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Published By: Service Max     Published Date: Oct 29, 2013
In this e-book, learn how leading service organizations are automating systems with end-to-end visibility and integration.
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servicemax, field service, field service management, service lifecycle management, slm, product lifecycle, supply chain, logistics, warranty, entitlements, customer service, cloud, visibility, collaboration, business technology
    
Service Max
Published By: Windstream     Published Date: Apr 03, 2014
Choosing the right type of cloud depends on the needs of your organization. Learn how security, control, customization, elasticity and cost determine what kind of cloud best fits your business as well as what to look for in a service provider.
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windstream, convergence, mobility, unified communications, mobile enterprise, private clouds, hybrid cloud
    
Windstream
Published By: Windstream     Published Date: Aug 04, 2014
Cloud computing today is fundamentally altering business processes and changing the way organizations interact with customers, partners, and employees. This transformation brings incredible opportunities, including the ability to build a realtime enterprise where interaction and innovation flourish, and more agile, flexible, and cost-effective practices thrive. Yet cloud computing also presents significant challenges. The path to value is not clearly marked, and there are potential stumbling points along the way. Please download the whitepaper to learn more!
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windstream, cloud computing, cloud hybrid options, oxford economics, cloud benefits, it management, knowledge management, data management
    
Windstream
Published By: Coupa Software     Published Date: Nov 04, 2014
Aggregated from customer usage metrics of the Coupa cloud platform, the Coupa Benchmark allows you to compare your performance to your peers. The 2014 Benchmark includes ten KPIs, including req-to-order cycle time, invoice OK-to-pay hours, and visible PO spend-on-contract percentage.
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usage metrics, cloud platform, performance, kpis, po spend-on-contract percentage, procurement, p2p and spend management
    
Coupa Software
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Nov 19, 2015
The cloud is gaining traction in the enterprise resource planning (ERP) market and most vendors now have a cloud offering. After examining small and medium companies that have implemented cloud ERP, Nucleus found customers were able to achieve substantial benefits, including reduced IT costs, increased employee productivity, and better inventory management. This report analyzes the benefits of cloud ERP and provides examples of how vendors helped their customers increase return on investment (ROI) and reduce total cost of ownership (TCO).
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enterprise resource planning, cloud erp, reduced it costs, return on investment, total cost of ownership
    
Netsuite DWASF Leads Display Q1 2015
Published By: Corvisa LLC     Published Date: Feb 13, 2015
Is your contact center guilty?
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contact centers, customer experience, vices, the cloud, cloud-based provider, customer interaction, engagement solutions
    
Corvisa LLC
Published By: MuleSoft     Published Date: Oct 13, 2015
Improving data management is critical for streamlining regulatory reporting, monetizing customer analytics, and democratizing data-driven decision-making. Financial firms must transform their data management approach to unlock data from its silos, incorporate unstructured information from non-traditional sources, and integrate information whether on-premises, in the cloud, batch-based, or real-time. As this evolution continues, technology leaders must consider integration holistically across the enterprise and create an agility layer that is key to future-proofing their data management architecture. Read this whitepaper to learn: -Data management challenges in financial services -Best practices to manage data in financial institutions -Integration strategies for optimal data management
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back office systems, operational effectiveness, unlocking data, business imperatives, modernizing legacy systems
    
MuleSoft
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud, Oracle Siebel CRM, Pegasystems, Salesforce, SAP Cloud for Service, SAP CRM, SugarCRM, and Verint — and researched, analyzed, and scored them. This report details our findings on how well each vendor fulfills our criteria and where it stands in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with KANA.
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customer interaction, customer service, oracle service cloud, kana
    
Oracle Service Cloud
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior. So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
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contact center, crm, telephone interactions, communications
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Feb 17, 2017
This Frost & Sullivan paper will outline the difficult challenges faced by all businesses—in a variety of industries and sizes—in creating an exceptional customer experience; discuss the value of a contact center that also supports all channels of choice, disaster recovery, data analytics, and leveraging back-office workers; stress the need for cultural change throughout the organization to truly meet today’s customers’ expectations; and offer best practices recommendations for taking the lead in creating a customer journey that engenders loyalty, delivers total satisfaction, and drives revenues.
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frost & sullivan, contact center, customer engagement, cloud, culture gap, scalability, omnichannel, digital tranformation, customer experience
    
8x8 Inc.
Published By: Microsoft     Published Date: Jul 20, 2018
This guide presents a structured approach for designing cloud applications that are scalable, resilient, and highly available. The guidance in this ebook is intended to help your architectural decisions regardless of your cloud platform, though we will be using Azure so we can share the best practices that we have learned from many years of customer engagements. In the following chapters, we will guide you through a selection of important considerations and resources to help determine the best approach for your cloud application: 1. Choosing the right architecture style for your application based on the kind of solution you are building. 2. Choosing the most appropriate compute and data store technologies. 3. Incorporating the ten high-level design principles to ensure your application is scalable, resilient, and manageable. 4. Utilizing the five pillars of software quality to build a successful cloud application. 5. Applying design patterns specific to the problem you are trying to
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Microsoft
Published By: Microsoft     Published Date: Jul 20, 2018
As a software vendor, you know that offering innovative solutions with built-in intelligence is becoming a requirement in today’s application marketplace. On top of this, you need to bring your apps to market as quickly as possible while providing more value for your customers, without incurring additional development and operating costs. Microsoft has been investing heavily in AI, extending a breadth and depth of intelligent services ready for use in the cloud. This enables you to jump in quickly to make use of existing tried-and-true AI models, and focus more effort on delivering quality products to customers. High-level services to jump-start your intelligent apps One of the key benefits of working with the Microsoft Azure AI platform is that the hard work has already been done. Developers can make use of services with pre-trained, customizable models rather than having to build their own models from the ground up. You can refine these models to better suit your customers’ needs and
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Microsoft
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read what you can do to successfully move your customer care infrastructure to the cloud, from J.R. Simmons of COMgroup, Inc. and Jason Alley of Interactive Intelligence.
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customer care, cloud brokers, caas, communications as a service, contact center applications, business technology
    
Interactive Intelligence
Published By: Okta     Published Date: Jun 15, 2015
Cloud-based applications need to be secure and Okta is an identity network and platform that allows you to safely scale these tools overtime. Read this white paper to learn how you can prepare for customer and employee growth and cloud identity management.
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cloud-based applications, identity network and platform, customer and employee growth, identity management, it management
    
Okta
Published By: Navisite- A Time Warner Cable Company     Published Date: Apr 12, 2012
Today, cloud adoption is rapidly expanding its footprint and is no longer simply a theoretical or academic conversation that enterprise organizations are debating. This white paper, intended for business leaders evaluating enterprise cloud services, uses real-world customer experiences to examine the business impact of the cloud beyond ROI.
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navisite, technology, roi, technology solutions, cloud computing, business technology
    
Navisite- A Time Warner Cable Company
Published By: Gluster     Published Date: Mar 17, 2011
This paper discusses Gluster's approach to performance, the factors that impact performance, and the results that customers should expect when adjusting those factors. The paper includes detailed performance results from both on-premise storage and Amazon Web Services cloud configurations.
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gluster, storage capacity, cloud performance, virtual environments, open source, cloud configuration
    
Gluster
Published By: SugarCRM     Published Date: Jan 17, 2014
Das neueste Release von Sugar gibt Nutzern neue Tools für den Aufbau bester Kundenbeziehungen. Lesen Sie eine Analyse von Ovum über Sugar’s optimierte Leistungsfähigkeit, die Unternehmen beim Ausbau der Kundenbindung und –zufriedenheit unterstützt. (Report nur in Englisch verfügbar.)
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swot assessment, sugarcrm, catalyst, software, crm, sugarcrm v7, relationship management, customer relationship, ovum, public cloud
    
SugarCRM
Published By: Navisite- A Time Warner Cable Company     Published Date: Aug 07, 2013
However, risk-averse enterprise IT professionals are understandably cautious about simply moving their entire IT portfolio of resources and services into a 100-percent cloud architecture. As with most technology-adoption curves, enterprises have not embraced an “all-or-nothing” paradigm, instead preferring a pragmatic, “evolution, not revolution” approach of cautious incrementalism. This helps them account for their existing investments, custom work, business requirements, and risk posture. Not everything will move to the cloud – at least not in the foreseeable future. That’s why so many IT professionals advocate a so-called “hybrid” approach. But what do we mean by “hybrid” and how do we optimally balance the various components of a hybrid cloud architecture?
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hybrid cloud, pragmatic view, architectures, it professionals, it portfolio, business technology
    
Navisite- A Time Warner Cable Company
Published By: IBM     Published Date: Jan 09, 2013
Deepen your customer relationships. Drive operational effectiveness. Optimize your workforce. Read this solution brief to see how using IBM SmartCloud for Social Business services to become a social business can help your organization simplify.
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ibm, social business cloud, cloud business, cloud software, cloud computing, simplify, enhance, it management, data management, business technology, data center
    
IBM
Published By: Equinix     Published Date: Jul 31, 2012
This GigaOM Pro paper explores what functions to consider when selecting and working with hosting providers as it relates to the entire value chain of function and performance. Get your complimentary 6-page report now.
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gigaom, pro, enterprise, cloud, equinox, availability, security, platforms, infrastructure, isv, vpn, cio, platforms, it management, business technology
    
Equinix
Published By: IBM     Published Date: May 22, 2013
In today's business environment, organizations of all sizes are struggling to maintain the advanced IT capabilities they need to be competitive while reining in cost and complexity. Shifting to off-premise hosted models, such as software-as-a-service (SaaS) and business process outsourcing, is a common activity undertaken to manage costs. One of the main challenges businesses face in adopting cloud and SaaS delivery models is the task of synchronizing data and integrating the multitude of systems already in datacenters with new cloud-based applications, not to mention within the cloud itself. Traditionally, this required organizations to leverage existing tools as well as custom development. This white paper looks at how two enterprises encountered problems with cloud integration and adopted IBM WebSphere Cast Iron to solve their immediate problems and extend use more broadly across their organizations.
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saas, ibm, ibm websphere, websphere, cloud computing
    
IBM
Published By: VMTurbo     Published Date: Jun 18, 2013
VMware vCloud Director has created tremendous potential for service providers and enterprises to deliver agile and cost effective Infrastructure-as-a-Service (IaaS) through its ability to automate the self-provisioning of virtual data center service offerings by customers. Since a multitude of commodity cloud providers have appeared seemingly overnight, service providers and enterprises must harness technologies like vCloud Director to reduce the overall cost of delivering compute services. With automated self-service provisioning in place, the next wave of opportunities for cost and performance optimization lies in operations management. This document details how VMTurbo Operations Manager delivers unique business value, addressing significant gaps in VMware vCloud offerings.
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compute service, vmware vcloud, director environments, reduce costs
    
VMTurbo
Published By: NetApp     Published Date: Sep 24, 2014
The steady growth of HYBRID CLOUDS signals the continued need by organizations for greater flexibility and agility while responding to changing business needs.  Learn about best practices, business and IT considerations, and customer success stories for hybrid clouds.
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hybrid cloud, on-site computing, off site resources, competitive advantage, cloud computing
    
NetApp
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