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Published By: Progress     Published Date: Oct 09, 2017
"The customer experience is incredibly important to business success and is often tied to customer engagement, retention rates, revenue, purchase frequency and overall loyalty. Today, the customer journey is incredibly complex, with everything from geographic location to data quality influencing the customer experience. As a result, brands may not be making the most of their customer experiences. However, with a mix of new technology combined with best practices, companies can regain control of the customer journey and create memorable experiences for their customers. "
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Progress
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
Over–servicing is a very real issue for agencies. As a business whose value is judged on the quality of service, it is all too easy for agencies to always want to go the extra mile for clients, both happy and unhappy. Our research into the creative industry shows that while 75% of agency time is spent on client work, only 70% of that time is actually billed to clients. In this eGuide, we will show you 4 ways to take more control and avoid over–servicing in your agency.
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WorkBook from Deltek
Published By: Intel     Published Date: May 02, 2017
Enabling communications service providers to scale up and support rapidly rising 4G LTE traffic while controlling costs
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virtualisation, cost reduction, network transformation
    
Intel
Published By: UPS     Published Date: Sep 01, 2017
Growth in new markets introduces new costs to control, regulations to manage, and supply chain complexities to solve. Longer, more complicated cold chains mean that collaboration with third party logistics providers (3PLs) can help make the difference between profitable simplicity and unmanageable complexity. Companies are increasingly relying on their 3PLs for services such as monitoring and intervention, contingency planning, and cost control. Reduce risk by improving packaging, visibility, and establishing QA best practices. Improved visibility, new tools, new monitoring capabilities and appropriate packaging can also help drive down costs for shippers.
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healthcare, cold chain, efficiency, ups, practices
    
UPS
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
The past five years have marked the beginning of the “Age of the Customer,” in which technology and economic forces have put customers in control of their interactions with businesses. These businesses, hoping to understand and serve customers in a global and digital economy, are almost universally undergoing digital transformation, which involves realigning and investing in new technology and business models with a specific focus on the customer experience.
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online customer experience, cross channel, call center agent, improving mobile, store/branch, phone service, social computing
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 12, 2017
Enterprises tend not to view project management as a holistic process. Much like the disparate systems they have in place, they see a disparate collection of issues. They typically look to solve specific pain points with single applications. Rather than migrate an entire enterprise to a new system, they are looking to manage a problem spot and have it flow into a specific component (e.g., cost, human capital leverage, or how demand is driven) as needed. In many cases, however, the pain points are symptoms of a larger issue, and to remove them the situation must be viewed in the context of the full project life cycle. Oracle Project Portfolio Management (PPM) Cloud, part of the integrated suite that is Oracle ERP Cloud, not only does this, but it’s also built with the user in mind… solving the PPM pain points through role-based analytics, social collaboration, optimization, costing, control, and mobile solutions for today’s project team.
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ppm, project portfolio management, erp, oracle, cloud
    
Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 12, 2017
The manufacturing industry has entered a completely new technological realm that did not even exist five years ago. Three industrial revolutions forever changed manufacturing—and the world—and the fourth is now underway. Factories have had to adapt rapidly with the advent of advanced automation and robotics as well as software to manage processes and control. The onset of digital manufacturing accelerates the need for new approaches. While consumers typically embrace disruptive technology with enthusiasm, manufacturers inevitably approach new technology with caution, carefully evaluating how it can improve their businesses. Eventually, however, caution must be replaced with innovation to ensure survival. Those organizations that find themselves on the wrong side of the technology curve today will face increasing challenges to remain competitive as time marches forward.
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supply chain management, scm, manufacturing, digital manufacturing
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
Published By: PODS for Business     Published Date: Jul 24, 2017
The constant churn of product selection is not just time-consuming, it requires meticulous attention to detail, a reliable product tracking system, and significant physical space. Mastering inventory results in much more than simply organizational improvements. It can lead to increased revenues, better theft control, improved forecasting and budget setting, and even smoother customer service.
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inventory, management, efficiency, theft control, revenue
    
PODS for Business
Published By: Exabeam     Published Date: Sep 25, 2017
This solution brief will describe how Exabeam can help organizations implement effective security controls and best practices to achieve alignment with GDPR.
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Exabeam
Published By: Akamai Technologies Australia     Published Date: Feb 08, 2018
Credential stuffing is on the rise. Bots are getting smarter and malicious actors are getting more confident. Unfortunately, these advanced cyberattacks are also becoming more difficult to detect with standard security controls. Learn more about credential stuffing and how you can protect your business, your brand, and your customers from bots that commit fraudulent activity.
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credential, bots, business, risk, management, security, cyberattacks
    
Akamai Technologies Australia
Published By: Akamai Technologies Australia     Published Date: Feb 08, 2018
Websites provide online businesses with an unprecedented level of contact with customers and end users. However, they also place business information where it can be easily accessed by third parties – often using automated tools known as “bots”. For many organizations, bots represent up to 50% or more of their overall website traffic, from good bots engaged in essential business tasks to bad bots conducting fraudulent activities. Regardless of business impact, bot traffic can reduce website performance for legitimate users and increase IT costs. Organizations need a flexible framework to better manage their interaction with different categories of bots and the impact that bots have on their business and IT infrastructure.
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control, visibility, customer, financial risk, web fraud, bots, infrastructure
    
Akamai Technologies Australia
Published By: Schneider Electric     Published Date: Jun 05, 2018
Balancing the increased pressure to improve productivity and quality, while reducing cost against mandated safety regulations is one of the most complex challenges in industry today.
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process automation, ecostruxure plant, operational profitability, cybersecurity, safety, smart control, empowered operators, optimized assets, future of automation, reliability
    
Schneider Electric
Published By: Schneider Electric     Published Date: Jun 05, 2018
Integrating safety and process environments can improve reliability, profitability and cybersecurity. Read Frost & Sullivan’s white paper and plan your digital transformation today.
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process safety, profitable safety, smart control, empowered operators, optimized assets, future of automation, reliability, cybersecurity, operational profitability, ecostruxure plant, process automation
    
Schneider Electric
Published By: Schneider Electric     Published Date: Jun 05, 2018
Since the sepia-toned days of the early 19th century, industry has sought effective ways to control manufacturing and production processes. New technology has greatly influenced factories and plants, resulting in new operational approaches to maximize benefits and achieve 100% ROI in a very short time.
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process control, empowered operators, optimized assets, future of automation, reliability, safety, cybersecurity, operational profitability, ecostruxure plant, process automation
    
Schneider Electric
Published By: Schneider Electric     Published Date: Jun 05, 2018
Power industries - including Nuclear, Fossil, Hydro, Wind and Geothermal - are susceptible to a variety of cyber threats which can wreak havoc on control systems. Management, engineering and IT must commit to a comprehensive approach that encompasses threat prevention, detection and elimination.
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smart control, power generation, power industry, empowered operators, optimized assets, future of automation, reliability, safety, cybersecurity, operational profitability, ecostruxure plant, process automation
    
Schneider Electric
Published By: Schneider Electric     Published Date: Jun 05, 2018
Cybersecurity threats are an unfortunate reality for industry everywhere. How do you protect your business while still embracing new technologies that enable you to grow and deliver the best possible results? Robust cybersecurity protection is a must, as well as rigorous mindset, policies, and methodologies. Download the whitepaper to learn more.
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cybersecurity, smart control, empowered operators, optimized assets, future of automation, reliability, safety, operational profitability, ecostruxure plant, process automation
    
Schneider Electric
Published By: Schneider Electric     Published Date: Jun 05, 2018
Today’s plants are faced with managing two major challenges: the increasing speed of business and integrating emerging technologies. Leveraging IIoT as a basis for plant modernization could result in big payoffs: download the white paper to learn more.
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smart control, empowered operators, optimized assets, future of automation, reliability, safety, cybersecurity, operational profitability, ecostruxure plant, process automation, operational profitability
    
Schneider Electric
Published By: Monetate     Published Date: Oct 22, 2018
Monetate Intelligent Recommendations automates recommendations at scale without sacrificing any of the control you require. Our proprietary algorithms know what to serve each individual shopper to maximise brand value, while still allowing the control of an unlimited number of business guardrails defined by you.
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monetate, intelligent, recommendations, business, individual, automation
    
Monetate
Published By: ServiceNow     Published Date: Aug 20, 2018
When mission-critical business services fail, consequences are catastrophic. IT organizations are challenged with service availability issues and dealing with disparate monitoring tools resulting in undetected service issues. Read this eBook and take back control with service-aware event management.
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ServiceNow
Published By: TIBCO Software APAC     Published Date: Aug 13, 2018
The popularity of integration platform as a service (iPaaS) started with business users looking to gain control and share data among their proliferating SaaS apps?without needing IT intervention. iPaaS was then adopted by IT to support business users to ensure security measures were being maintained and to provide more of a self-service environment. Now, iPaaS has evolved from a niche solution to taking a much bigger role: Read this whitepaper to learn about: Drivers for cloud integration Five emerging uses cases for iPaaS that enable better responsiveness, APIs, event-driven capabilities, human workflows, and data analysis Questions to ask when evaluating your current solution
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TIBCO Software APAC
Published By: Turbonomic     Published Date: Jul 05, 2018
The hybrid cloud has been heralded as a promising IT operational model enabling enterprises to maintain security and control over the infrastructure on which their applications run. At the same time, it promises to maximize ROI from their local data center and leverage public cloud infrastructure for an occasional demand spike. Public clouds are relatively new in the IT landscape and their adoption has accelerated over the last few years with multiple vendors now offering solutions as well as improved on-ramps for workloads to ease the adoption of a hybrid cloud model. With these advances and the ability to choose between a local data center and multiple public cloud offerings, one fundamental question must still be answered: What, when and where to run workloads to assure performance while maximizing efficiency? In this whitepaper, we explore some of the players in Infrastructure-as-a-Service (IaaS) and hybrid cloud, the challenges surrounding effective implementation, and how to iden
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Turbonomic
Published By: CyberSource     Published Date: Aug 31, 2018
Gain a bird's-eye view of how online fraud affects the airline industry Fraud continues to be a major source of revenue loss for the global airline industry. With airlines pushing for more direct bookings and the accelerating use of mobile as a booking platform, incidence of fraud is rising, albeit only slightly. Despite these factors, many airlines are not devoting the necessary resources and tracking the required metrics to measure and control fraud. CyberSource partnered with Phocuswright to benchmark global metrics and trends in fraud management and protection among airlines. The study also explores airline awareness of various fraud-related issues and examines their approaches to and implementation of fraud management tools and services. To learn more, download the study today
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CyberSource
Published By: Workday APAC     Published Date: Dec 18, 2018
Current and former finance practitioners share stories of how they met their daily challenges—from managing internal controls and the financial close to onboarding and reporting—with a single cloud-based system for finance. Watch the video.
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Workday APAC
Published By: Gigamon     Published Date: Dec 13, 2018
Upgrading your network doesn’t have to be a big headache. Get the Securosis report Scaling Network Security and scale security controls and policy without starting over. Discover your options for improving security architecture on your terms, using existing infrastructure and intelligently applying security controls at scale without major overhauls. With this approach, your network protection can evolve with applications, attackers and technology—even in today’s demanding 100Gbps network environment.
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Gigamon
Published By: Gigamon     Published Date: Dec 13, 2018
Read "Understanding the State of Network Security Today" to learn why ESG recommends consolidating security tools through a structured, platform-based approach. Data, analytics and reports from multiple tools can be aggregated and consumed in one control panel, reducing network vulnerabilities. Learn more about challenges, changes and best practices for today’s network security operations and tools. Read now.
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Gigamon
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