerstone OnDemand     Published Date: Jan 03, 2018
Setting goals is critical, but also misunderstood; so how can SMB leaders create a stronger goals-based culture to deliver the growth that employees crave? Check out “Setting & Aligning Goals: How More Strategic Performance Management Builds a Better Workforce” to learn about how a more innovative approach to goals fuels both employee development and a healthier bottom line. This brief will show you: • The power of aligning employee goals with the company vision • Why goals should be SMART and CLEAR • How to track goals in a more meaningful way Download the brief today and learn how to make goals more impactful!
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Cornerstone OnDemand
Published By: Schneider Electric     Published Date: Jan 02, 2018
Could you do more for worker safety? Protective gear alone can't prevent arc flash injury. In fact, according to NFPA 70E, injuries sustained during an arc ?ash event would be reduced and survivable due to arc-rated PPE. Complying with the safe work practices required by NFPA 70E and implementing arc flash mitigation strategies through engineering controls will enhance workplace safety for employees and lower financial risk for your company. Read the white paper, "Mitigating Arc Flash Hazards", for more information.
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arc flash, nfpa 70e compliance, electrical workplace safety, arc flash risk assessment, arc flash analysis, arc flash mitigation solutions
    
Schneider Electric
Published By: Schneider Electric     Published Date: Jan 02, 2018
If not, you are increasing the risk for costly, unplanned downtime. However, despite the importance of having a reliable flow of electricity, over half of building owners rely on reactive maintenance programs to care for their equipment. This means they wait until equipment fails completely before initiating corrective action, which is typically 3-4 times more costly than taking preventive measures. A good first step to go from being reactive to proactive is having a power system assessment performed. While often deemed expensive or unnecessary, the truth is power system assessments reveal opportunities to modernize, imiprove performance and help protect employees. To learn more, download our checklist, ""Ten Ways a Power System Assessment Can Save You Money"
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electrical engineering services, electrical reliability, electrical risk assessment, power system assessment, risk assessment, mps assessment
    
Schneider Electric
Published By: Cisco     Published Date: Jan 02, 2018
Cisco commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Cisco TrustSec software-defined segmentation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco on their organizations. To better understand the benefits, costs, and risks associated with TrustSec, Forrester interviewed four customers that had deployed TrustSec. The TrustSec software-defined segmentation solution simplifies the provisioning and management of highly secure access to network services and applications. Unlike access control mechanisms that work on network topology, TrustSec policies use logical grouping. Highly secure access is consistently maintained even as resources are moved in mobile and virtualized networks. A more detailed description of TrustSec is available on the Cisco TrustSec Overview page in this document.
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Cisco
Published By: Cardinal Health     Published Date: Dec 28, 2017
Rising costs, declining reimbursements and the mandate to improve quality: these are key challenges that surgery centers face every day. For years, costs have continued to climb, while reimbursements have declined or, at best, remained stable. To address these issues and succeed in the future, surgery centers need to develop comprehensive plans that leverage both supply chain and clinical expertise. For many facilities, the next step is to conduct a clinical assessment that identifies new ways to improve inventory management and clinical practices. The heart of this approach from Cardinal Health is a clinical team that leverages OR and supply chain expertise to understand, prioritize and pursue opportunities for improving the health of patient and your practice alike. To learn more, read this case study and find out how two surgery centers have used a clinical assessment from Cardinal Health to improve performance.
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Cardinal Health
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