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Published By: Cisco     Published Date: May 14, 2015
En réalité, les entreprises comptent déjà sur le département IT pour devenir plus stratégiques et plus influentes. En effet, le département IT contribue à favoriser la croissance, à doper le chiffre d'affaires, à catalyser l'innovation et à offrir de nouvelles expériences aux clients. Sa mission n'est plus de gérer ni de dépanner l'infrastructure technologique. Il a désormais pour vocation de transformer les processus et de favoriser la réussite de l'entreprise
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cloud computing, erp, cisco
    
Cisco
Published By: Tharpe Robbins     Published Date: Mar 05, 2015
Many companies are adding integrated recognition and reward strategies specifically to engage employees, enhance the employee experience, and drive shared responsibility for reaching corporate goals throughout the organization. This white paper from TharpeRobbins shows you how performance-driven rewards help our clients move beyond traditional service and safety reward programs to new levels of employee recognition.
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employee engagement, rewards, awards, recognition, performance recognition, length-of-service recognition, organization performance, attract talent, retention, social recognition, sales performance, career recognition, retirement recognition, employee incentives, recognition software, engagement platform, career, performance, social, service award
    
Tharpe Robbins
Published By: Corero     Published Date: Feb 17, 2015
Los Angeles Dedicated (LAD) provides dedicated and cloud server hosting in Los Angeles, California. LAD supplies enterprise-grade dedicated servers to resellers, virtual private server (VPS) and shared hosts, cloud hosts, gamers, and other clients that conduct their business online. Los Angeles Dedicated caters to the dynamic needs of the hosting industry. In this case study, LAD was faced with an important dilemma familiar to many hosting providers. It needed to figure out to prevent its clients, especially gaming companies, from experiencing downtime as a result of frequent DDoS attacks. Download this white paper today to see how LAD was able to obtain complete visibility into attack traffic and eliminate the DDoS problem for the company.
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cloud, hosting, vps
    
Corero
Published By: CenturyLink     Published Date: Jan 02, 2015
DevOps Unlimited needed to provide application infrastructure for a start-up client which was enjoying rapid growth with its new financial services product. Neither DevOps nor the client wanted to invest in, or manage, its own IT hardware, so a cloud service was the ideal solution. It would give the client the ability to grow rapidly without tying up time, resources and capital expense deploying dedicated IT hardware.
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centurylink, devops, enterprise applications, cloud, it hardware, it management
    
CenturyLink
Published By: Avaya     Published Date: Jun 01, 2015
How well connected are you? That’s the challenge in today’s mobile, virtual business landscape as companies strive for consistent communications between employees, business partners, and clients. Too often, a remote working world can feel splintered, disconnected, and complicated, resulting in lower productivity—and lost opportunity.
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avaya, cloud computing, mobile, unified communications, integration, application management
    
Avaya
Published By: Concur Technologies     Published Date: Oct 09, 2015
Expense reporting touches every part of your business from business travel and utilities to office supplies, coffee with clients and more. This guide will get you on the path to smarter expense reporting. Learn how to stop just processing your expenses and start managing spend and cash flow.
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t&e, smb, expense report, efficiency
    
Concur Technologies
Published By: Rosetta Stone     Published Date: Apr 03, 2018
For many companies, language barriers increase as business globalization becomes the norm rather than the exception. Perhaps a call center agent cannot handle customer contact in an unfamiliar language. Or a manager travels to a face-toface meeting only to sit across a conference table from clients wanting to speak in their own native language. Even within your organization, teams across global geographies must collaborate to achieve collective goals, but language barriers often stand in their way. Meanwhile, HR leaders are tasked with recruiting and retaining top talent and L&D managers must align programs with business goals. Each of these scenarios and areas of responsibility have something in common: A clear need for company-sponsored training to develop employees’ language proficiency so they can engage successfully with colleagues and customers anywhere. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.1 Results show
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Rosetta Stone
Published By: 8x8 Inc.     Published Date: Jun 16, 2017
Tangent International is a specialist recruitment company for the technology industry. It has more than 70 employees who work with some of the most forward thinking companies in the world. A global recruiter with international needs Tangent International operates in 175 countries with candidates and clients across more than 220 locations. As a recruiter looking to source and place the best talent from all over the world, the business needed a service provider that would allow it to easily communicate with its global customer base. These customers include some of the biggest technology brands in the world who all have high expectations, so it’s vital that the technology Tangent International uses lives up to these standards.
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global recruiting, international needs, cloud based systems, unified global workplace, 8x8 products, virtual office pro, cost saving, crm integrations, hd video quality
    
8x8 Inc.
Published By: Infosys     Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
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customer, service, automation, voice, response
    
Infosys
Published By: Infosys     Published Date: Sep 11, 2018
Infosys has been recognized as a ‘Leader’ in NelsonHall’s Vendor Evaluation and Assessment (NEAT) report on big data and analytics services 2018.We have also been highly rated for our focus on automation. Our ability to meet future client requirements as well as deliver immediate benefits such as analytics, data management and support functions to our clients with a specific focus on process automation enabled us to secure this position.
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Infosys
Published By: Infosys     Published Date: Dec 03, 2018
Data is a truly inexhaustible resource for an organization. It creates endless possibilities to make data do more. As a technology partner of hundreds of organizations around the world, Infosys helps clients navigate the journey from their current state to the next. Facilitating clients’ transition into data-native enterprises is a crucial part. To understand how companies are using data analytics today and their expectations in a world of endless possibilities with data, we recently commissioned an independent survey of 1,062 senior executives from organizations with annual revenues exceeding US$ 1 billion, in the United States, Europe, Australia, and New Zealand. The respondents were from business and technology roles, who were decision makers, program managers and external consultants; represented 12 industries, grouped into seven industry clusters, such as, consumer goods, retail and logistics, energy and utilities, financial services and insurance, healthcare and life sciences, h
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Infosys
Published By: Infosys     Published Date: Jun 14, 2019
Introduction Cloud along with other technologies such as Big Data, Internet of Things, Artificial Intelligence and Blockchain have made it possible for enterprises to have bolder visions for the future. The new technologies motivate them to accelerate tier digital transformation journey and deliver more rewarding experiences to clients.
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Infosys
Published By: Infosys     Published Date: Jun 12, 2018
The digital world has made it possible for enterprises to reach, and deliver services to customers near and far through mobile applications. However, regular and rapid rollout of features and new versions across geographies and different operating systems call for flawless applications and mobile app testing capabilities. A chemical giant wanted to deliver agriculture data and services to their farmer clients across geographies through their mobile applications. See how Infosys helped and the five key takeaways from the project.
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mobile, digital, customer, applications
    
Infosys
Published By: Jelecos     Published Date: Aug 02, 2018
We work with our clients on a foundation of steps to make your Windows workload migration of Windows Servers, SQL, .Net applications and Sharepoint to AWS smooth and successful. Relying on an experienced partner means that you can have confidence to get started with AWS, and Management and Optimization to help your business thrive.
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Jelecos
Published By: Citrix Systems     Published Date: Feb 14, 2019
"Ransomware is one of the biggest nightmares facing IT today. Hackers are targeting organizations of all kinds with malware designed to encrypt crucial data—and hold it hostage until payment is made. This white paper reveals four highly effective measures for reducing your exposure to ransomware and keeping your apps and data accessible to authorized users—not hackers and their clients. Download this white paper to learn how to: - Shield users of web apps from infection and keep sensitive data off the endpoint - Prevent email-born ransomware from compromising the endpoint - Protect mobile devices against attack - Ensure the rapid recovery of ransomware-encrypted data"
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Citrix Systems
Published By: Procore     Published Date: May 13, 2019
Technology makes it easier to get more done. But when it comes to construction, it has failed to assist in moving the productivity needle. This eBook explores reasons behind this and what needs to be done for projects to progress more efficiently, to enhance communication and build greater consistency between project teams and clients. Download your copy to learn: • Where has productivity gone? • How to bridge the site to office gap • The benefits of platform technology
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Procore
Published By: RES Software     Published Date: Apr 08, 2013
Ce livre blanc a pour objectif de décrire les principes de base de la gestion des espaces de travail utilisateur et son rôle stratégique dans les projets de virtualisation de postes de travail. Bon nombre de professionnels de l’informatique et d’analystes s’accordent aujourd’hui à dire que l’avenir des environnements informatiques d’entreprise est aux configurations hybrides alliant postes de travail traditionnels, clients légers, terminaux distants et postes de travail virtuels, une évolution qui complique considérablement le contrôle des données utilisateur par les administrateurs informatiques et appelle à imaginer de nouvelles méthodes de gestion des espaces de travail utilisateur.
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RES Software
Published By: Oracle     Published Date: Jan 06, 2016
Using survey data and the reallife experiences of our own retail clients, Oracle Retail illustrates in this report exactly how retailers can take advantage of Omnichannel technology to provide a customer experience that will satisfy the needs of today’s U.S. Commerce Anywhere consumer.
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Oracle
Published By: MuleSoft     Published Date: Sep 09, 2019
La capacité de votre entreprise à changer rapidement, à innover facilement et à égaler la concurrence dans tous les domaines sur lesquels elle prend de l'avance est aujourd'hui une nécessité stratégique. Elle vous permettra de prospérer sur un marché en constante évolution et de créer de nouvelles expériences clients dans de nouveaux contextes, en utilisant de nouvelles technologies. Pour façonner des expériences clients innovantes, votre entreprise a besoin que son équipe IT lui fournisse des ressources digitales sous la forme de fonctionnalités métiers clés capables de lui apporter une réelle valeur dans des contextes multiples. C'est ainsi que l'IT peut devenir l'allié des objectifs stratégiques de votre entreprise. Les organisations qui ont réussi à jeter les bases d'une innovation continue et d'une approche agile ont adopté des architectures microservices pour répondre rapidement aux innombrables exigences de leur activité.
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MuleSoft
Published By: MuleSoft     Published Date: Sep 09, 2019
La plus grande difficulté consiste justement à transformer une entreprise existante en une entreprise adoptant l'approche de l'écosystème et de la plateforme digitale comme logique dominante, de façon à intégrer l'économie des APIs. Ceci étant, qu'est-ce que cela implique-réellement et quelles sont les bonnes pratiques qui vous aideront dans cette entreprise ? En nous basant sur l'expérience de MuleSoft auprès de plus de 1 000 clients professionnels et sur les analyses de ProgrammableWeb.com, qui commente les succès et échecs de l'économie des APIs, nous avons conçu ce plan stratégique relatif aux APIs pour vous aider. Dans une approche très pragmatique, ce plan API stratégique se divise en quatre étapes. Chaque étape représente un ensemble de fondamentaux commerciaux et technologiques incontournables. Ceux-ci peuvent facilement être abordés par des organisations motivées qui disposent du soutien de leur corps exécutif et d'une bonne dose de patience. Ces étapes sont les suivantes : ›
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MuleSoft
Published By: Motorola     Published Date: Feb 06, 2008
Striving to exceed expectations of clients in 44 countries requires Russell Investment Group associates to remain accessible to clients and each other no matter where they are. That includes availability before and after "regular" office hours in every region of the world. Unfortunately, their former mobility solution wasn't getting the job done.
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motorola, motorola good, case study
    
Motorola
Published By: SAS     Published Date: Apr 14, 2016
Comment l’analytique aide votre département marketing à se focaliser sur les clients tout en préservant les intérêts de l’entreprise.
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SAS
Published By: Scribe Software     Published Date: Apr 16, 2012
The What, Why & How of CRM Integration This report contains insights from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.
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scribe, crm, integration, data integration, public cloud, private cloud, cloud, integration, integrate, platforms, collaboration, collaborate, social, secure, scalable, erp, crm-erp, application integration, data, dynamcis
    
Scribe Software
Published By: Jive Software     Published Date: Dec 02, 2014
Customer interactions today span multiple touch-points. As such, businesses are constantly seeking ways to adapt their activities to interact with buyers through the most relevant channels. While this pursuit helps firms better connect with clients, it also means capturing data related to different views / parts of the customer journey. Failure to connect these pieces results in disconnected customer messaging. Watch this webinar today to learn how social collaboration tools help companies overcome this challenge.
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customer interactions, customer data, social collaboration
    
Jive Software
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