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Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Akamai Technologies     Published Date: Jun 14, 2018
With the constant drumbeat of news reports about security breaches, cyber security is hard to ignore. Organizations understand that they need comprehensive security solutions, yet significant gaps remain. Malicious actors have evolved their methods to leverage the vulnerabilities of the Domain Name System (DNS), and attacks that utilize this vector are increasing in number.
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dns< security breach, cyber security
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Jun 14, 2018
The cyber threat landscape is dynamic and accelerating. The Domain Name System (DNS) is a vulnerability in many organizations’ defenses that malicious actors are increasingly exploiting. The following DNS best practices, when coupled with an enterprise threat protection service, will aid you in identifying, blocking, and mitigating targeted threats such as malware, phishing, ransomware, and data exfiltration.
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dns, cybersecurity, malware, phishing, ransomware, data exfiltration
    
Akamai Technologies
Published By: Google     Published Date: Aug 23, 2018
Today’s smart computers can beat board game champions, master video games, and learn to recognize cats. No wonder artificial intelligence has captured the imaginations of business and IT leaders. And indeed, AI is starting to transform processes in established industries, from retail to financial services to manufacturing. Read this guide from Google Cloud and learn how you can unlock the transformational power of information and get useful insights from a vast and complex landscape of data.
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Google
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
DevOps non è più una metodologia all'avanguardia, né lo sono la continuous delivery o l'approccio shift-left. Queste prassi e principi sono stati ormai adottati dalle aziende, almeno in una certa misura e, anche se in molti casi la transizione è risultata incompleta, praticamente tutte le aziende conoscono e si sforzano di implementare i workflow e le strutture organizzative DevOps. Questo white paper spiega come utilizzare gli strumenti e le prassi DevOps in un'ottica incentrata sul cliente allo scopo di creare valore di business. Illustra le sfide che la maggior parte delle aziende deve affrontare per estendere le innovazioni DevOps al di là dell'ambito tecnico, identifica le lacune da colmare all'interno delle catene di continuous delivery per superare tali sfide e spiega come mettere il coinvolgimento degli utenti e la customer experience al centro di tutte le fasi della pipeline di delivery.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Desde las empresas emergentes hasta las ya establecidas, los contenedores ayudan a satisfacer las demandas de un negocio digital moderno, puesto que son compatibles con aplicaciones portátiles, de rápida implementación y escalables de manera masiva. Principales motivos por los que incorporar los contenedores: -Coherencia -Flexibilidad -Modularidad -Ligereza
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Casi todo lo que toca una aplicación acaba por mejorar o degradar su rendimiento. El reto es determinar si es atribuible a la infraestructura, un cambio en el código, una API, la red, la arquitectura de la aplicación o un servicio conectado. En este libro electrónico, tratamos los nuevos entornos altamente complejos y caóticos necesarios para dar soporte a un negocio digital moderno y cómo un nuevo modelo de gestión del rendimiento de las aplicaciones (APM) puede proporcionar los conocimientos prácticos necesarios para maximizar el rendimiento.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
La contenedorización de aplicaciones es cada vez más popular para las organizaciones como un método para mejorar la velocidad y la eficiencia de su desarrollo. Los contenedores permiten a los desarrolladores empaquetar, enviar y ejecutar fácilmente aplicaciones en forma de contenedor ligero y autosuficiente que puede ejecutarse prácticamente en cualquier lugar, ya que permite una portabilidad instantánea de las aplicaciones. Para comprender mejor el estado de la monitorización de contenedores, hemos encuestado a 100 directivos y hemos identificado las diez tendencias principales en cuanto a contenedores. En este libro electrónico, abordaremos cada una de las tendencias y ofreceremos indicaciones y pasos adecuados para dominar la monitorización del entorno de contenedores.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
La metodología DevOps ya no se considera vanguardista. Tampoco lo es la entrega continua, ni siquiera el paradigma de la resolución en origen. En este libro blanco, se explica cómo aprovechar las herramientas y prácticas de DevOps de una manera orientada a los clientes para crear valor de negocio. Se analizan los retos actuales a los que la mayoría de las organizaciones se enfrentan al extender las innovaciones de DevOps más allá del ámbito técnico, se identifican los vacíos que las compañías deben llenar dentro de las cadenas de entrega continua para abordar dichos retos y se explica cómo lograr que el compromiso con los usuarios y la experiencia de los clientes sean una consideración primordial en todas las etapas del canal de entrega.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 13, 2018
De un solo vistazo Los trabajadores de hoy en día están acostumbrados a usar tecnologías personales que facilitan la comunicación y que simplifican sus vidas. Sin embargo, muchas herramientas empresariales no han podido seguir el ritmo. La mayoría de soluciones de gestión de carteras y productos actuales no logran proporcionar formas sencillas de realizar las tareas diarias. No facilitan una comunicación en contexto que ayude a solucionar los problemas y no cuentan con funcionalidades básicas, como la capacidad de estrechar el foco sobre los datos relevantes, de clasificar información adicional, de realizar previsiones financieras eficaces y de modelar los resultados.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 13, 2018
El software de PPM (gestión de proyectos y carteras) puede favorecer o menoscabar la capacidad de entrega de una organización. El reciente crecimiento de la gestión de carteras como función empresarial estratégica ha llevado a muchos distribuidores de software relacionados con elementos de la ejecución de proyectos a integrar módulos de gestión de proyectos y carteras (PPM). Este es un intento claro de sacar partido de un mercado lucrativo y en auge.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 13, 2018
De un solo vistazo Gracias al nuevo software CA Project & Portfolio Management (CA PPM) 15.3, podrá adaptar proyectos a cualquier unidad de negocio con la facilidad que ofrece la acción de arrastrar y soltar. A partir de ahora, los trabajadores no pasarán días preparando proyectos, les bastará con solo unos minutos, ya se trate de un flujo de trabajo complejo para el departamento de recursos humanos o de una gestión de tareas sencilla para el departamento de ventas. Agregue la opción de colaborar en la propia aplicación para eliminar reuniones redundantes, una cuadrícula conocida, ya que se parece a la de Microsoft Excel®, para gestionar presupuestos y una conexión nueva para herramientas de inteligencia empresarial (BI) de terceros para encontrar respuestas, y contará con la aplicación de gestión de carteras de proyectos más moderna del mercado en la actualidad.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 13, 2018
Más de 400 000 empleados y unas 400 empresas, entre las que se incluyen Polycom, Qantas y Toyota, ya utilizan CA Project & Portfolio Management SaaS (CA PPM SaaS) para reducir costes, impulsar la implementación y tomar decisiones de negocio más inteligentes. Con la ayuda de CA Services, las empresas pueden implementar y configurar CA PPM SaaS de forma rápida, lo que simplifica el proceso de comprar, usar y gestionar la solución.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 13, 2018
Las modernas soluciones, como CA Project & Portfolio Management (CA PPM), siguen superando el listón de las herramientas de gestión de la demanda de TI de última generación y proporcionan continuamente nuevas funciones que aligeran la carga del PMO, el gestor financiero, el gestor de recursos y el gestor de productos. En los últimos años, los nuevos distribuidores que buscan aprovechar el gran mercado, cada vez más influyente, de gestión de proyectos y carteras (PPM) han desarrollado módulos que “encajan” en las plataformas SaaS. Estos distribuidores declaran que sus herramientas son fáciles de instalar, de gestionar y permiten ahorrar costes al cliente. Increíble, pero cierto. Y es así para la mayoría de las organizaciones.
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CA Technologies EMEA
Published By: Mimecast     Published Date: Aug 16, 2018
Email. You use it constantly. And it’s the number-one application to keep your organization functioning, lines of communication flowing, and productivity seamless. Organizations need email to stay up-and running all the time. After all, it’s supposed to just work, right? This is where trouble often sets in. Cybercriminals use email constantly, too. It’s the number-one vector used to initiate attacks like malware delivery (think ransomware), impersonations and phishing attacks. In fact, almost 90% of organizations* have seen the volume of phishing attacks either rise or stay the same over the past 12 months. Internal threats have also been on the rise: Most organizations have encountered internal threats driven by careless employees (88%), compromised accounts (80%) or malicious insiders (70%) over the last year.
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Mimecast
Published By: Akamai Technologies     Published Date: Aug 22, 2018
Malicious botnets present multiple challenges to enterprises — some threaten security, and others merely impact performance or web analytics. A growing concern in the bot environment is the practice of credential stuffing, which capitalizes on both a bot’s ability to automate repeat attempts and the growing number of online accounts held by a single user. As bot technologies have evolved, so have their methods of evading detection. This report explains how the credential stuffing exploit challenges typical bot management strategies, and calls for a more comprehensive approach.
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management, bot, security, credential, akamai
    
Akamai Technologies
Published By: Lookout     Published Date: Mar 28, 2018
Mobile devices have rapidly become ground zero for a wide spectrum of risk that includes malicious targeted attacks on devices and network connections, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. Read the four mobile security insights CISOs must know to prepare for a strategic conversation with the CEO and board about reducing mobile risks and the business value associated with fast remediation of mobile security incidents.
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Lookout
Published By: Cisco DWA Security     Published Date: Sep 14, 2018
Cisco Advanced Malware Protection (AMP) offers an integrated, comprehensive approach to endpoint security. Continuous analysis and telemetry features keep its finger on the pulse of network anomalies, and all suspicious activity is investigated. Contextual reporting highlights trends for administers, helping them reassess network architecture to close vulnerable points of entry. Also important is its flexible deployment, which makes it simple for any organization to tailor its endpoint security.
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Cisco DWA Security
Published By: IBM     Published Date: Jul 02, 2018
Far from being a soft issue, trust underpins the management of your digital business and digital ecosystems. This report highlights how trust is fundamental to your digital transformation. It focuses on the role of trust in the B2B context and analyzes the key technologies, processes, and operational values that CIOs and their teams must use to build and maintain trusted ecosystem partnerships
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IBM
Published By: NEC     Published Date: Sep 29, 2009
Written by: IDC Abner Germanow, Jonathan Edwards, Lee Doyle IDC believes the convergence of communications and mainstream IT architectures will drive significant innovation in business processes over the next decade.
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it architecture, idc, automation, automated order processing, soa, service oriented architecture, soap, http, xml, wsdl, uddi, esbs, jee, .net, crm, san
    
NEC
Published By: ASG Software Solutions     Published Date: Oct 16, 2008
Limited visibility has tethered CIOs' success in both IT and business. However, using federated CMDB technology, CIOs can view the complete IT infrastructure and the entire lifecycle of a business service.
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asg, sla, cmdb, bsm, metadata, metacmdb, lob, automation, it value chain, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 24, 2010
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Mar 01, 2010
In Q4, 2009, ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.
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asg, ema, enterprise management associates, dashboards, cio, ceo, coo, cfo, side bar
    
ASG Software Solutions
Published By: Cylance     Published Date: Jul 02, 2018
Cylance commissioned AV-TEST to perform an advanced threat prevention test of enterprise endpoint protection software. The testing methodology was jointly developed to provide additive testing to the commodity antivirus protection tests currently produced by AV-TEST. CylancePROTECT® was tested against five competitor endpoint products from Kaspersky, McAfee, Sophos, Symantec, and Trend Micro. The tests were performed in December 2016 and January 2017. This report contains the results of four test cases. The primary goal was to show the detection and prevention capabilities of new and unknown malicious executables. Read more in the AV-TEST report.
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cyber, threat, protection, av-test, cylance
    
Cylance
Published By: Cylance     Published Date: Jul 02, 2018
Matthew Coy, Safelite’s Vice President of Information Technology, is responsible for overseeing all aspects of the company’s IT infrastructure, including selecting, administering, and supporting technology products. The company handles personally identifiable information, including credit card information and insurance data collected from several sources, and must comply with insurance industry regulations and the Payment Card Industry Data Security Standard. Safelite is the target of constant external attacks. The organization experienced ongoing security issues stemming from infected software, drivebys and other malicious downloads. According to Matthew, “A lot of malware and email viruses were making it through the environment, all bypassing our email security and AV.” Not only were the security controls ineffective, the previous AV platform required nearly 150 hours per week to manage. Matthew knew Safelite needed to make a change, and fast. Having worked with Cylance® at two previous companies, he was confident CylancePROTECT® could significantly improve Safelite’s endpoint security. Read the full case study to learn about the results Cylance was able to deliver.
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safe, lite, cybersecurity, data
    
Cylance
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