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Published By: Symantec     Published Date: Jun 13, 2018
El actual escenario es una desenfrenada carrera. Los funcionarios y las organizaciones adoptan a ritmo acelerado aplicaciones y servicios en la nube debido a la productividad, colaboración y conveniencia que ofrecen. ¿Y por qué actuarían de forma diferente? Si tiene un problema, es posible que exista una aplicación en la nube que pueda solucionarlo. Así mismo, el movimiento a nivel corporativo que se distancia de licencias tradicionales de software hacia plataformas en la nube como Office 365, G Suite, Salesforce, etc., ofrece el beneficio adicional de un modelo financiero de Opex en lugar de Capex para sus costos de software.
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Symantec
Published By: Genesys     Published Date: Feb 12, 2019
Avant d’appeler votre centre de contacts, la plupart des clients actuels auront déjà ou seront en train de visiter votre site web. Et pour eux, l’agent d’assistance devra le savoir au moment de prendre l’appel et ainsi leur offrir une expérience personnalisée. En d’autres termes, l’agent devra disposer d’un historique complet de leurs interactions. Or, de nombreuses entreprises peinent à relier tous ces points de contact. De fait, elles se retrouvent incapables d’offrir une expérience homogène sur tous les canaux, possible uniquement lorsque les agents disposent d’une visibilité complète sur les parcours des clients. Posez-vous deux questions. Votre infrastructure est-elle assez flexible pour prendre en charge de nouveaux canaux d’engagement client ? Intégrez-vous facilement de nouveaux canaux (vidéo, réseaux sociaux, SMS) à cette infrastructure ? Cet eBook explique comment résoudre ces problématiques et poser les bases d’une infrastructure capable de relever les défis de demain
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Genesys
Published By: Wheelhouse     Published Date: Aug 13, 2013
Changes in a number of areas are transforming business telephony. These changes have varying causes: advances in IP communication technology, the explosion of mobile communication, the growth of cloud-based services, and the proliferation of video conferencing, to name a few. The changes have affected small companies in big ways. In particular, they have given SMBs access to communication capabilities formerly reserved for large companies. But they also have growing potential to affect enterprises. Thus the failure to keep on top of them can leave even the biggest companies at risk of falling behind.
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cio, playbook, telphony, video, ip technology
    
Wheelhouse
Published By: Frontrange     Published Date: Mar 13, 2013
Managing IT services has rarely been as challenging as it is today. The solution is to adopting a standards-based strategy that automates IT service management. This white paper examines what’s holding IT back and offers a potential way forward.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: AlienVault     Published Date: Mar 30, 2016
The CIS Critical Security Controls (CSCs) provide 20 controls that organizations of any size can use to improve their security posture and reduce the risk of cyber threats to critical assets, data, and network infrastructure. The AlienVault USM platform, with its built-in essential security capabilities and integrated threat intelligence, can help organizations implement these controls quickly and effectively. This document describes how the AlienVault USM platform maps to each of the CIS CSCs.
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AlienVault
Published By: Cisco     Published Date: Sep 27, 2018
Asia Pacific is an exciting region where great strides are being made in digital transformation. It is home to significantly diverse economies and is remarkably leading the charge in developing connected cities of the future—smart cities. Many economies are seeing the benefits of these rapid developments, and as the Internet of Things (IoT) becomes commonplace in organizations and workers continue to work remotely and flexibly, more devices are becoming connected to the Internet.
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Cisco
Published By: Vocalocity     Published Date: Aug 24, 2011
Vocalocity, a leader in hosted communications platforms, has partnered with Cisco to deliver an agile, cost-effective, technologically innovative phone solution.
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vocalocityr⪚, cisco, hosted pbx, telephony, small businesses, cost savings opportunities, cloud-based communications platforms, functionality, hosted communications platforms, phone solution, business agility
    
Vocalocity
Published By: Cisco     Published Date: Jun 21, 2016
Cisco Mobility Express is a software-based controller function integrated on Cisco 1800 series Wave 2 AccessPoints. It is a simplified, low cost, feature rich WiFi architecture with enterprise level WLAN capability streamlined for small and mid-sized deployments. In a Cisco Mobility Express network, AccessPoint (AP) running the wireless controller function is designated as the Master AP. The other AccessPoints which are managed by this Master APare referred asSubordinate APs.
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Cisco
Published By: Cisco Systems     Published Date: Jan 09, 2014
With applications lifting to the cloud and Internet edge shifting to the branch, the WAN connecting the branch to HQ needs more capacity than ever before. Join experts from Cisco and Akamai to learn how you can accelerate your transition to Internet as WAN—and make your branch smarter today. View Now
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wan, iwan, cisco, cloud, branch office, branch management, internet, networking, business technology
    
Cisco Systems
Published By: Tenable     Published Date: Nov 06, 2018
How are your peers securing the expanding attack surface within and beyond the traditional perimeter? Digital transformation is putting pressure on every organizational function – especially IT security. Whether it’s discovering short-lived assets like containers, assessing the state of cloud environments, or maintaining the security of web applications, accurately understanding and reducing cyber risk across your entire attack surface is a growing challenge. To give you perspective and insights into how other InfoSec leaders are addressing this challenge, join us at 2pm ET, March 15, 2018 for “Panel Webinar: Reducing Cyber Exposure from Cloud to Containers.” Tenable has assembled a panel of experts who will share their experiences and respond to your questions. Topics covered will include: Making the attack surface as small as possible Understanding asset priority and location Expanding visibility and control over assets beyond the perimeter Enhancing basic security practices to ac
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Tenable
Published By: Adobe     Published Date: Oct 24, 2018
Adobe automates the process of turning insights into action by connecting Adobe Analytics to other solutions in Adobe Experience Cloud, including Adobe Target and Adobe Audience Manager. Four features make this possible: • Anomaly detection. The technology automatically analyzes trends and determines if they are statistically significant — in milliseconds. • Analyze play button. With analytics, you can take insights and connect them to your email, DMP, and personalization platform in seconds. • Intelligent alert. A built-in alerting system sends an SMS text or email when it detects an anomaly. There are also predictive algorithms that help you forecast how often the alert is likely to trigger. You can set these to only notify you of the most important changes. • Intelligent recommendations. It’s simply impossible to manually create every alert you might need, so Adobe is building machine learning directly into analytics to analyze users’ behaviors. Like a virtual data assistant, it co
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Adobe
Published By: AlienVault     Published Date: Mar 30, 2016
With AlienVault USM, the IT team for the City of Lewiston has been able to identify critical vulnerabilities, find orphaned services accounts, and detect threats before they became incidents. Learn how this team greatly improved network security on a small budget.
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AlienVault
Published By: AlienVault     Published Date: Oct 05, 2016
With AlienVault USM, the IT team for the City of Lewiston has been able to identify critical vulnerabilities, find orphaned services accounts, and detect threats before they became incidents. Learn how this team greatly improved network security on a small budget.
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AlienVault
Published By: AT&T     Published Date: Jun 25, 2008
Class of Service (CoS) functionality can help optimize network performance. For a successful deployment, network designers should identify all applications, understand requirements associated with each application, designate appropriate mapping for groups of applications and provide mechanisms in the underlying network to deliver CoS. CoS mapping and deployment are important; adhering to tested strategies and avoiding common misconceptions helps IT managers advance optimization across the wide area network.
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class of service, service management, traffic management, bandwidth, at&t, att, network performance management
    
AT&T
Published By: SAP Inc.     Published Date: Jul 28, 2009
From everyday tactical choices to long-term strategy, timely, well-informed decisions make the difference between costly missteps and confident growth. This paper examines how you can gain access to accurate information and visibility across your company from efficient integrated IT systems – and use that information to make faster, smarter decisions. In turn, the right decisions lead to better operations and a stronger competitive position.
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sap, information visibility, integrated it systems
    
SAP Inc.
Published By: SAP     Published Date: Aug 11, 2010
This paper will examine how you can gain reliable, accessible information from efficient, integrated IT systems - and use that information to make faster, smarter decisions.
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sap sme, information management, integrated it system, business management solutions, smb, small midsized business
    
SAP
Published By: IBM     Published Date: Oct 01, 2013
Continual and timely upgrades of UNIX systems can enable growth and lower costs. But for some Sun/Oracle and HP customers, expected upgrade plans have hit major hurdles. Read this Clipper Group white paper to see how only IBM continues to provide a plan, and a predictable drumbeat, for the future. Read it now.
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ibm, ibm power7, ibm power7 systems, data center, it infastructure, data center, enterprise applications, consolidation, virtualization, smart computing, platforms, data management, business technology
    
IBM
Published By: Stratus Technologies     Published Date: Jul 25, 2008
Faced with a growing number of business-critical applications and services to support, SMBs and enterprises with remote environments are experiencing a real need for high availability.  This paper discusses an easy-to-use, affordable high-availability and virtualization solution using standard x86 servers.
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high availability, virtualization, ha software, stratus avance software, fault-tolerant hardware, ftserver systems, stratus
    
Stratus Technologies
Published By: Rosetta Stone     Published Date: Nov 02, 2017
Time and resource allocation for language programs has been shrinking while the need for multilingualism only grows. It is critical that our students remain competitive on the global playing field. As the benefits of a multilingual society become clearer, parents insist that language learning is important for their children’s future success. However, our current education system still lacks the resources to provide all children the opportunity to develop the skills that will prepare them to succeed in an interconnected world. Global competence and language skills are no longer just nice to have—they are essential.
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Rosetta Stone
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, networking, it management, knowledge management, business technology
    
BMC Software
Published By: BMC Software     Published Date: Aug 18, 2014
"Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud-base
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it management, data management
    
BMC Software
Published By: Salesforce.com     Published Date: Feb 12, 2014
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect IT’s ability to meet an organization’s requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud? The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
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it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce
    
Salesforce.com
Published By: IBM     Published Date: Dec 17, 2012
This demo shows how IBM can help you implement a private test cloud environment and how this Smart Business Test Cloud can help you drive down cost and provide more flexibility.
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ibm, private test environment, smart business test cloud, cost reduction, flexibility, it management, data management, business technology, data center
    
IBM
Published By: IBM     Published Date: May 07, 2013
Companies worldwide are beginning to recognize cloud’s capabilities to generate new business models and promote sustainable competitive advantage. To manage and respond to these market pressures, IBM offers a comprehensive suite of system and software solutions that can help you scale your IT investments as your business grows. Read the white paper to understand all the benefits of IBM SmartCloud.
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cloud, business model, innovation, capabilities, advantage, ibm smartercloud
    
IBM
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
Oracle’s latest Database Cloud release offers game changing enterprise cloud scale capabilities that are designed to help organizations of any size from enterprise, to SMBs including individual developers easily onboard to the cloud.
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Oracle PaaS/IaaS/Hardware
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