chat solution

Results 1 - 25 of 32Sort Results By: Published Date | Title | Company Name
Published By: Verint APAC     Published Date: Aug 01, 2019
For enterprise businesses, the conversations you are having with your customers and employees can help transform your future. At Verint Next IT, we deliver intelligent self-service solutions to help companies elevate the customer experience while driving operational efficiency. We understand that the challenge for many companies exploring AI and automation initiatives lies in knowing the right place to start and also how to grow. That’s why we offer AI Blueprint™. With AI Blueprint and our proven Alme® platform, we ensure that every enterprise succeeds with AI now and in the future. Download the eBook to learn: • What AI Blueprint is, what it does and why it matters • The benefits of Conversational AI and how it is transforming businesses everywhere • Five ways AI Blueprint and our Alme platform help companies thrive with intelligent virtual assistant (IVA) and chatbot solutions
Tags : 
    
Verint APAC
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
"The state of chatbots has quickly evolved from a fad to an essential part of corporate strategy. No longer a nascent technology, chatbots have matured into solutions that enterprises across industries are taking seriously. But how do we distinguish a simple chatbot from human-like, AI- driven conversational solutions that we now see businesses adopting? In this three part series, we will examine what it means to deploy “Conversational A.I.” for the enterprise"
Tags : 
    
Group M_IBM Q3'19
Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Tags : 
best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
Published By: Dell EMC EMEA     Published Date: Nov 23, 2018
Les modèles d'achat de PC en entreprise évoluent, tandis que les acheteurs souhaitent améliorer à la fois la sécurité et l'expérience des employés. La mobilité des employés augmente dans le monde entier et les investissements d'entreprise basculent vers les tablettes et les ordinateurs portables. Les entreprises étudient ainsi leurs investissements actuels dans les PC traditionnels. Un élément reste clair : les acheteurs de PC en entreprise accordent toujours de l'importance à la sécurité et aux performances qu'offrent les PC fixes. Ils indiquent également que les nouveaux formats, comme les micro PC, les aident à apporter une meilleure expérience aux employés, critère auquel ils accordent au moins autant d'importance qu'à la sécurité. En savoir plus sur les solutions Dell en collaboration avec Intel®.
Tags : 
    
Dell EMC EMEA
Published By: Dell EMC EMEA     Published Date: Feb 28, 2019
Pour suivre l’essor de la mobilité professionnelle sans devenir victime des risques potentiels qui en découlent, le département IT doit être en mesure de résoudre efficacement des problèmes complexes, allant du provisionnement des services à l’achat des périphériques en passant par la supervision de la sécurité. Pourquoi ? Les professionnels de l’information ont besoin d’un accès aux informations sensibles sur un large éventail d’applications métiers et d’appareils, où qu’ils soient. En d’autres termes, des politiques de sécurité et de confidentialité qui n’entravent pas la productivité des utilisateurs leur permettront d’optimiser leurs performances. Téléchargez ce livre blanc pour en savoir plus sur les solutions Dell optimisées par Intel®.
Tags : 
    
Dell EMC EMEA
Published By: Global Payments     Published Date: May 02, 2019
We live in an age of unrivaled ecommerce opportunity. The number of new internet users is climbing by 248 million each year, equating to 7% annual growth. That figure in turn is dwarfed by booming ecommerce rates, which average out at 14% globally. This report offers an overview of ecommerce markets across the globe, summarizing the current situation, and identifying the most effective ways to nurture business - and the customer experience - on a local and global scale.
Tags : 
ecommerce growth, global payments, local language, localization, retail, mobile payments, alternative payment methods, chinese wallets
    
Global Payments
Published By: Global Payments     Published Date: May 02, 2019
The economic face of the APAC region is changing. While the East has long been considered a source of competitively priced raw materials and manufacturing services, the spending power of its inhabitants - and their increased fondness for international travel - has transformed it into a force to be reckoned with. It’s estimated that, over the next five years, 88% of the growth in the global middle class will be in the Asia Pacific region.1 If multinational companies hope to take advantage of this vast new target market, they will need to adapt their expansion strategies and offer APAC customers a tailored retail experience.
Tags : 
apac growth, global payments, luxury brands, trusted payments, localized purchasing, retail, wechat pay, alipay
    
Global Payments
Published By: Global Payments     Published Date: May 02, 2019
Doing business across borders presents a whole host of unfamiliar challenges to today’s merchant. As technological advancement and increasing globalization unlock international markets, it’s tempting to imagine that a business model successful in one region can simply be transplanted into another. Not so. The logistics of domestic and international transactions have changed, and so too have customer expectations and preferences. Customer and merchants pain points have transformed and multiplied. In this report, we explore some of the core challenges businesses today face in their quest to succeed in global commerce. We offer an overview of how unified commerce can both resolve these issues and offer new advantages and standards of best practice, enabling your business to meet the demands of tomorrow’s customer, no matter their location, preferred payment method, and mode of contact.
Tags : 
unified commerce, global commerce, payment convenience, payment speed, global payments technology, retail, wechat pay, alipay
    
Global Payments
Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
Tags : 
    
Zendesk
Published By: Dell PC Lifecycle     Published Date: May 22, 2018
Les modèles d'achat de PC en entreprise évoluent, tandis que les acheteurs souhaitent améliorer à la fois la sécurité et l'expérience des employés. La mobilité des employés augmente dans le monde entier et les investissements d'entreprise basculent vers les tablettes et les ordinateurs portables. Les entreprises étudient ainsi leurs investissements actuels dans les PC traditionnels. Un élément reste clair : les acheteurs de PC en entreprise accordent toujours de l'importance à la sécurité et aux performances qu'offrent les PC fixes. Ils indiquent également que les nouveaux formats, comme les micro PC, les aident à apporter une meilleure expérience aux employés, critère auquel ils accordent au moins autant d'importance qu'à la sécurité. En savoir plus sur les solutions Dell en collaboration avec Intel®.
Tags : 
    
Dell PC Lifecycle
Published By: CA Technologies EMEA     Published Date: Sep 13, 2018
Plus de 400 000 employés répartis dans environ 400 entreprises, dont Polycom, Qantas et Toyota, utilisent déjà CA Project & Portfolio Management SaaS (CA PPM SaaS) pour réduire les coûts, stimuler l’adoption et prendre de meilleures décisions métier. Avec l’aide de CA Services, les organisations peuvent rapidement déployer et configurer CA PPM SaaS, pour simplifier les processus d’achat, l’utilisation et la gestion de la solution.
Tags : 
    
CA Technologies EMEA
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
If you’re looking to improve sales performance, optimize ecommerce, implement marketing automation, expand social media, deliver better customer service, or utilize accurate Configure-Price-Quote (CPQ) – it’s all Oracle. And, the icing on the cake? All of these solutions are integrated, but modular. We offer a breadth of solutions that you can not only buy individually, but can also easily integrate with existing or additional solutions as your business needs grow. Adapt your customer experience strategy to new technology in Forrester's navigate the future of CRM in 2017 Report.
Tags : 
mobile, artificial intelligence, chatbots, internet of things, integrated suite, cloud solutions
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Avaya     Published Date: Dec 18, 2013
Your contact center is a hotbed of activity, constantly processing calls and emails, chats and social media posts, problems and solutions. As a result, it generates the kind of “big data” that other departments wish they had. But collecting that data is just the beginning. The next step is turning it into a plan of action.
Tags : 
avaya, big data, contact center, social media, software development, it management, data center
    
Avaya
Published By: Oracle     Published Date: Apr 26, 2019
Hyperion Infographic: Cloud-based EPM solutions deliver greater agility and efficiency, at a lower cost—which is why hundreds of Hyperion customers are upgrading to Oracle EPM Cloud. New technologies are changing how finance operates… AI, machine learning, chatbots, process automation, and more. When you migrate to a cloud-based EPM solution, you can access these features and functionality to gain greater efficiencies and improve the quality of decision-making.
Tags : 
    
Oracle
Published By: MindTouch     Published Date: Mar 08, 2019
Better with knowledge management. To operate effectively, chatbots need to be able to quickly match user intent to relevant information. This means querying the available knowledge sources for answers. As it turns out, the better organizations structure, organize, and publish this information, the better their chatbots will be. This puts next-gen knowledge management solutions square in the middle of the chatbot conversation.
Tags : 
    
MindTouch
Published By: IBM     Published Date: Jun 25, 2018
As Singapore’s largest insurance force, Prudential Singapore needed a scalable and cost-effective solution to help financial consultants respond quicker to in-depth product and policy questions. Partnering with IBM, they developed askPRU, an industry-first chatbot with IBM Cloud and Watson capabilities. Handling over 1,000 commonly asked questions in real-time, askPRU reduced call volume by 32% within six months and enhanced the responsiveness of over 4,600 consultants. Enabling consultants to focus on more complex queries, askPRU also provides accurate expertise to help deliver consistently exceptional service. Learn how Watson technology became central to the Prudential Singapore business and enhanced their customer experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
Tags : 
    
IBM
Published By: LogMeIn     Published Date: Jun 13, 2012
Live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. This helpful guide features the responses to ten key questions that will help you identify the right product for your business.
Tags : 
live chat, customer service, online, bold chat, customer support, online support
    
LogMeIn
Published By: Genesys     Published Date: Feb 12, 2019
Vos clients sont passés à l’heure du tout connecté. Ne manquez pas le coche. Conquérir de nouveaux clients tout en préservant la qualité de vos relations existantes demande un temps et une énergie considérables. Quand un client souhaite vous contacter, êtes-vous capable daller à sa rencontre sur le canal de son choix ? Dans un monde qui se digitalise, les entreprises doivent pouvoir communiquer avec le client où et quand bon lui semble : du téléphone aux réseaux sociaux, en passant par les SMS et le chat en ligne. Dans cet eBook, vous découvrirez : Comment aller à la rencontre du client dans un monde ultra-connecté Comment faciliter et augmenter lefficacité de vos opérations dengagement client Pourquoi migrer vers une solution de centre de contacts tout-en-un dans le cloud
Tags : 
    
Genesys
Published By: LeanData     Published Date: Nov 30, 2016
The way to cut through all the chatter in B2B sales is not to add to the noise. The answer is to give potential prospects exactly what they need to evaluate your solution – whenever they want it, in any way they would like that information. Standing out doesn't mean pumping up the volume. It’s about creating an elegant sales symphony that draws people into conversations with your business.
Tags : 
    
LeanData
Published By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on The North Face and how BoldChat was utilised as a solution to their challenge.
Tags : 
boldchat case study, the north face, live chat, customer support, crm software
    
LogMeIn
Published By: LogMeIn     Published Date: Jul 18, 2014
An Aberdeen Group report on the rising financial impact of customer service.
Tags : 
liven chat, bold chat, customer service, customer support, crm software, crm solutions, financial impact of customer service
    
LogMeIn
Published By: LivePerson     Published Date: Jun 24, 2013
A great mobile chat solution should not require a substantial amount of additional administrative or IT burden. It should be an extension of your existing desktop chat, allowing you to leverage the very same agents, the same agent tools, the same administrative tools, and the same IT platform.
Tags : 
liveperson, wireless, mobile, chat solution, e-commerce, in-store spending, customer engagement, mobile app
    
LivePerson
Published By: Interactive Intelligence     Published Date: Dec 02, 2010
How a contact center deploys and manages eServices - non-voice interaction channels such as email, chat, SMS and social media - is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.
Tags : 
interactive intelligence, sms, media channel, short message service, wireless, mobile communications, gsm, social media
    
Interactive Intelligence
Published By: Bold Software     Published Date: Mar 15, 2010
If you've downloaded this guide then you already know how a live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. The ten questions listed below can help you to find the right product for your business.
Tags : 
bold software, chat, live chat, e-service, internet retailers, traffic, customer service, benchmarks
    
Bold Software
Previous   1 2    Next    
Search      

Add A White Paper

Email sales@inetinteractive.com to find out about white paper options for your company.