centricity

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Published By: IBM     Published Date: Apr 11, 2016
The Smarter Process platform is IBM’s solution for reinventing business operations in a way that infuses every process with intelligence and expertise to deliver greater customer centricity, which in turn fuels top-line growth.
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ibm, smarter process, ibm smarter process platform, business operations, knowledge management, business technology
    
IBM
Published By: Kofax     Published Date: Sep 08, 2011
See how some retail banks have redirected their focus to a more customer -centric approach. This whitepaper includes success stories from Banco Inversis and GMAC Commercial Mortgage Corporation (now Ally Financial) which highlight how Kofax has helped them maintain and even increase their competitive edge.
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kofax ktm, transformation modules, capture, vrs, scan to process, enterprise capture, customer-centric, automated document classification, metadata extraction, new account applications, mfps, loan and mortgage processing, sap, funds processing, credit card application processing, swift format, icr, ocr, omr, automatically index
    
Kofax
Published By: Merkle     Published Date: Sep 26, 2012
Download this white paper for a deeper look into the growing question surrounding the pharmaceutical industry--If customer centricity is so widely accepted as a way to unlock significant financial gains, why are companies so slow to adopt it?
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crm, customer relationship amangement, customer centricity, connected crm, pharmaceuticals
    
Merkle
Published By: IBM     Published Date: Jan 20, 2017
What is holding you back from moving off paper processes or realizing better customer centricity ? Learn how to differentiate your company with IBM case and capture solutions with this informative infographic and empower your employees to deliver a strong customer experience.
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ibm, analytics, ecm, business content, content
    
IBM
Published By: IBM     Published Date: Jan 20, 2017
Read this paper from Aberdeen to learn how companies can become Best-In-Class for content management through differentiation with a focus on customer centricity.
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ibm, analytics, ecm, business content, content, customer centricity, business technology
    
IBM
Published By: IBM     Published Date: Feb 16, 2017
Watch this video to learn how IBM Datacap and Box enable better customer centricity through the capture of data across mobile devices, scanners, email, fax and files. This solution works with Box to store documents in the cloud.
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ibm, ecm, analytics, ibm datacap, ibm box
    
IBM
Published By: IBM     Published Date: May 09, 2017
Increasing shareholder value is a top priority for all businesses. However, financial results don't improve by themselves. Companies must first delight their most important stakeholder: customers. This document outlines how Best-in-Class firms use efficient content processes to achieve higher levels of customer centricity.
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financial services, financial security, data security, cloud security, network security, business protection
    
IBM
Published By: IBM     Published Date: Jun 26, 2017
What is holding you back from moving off paper processes or realizing better customer centricity ? Learn how to differentiate your company with IBM case and capture solutions with this informative infographic and empower your employees to deliver a strong customer experience.
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ibm, customer centricity, customer experience, differentiation, employee satisfaction
    
IBM
Published By: IBM     Published Date: Jun 26, 2017
Read this paper from Aberdeen to learn how companies can become Best-In-Class for content management through differentiation with a focus on customer centricity.
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customer centricity, aberdeen, content management, content access, collaboration
    
IBM
Published By: IBM     Published Date: Oct 19, 2017
The Smarter Process platform is IBM’s solution for reinventing business operations in a way that infuses every process with intelligence and expertise to deliver greater customer centricity, which in turn fuels top-line growth. It incorporates Business Process Management, Case Management, Operational Decision Management and Process Analytics, along with Process Discovery and Design with an objective of ensuring that customers find it easy to do business and that every interaction includes positive touch points. Within the context of this new imperative, accessing cloud efficiencies, leveraging mobile for greater engagement, mining big data for insights, and enhancing customer relationships via social media, are proving to be critical and interrelated strategies.
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customer engagement, mobile, social, bpm, case management
    
IBM
Published By: IBM     Published Date: Oct 19, 2017
In the digital economy, big IT budgets, lots of brick sand mortar and an established market presence are no longer at the foundation of a competitive advantage. What matters now is the agility and speed to ensure that customer centricity is supported as an overriding priority of business operations and decision making. Game-changing ideas are developing and competitive threats are emerging at a rapid and unpredictable pace. The resulting digital disruption is not just occurring at the margins or within isolated pockets of industry and commerce. It’s the new normal and its consequences are far reaching. The essential question for every organization in every sector is simply: Will we be the disruptor or will we allow ourselves to be the disrupted?
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cloud computing, digital economy, digital disruption, business operations
    
IBM
Published By: Iterable     Published Date: Sep 07, 2018
Today’s consumers are more informed, diverse, demanding and well-connected than ever before. With nearly unrestricted access to shopping resources used for discovery, comparison, and purchase, consumers are able to shop at will, often independent of branded retailer guidance. This rise of consumer independence can be attributed to the emergence of technological advancements favoring consumer empowerment; however, the repeated failures of brands to proactively offer personalized, high-value shopping experiences at scale is a significant contributing factor of consumer exodus. This has fostered an inclination among shoppers to become self-reliant in their pursuit of purchases, effectively shutting out promotional outreach from brands. Many brands continue to fall out of touch with their customers because they’ve lost sight of their customers’ true needs. Customer centricity has long been the foundation for modern marketing, but the brands which fail at creating deeply personalized market
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Iterable
Published By: Pure Storage     Published Date: Feb 01, 2016
Hear from Senior Systems Administrator Richard Savage how USF Health is leveraging Unidesk and Pure Storage to successfully deploy VDI and deliver Epic EMR and GE Centricity apps.
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vdi, business transformation, healthcare it, unidesk, pure storage, epic emr, centricity, it management
    
Pure Storage
Published By: KPMG     Published Date: May 08, 2018
Many retailers have responded with a largely outdated omnichannel approach, focusing on integrating the physical and digital channels they use to interact with customers, when the problem is actually inside the business. Today's customers will remain loyal only if a brand offers them transparency and superior quality products while actively engaging with them to build a relationship they value. Meeting those needs has nothing to do with offering another physical, digital, or mobile channel and everything to do with running the business in a way that is customer-first and customer-centric.
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KPMG
Published By: Service Now     Published Date: Jan 26, 2018
The accelerating pace of technology innovation will offer organizations new opportunities to engage with customers as they build a digital business. Application leaders must be ready to translate habits of customer centricity into a new set of improved actions to support CRM and CX strategies.
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Service Now
Published By: KPMG     Published Date: Jun 06, 2019
Leading companies are focused on increasing customer satisfaction and retention by taking an organisation-wide, customer-centric approach. Find out about the critical role HR has to play in elevating the customer experience. Read this report to discover: • how HR can influence the customer agenda • how to take advantage of AI and D&A to recruit the right people • what skills customer service employees will need as a result of automation • how to win senior buy-in for new HR policies and approaches • seven action steps for building a customer-centric culture.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
Discover how the CMO is evolving from brand guru into customer advocate. With key actions for creating a truly customer-centric marketing organisation. Read this report to discover: • how and why the marketing organisation must transform • why CMOs must expand their knowledge and responsibilities beyond traditional marketing • how to measure success in a customer-centric environment • seven key actions for creating a customer-centric marketing organisation.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
Technology plays a pivotal role in delivering the customer experience. Explore the forces moving CX to the top of the IT agenda. Read this report to discover: • how technology can help deliver what customers want • four areas where the CIO can make the biggest impact • priority actions for driving the CX agenda forward.
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KPMG
Published By: GE Healthcare     Published Date: Jun 10, 2015
Radiological Associates of Long Island implemented Universal Viewer to give radiologists PACS reading tools and advanced features across the enterprise and anywhere Internet access is available.
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enterprise imaging, advanced visualization, universal viewer, centricity pacs, radiology imaging solutions, diagnostic medical imaging, radiology, medical imaging, medical imaging technology, medical imaging pacs, medical imaging systems, medical imaging services, medical imaging technologies, smart reading protocols
    
GE Healthcare
Published By: Merkle     Published Date: Oct 19, 2012
As media and channels proliferate with the upsurge in digital touchpoints, we have access to massive volumes of customer data. This leads to the personalization of customer interactions that drive customer strategy as a business strategy.
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brand experience, customer experience, customer insights, communication management, marketing accountability, roi, data management, customer centricity, crm, buying behaviors, segmentation, customer lifecycle, integrated, customer solutions, target segmented customers, measurement, marketing strategy, competitive advantage, business strategy, customer value
    
Merkle
Published By: Merkle     Published Date: Oct 19, 2012
An effective marketing investment strategy will help you take inventory of your current measurement framework and develop a more accurate, reliable and consistent strategy for assessing and improving the performance of your marketing spend.
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marketing accountability, roi, data management, customer centricity, crm, buying behaviors, segmentation, customer lifecycle, integrated, customer solutions, target segmented customers, marketing measurement, marketing strategy, competitive advantage, business strategy, customer value, optimization, integrated marketing strategies, integrated, customer experience
    
Merkle
Published By: Merkle     Published Date: Oct 19, 2012
An integrated customer communication strategy places customer needs, behaviors and value at the center of all interactions and will result in increased revenue, profit and shareholder value.
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data management, customer centricity, crm, buying behaviors, segmentation, customer lifecycle, integrated, customer solutions, target segmented customers, marketing measurement, marketing strategy, competitive advantage, business strategy, customer value, kpi, optimization, integrated marketing strategies, integrated
    
Merkle
Published By: Polycom     Published Date: May 12, 2015
Whitepaper dealing with customer trust deficit. Those FSIs who are willing to work for the customer by transforming into customer centric experiences are poised to leapfrog ahead of their competition.
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polycom, enterprise, collaboration, fsi, compliance, customer, trust, customer experience
    
Polycom
Published By: FICO     Published Date: Aug 14, 2015
Using predictive analytics and decision management to put customers at center stage.
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fico, analytics, solutions, decision management, rules management., business technology
    
FICO
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