customer demand

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Published By: CA Technologies     Published Date: Sep 11, 2014
This study of 1,300 senior IT decision-makers worldwide proves IT leaders recognize they must change how their organizations work to accelerate time to market, improve software quality, speed application development and meet growing customer demand.
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devops, software, it automation, visualization, application, software development, business technology
    
CA Technologies
Published By: Telstra     Published Date: Jan 27, 2016
This white paper reveals how Telstra helps a range of customers across multiple industries transform their businesses through digital technology.
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digital technology, digital business, digital transformation, telstra, customer interaction, on-demand content, share content, data
    
Telstra
Published By: Pure Storage     Published Date: Jul 18, 2017
OTS' experiences with all-flash technology mirror what many customers have experienced over the past several years. Hesitatingly optimistic, OTS deployed its first AFA in a limited environment to prove the system out, and when it performed and/or exceeded the company's expectations, it quickly started moving more workloads to it over time. Like OTS, many customers do not immediately retire their legacy storage, but in moving the more demanding workloads off of their existing environments, they provide better application performance both for those applications on the AFA and for those that stay on the legacy storage. And like OTS, the majority of AFA customers have in the past year in particular come to the conclusion that all-flash technology is the future of primary storage for performance, reliability, ease of management and expansion, and economic (as measured by total cost of ownership) reasons.
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external storage systems, flash arrays, scale-up, scale-out, managing it infrastructure, data center, idc, market intelligence
    
Pure Storage
Published By: Pure Storage     Published Date: Jul 26, 2017
OTS' experiences with all-flash technology mirror what many customers have experienced over the past several years. Hesitatingly optimistic, OTS deployed its first AFA in a limited environment to prove the system out, and when it performed and/or exceeded the company's expectations, it quickly started moving more workloads to it over time. Like OTS, many customers do not immediately retire their legacy storage, but in moving the more demanding workloads off of their existing environments, they provide better application performance both for those applications on the AFA and for those that stay on the legacy storage. And like OTS, the majority of AFA customers have in the past year in particular come to the conclusion that all-flash technology is the future of primary storage for performance, reliability, ease of management and expansion, and economic (as measured by total cost of ownership) reasons.
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external storage systems, flash arrays, scale-up, scale-out, managing it infrastructure, data center, idc, market intelligence
    
Pure Storage
Published By: IBM     Published Date: Jul 06, 2017
Effectively using and managing information has become critical to driving growth in areas such as pursuing new business opportunities, attracting and retaining customers, and streamlining operations. In the era of big data, you must accommodate a rapidly increasing volume, variety and velocity of data while extracting actionable business insight from that data, faster than ever before. These needs create a daunting array of workload challenges and place tremendous demands on your underlying IT infrastructure and database systems. In many cases, these systems are no longer up to the task—so it’s time to make a decision. Do you use more staff to keep up with the fixes, patches, add-ons and continual tuning required to make your existing systems meet performance goals, or move to a new database solution so you can assign your staff to new, innovative projects that move your business forward?
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database, growth, big data, it infrastructure, information management
    
IBM
Published By: Group M_IBM Q1'18     Published Date: Dec 19, 2017
As organizations develop next-generation applications for the digital era, many are using cognitive computing ushered in by IBM Watson® technology. Cognitive applications can learn and react to customer preferences, and then use that information to support capabilities such as confidence-weighted outcomes with data transparency, systematic learning and natural language processing. To make the most of these next-generation applications, you need a next-generation database. It must handle a massive volume of data while delivering high performance to support real-time analytics. At the same time, it must provide data availability for demanding applications, scalability for growth and flexibility for responding to changes.
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database, applications, data availability, cognitive applications
    
Group M_IBM Q1'18
Published By: Group M_IBM Q1'18     Published Date: Dec 19, 2017
Effectively using and managing information has become critical to driving growth in areas such as pursuing new business opportunities, attracting and retaining customers, and streamlining operations. In the era of big data, you must accommodate a rapidly increasing volume, variety and velocity of data while extracting actionable business insight from that data, faster than ever before. These needs create a daunting array of workload challenges and place tremendous demands on your underlying IT infrastructure and database systems. This e-book presents six reasons why you should consider a database change, including opinions from industry analysts and real-world customer experiences. Read on to learn more.
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database, streamlining, it infrastructure, database systems
    
Group M_IBM Q1'18
Published By: CA WA     Published Date: May 12, 2008
While companies cope with increasing demands for speed from their customers, shareholders and customers alike demand that they make these changes cheaply, with minimal risk and with as few people resources as possible. Is there any way to meet these challenges? Take another look at modern enterprise job scheduling to see how it enables the real-time environment (RTE).
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ca wa, workload automation, web services, service oriented, soa, service level, sla
    
CA WA
Published By: Data Stax     Published Date: Oct 05, 2016
Customers demand speed, convenience, and in-context experiences. Netflix, Mint Bills, and Clear Capital know their customers won’t give them a second chance. Learn how these leaders use DataStax Enterprise to provide an experience their customers can’t get anywhere else.
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datastax, netflix, mint bills, digital, personalization
    
Data Stax
Published By: Genesys     Published Date: May 14, 2013
Today, the gap between a customer’s expecta-tions and the service they receive is huge. Customers are increasingly knowledgeable about the products they use, and demand value-added, personalized customer service in real-time, using voice, text-based media types like email and chat, and social media.
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genesys, customer service, social media, personalized customer service, text-based media, people management
    
Genesys
Published By: Red Hat     Published Date: Mar 11, 2016
When your cloud performs better, so does your business. IT is being challenged to react faster to growing customer demands. So to meet the requirements of their end users, IT organizations are increasingly turning to Infrastructure-as-a-Service (IaaS) private clouds for their ability to swiftly deploy and scale IT infrastructure. But not just any OpenStack® cloud stands up to the demands of a production-scale environment or can meet your performance, scalability, and security standards. Red Hat® Enterprise Linux® OpenStack Platform does, and will help you gain a competitive advantage.
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Red Hat
Published By: KANA®, A Verint® Company     Published Date: Aug 14, 2014
In the words of Forrester Research Inc's Senior Analyst, David Aponovich, "the time is now to reinvent yourself to operate in a digital, connected, omnichannel world where the customer has more information, more choice, and is demanding better and more personalized service and support. Hear why he anticipates that 'Consumers are going to slide with the businesses that best deliver these things in the most effective and personal way.
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kana, forrester, omnichannel, consumer, personalized service, support, customer service, knowledge management
    
KANA®, A Verint® Company
Published By: HP     Published Date: Feb 02, 2015
Many businesses continue to rely on outdated IT infrastructures to run the extremely demanding workloads of today. Not surprisingly, these businesses are facing increasing complexity and challenges. However, by taking the important step to adopt next generation infrastructure hardware, leading organizations are gaining a great opportunity to meet the challenges of these workloads with a reliable and optimized environment that delivers the services that customers demand, and brings significant benefits and returns on investment.
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HP
Published By: Equinix     Published Date: Oct 27, 2014
In today’s technology-rich world, customers and employees demand the highest level of application performance. Failure to provide access to applications that consistently perform well anytime, anywhere, and on any device, often leads to lower productivity, customer dissatisfaction, decreased revenue and market share, and damage to brand reputation. This paper explores the challenges that today’s CIOs face in regard to application performance, and how a more strategic data center approach, like distributing applications closer to your users, can help optimize application performance and reduce IT costs.
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data center, enterprise, cloud, experience, hybrid, performance, strategy, interconnectivity, network, drive, evolution, landscape, server, mobile, technology, globalization, stem, hyperdigitization, consumer, networking
    
Equinix
Published By: Amazon Web Services and Intel     Published Date: Oct 07, 2015
In today’s highly digital ecosystem connecting with the right customers has become more challenging. With the explosion of web-connected devices, connecting with users through the method they prefer has become more demanding. Download this case study to see how the right cloud-based solution can successfully deliver highly targeted and relevant ads in order to help build ad revenue, enhance marketing and open up exciting new business opportunities.
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cloud-based solution, relevant ads, ad revenue, new business opportunities, digital ecosystem
    
Amazon Web Services and Intel
Published By: IBM     Published Date: Mar 17, 2015
Download this comprehensive report as a guide to assess and compare vendor B2B commerce suite solution. Use this report as a foundation for planning your organization's e-commerce objectives.
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ibm, e-commerce objectives, b2b commerce suites, b2b commerce vendors, b2b customer demand, b2b e-commerce
    
IBM
Published By: ServiceNow     Published Date: Mar 24, 2015
Technology has become the heart and soul of every business. The hardware boundaries of IT have exploded beyond data centers, with mobile devices in the hands of both employees and customers alike. Application options have blossomed, from traditional to open source to software-as-a-service. Business has become global, bringing with it a demand for round-the-clock agility. Employees expect that the applications they use at work should be as easy to use the Web apps they use at home. Integration remains difficult, because it's sometimes impossible to know what will happen when someone tries to pluck one strand out of the pile. IT workload and system complexity will only get more challenging, bringing the need for disintermediation through service automation.
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future it, service automation, it workload, integration, data centers, mobile devices, software-as-a-service, web apps, it management
    
ServiceNow
Published By: FICO     Published Date: Nov 30, 2016
Optimizing supply chain strategies and network designs keeps getting harder, with persistent challenges from increasing customer demands, spiraling costs, disruptive competitors and multifaceted partnership and logistical options.
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supply chain, network design, logistics, networking, it management, data management
    
FICO
Published By: MuleSoft     Published Date: Apr 13, 2016
The business of IT has changed dramatically. An always-on, always-connected world means that competition is fiercer, customers are more demanding, and businesses need to innovate faster than ever. Companies can try to harness digital transformation by trying to do things the old way, but they will fall behind; the traditional IT operating model is fracturing under the digital demands of their customers, partners and employees. This book will showcase: -how digital transformation is affecting your business -a roadmap to help you innovate faster, lower operational costs, and increase your IT capacity -real-life case studies of companies who achieved great business outcomes through API-led connectivity
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information technology, business management, best practices, business intelligence
    
MuleSoft
Published By: MuleSoft     Published Date: Sep 08, 2016
Enterprises are adopting more and more SaaS applications and customers are interacting with companies from an increasing number of channels. Many companies are not ready to provide the level of engagement, service and support their customers demand. New applications are added to the company’s ecosystem, but not connected with the existing applications. Customer data is inconsistent and not synced across a customer’s lifecycle.
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mulesoft, microservices, digital transformation, business value, it support
    
MuleSoft
Published By: NetSuite     Published Date: Feb 17, 2016
Our research identified that whilst customer experience management is seen as the top strategic priority, many retailers are yet to develop and implement strategies to improve it. Download this whitepaper to learn more about the customer experience challenge for Australian retailers.
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customer experience, customer experience challenge, australian retailers, netsuite, consumer demand, costs
    
NetSuite
Published By: IBM     Published Date: Oct 17, 2016
Why do organizations seek to design effective multi-channel customer journeys? Because customers today demand it. Download this research study from Hypatia Research Group to learn how global organizations are successfully utilizing various analytical techniques like descriptive, diagnostic, predictive, prescriptive and cognitive analysis to create a successful omni-channel customer journey.
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ibm, commerce, analytics, customer analytics, insights, research, customer journey, business technology
    
IBM
Published By: AWS     Published Date: Nov 07, 2018
As more enterprises are moving some, if not all of their data and applications to the cloud – cost effectiveness, network performance and security are top of mind. AT&T NetBond for Cloud provides a dynamic, private connect to Amazon Web Services (AWS). Its enhanced infrastructure makes it easier to securely connect applications, platforms, and services. With AT&T NetBond for Cloud, customers are getting a single, end-to-end solution from one provider that allows them to maintain a hybrid environment, meaning that can utilize their current investments in their on-premises infrastructure and strategy. Download this eBook to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands in real-time - How to take advantag
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AWS
Published By: AWS     Published Date: Nov 07, 2018
Enterprises seeking the security and performance capabilities of establishing their own private network are often turned away by the high cost and technical expertise required. AT&T NetBond® for Cloud helps establish private, dynamic connectivity from on-premises data centers to Amazon Web Services (AWS) in as little as 2-3 days. Aira, a customer focused on augmented reality, has leveraged the global connectivity capabilities of AT&T NetBond® to connect low vision or blind smart glasses users with a network of agents to guide the visually impaired through everyday tasks such as interpreting prescriptions. Download this case study with AT&T, Aira, and AWS to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands
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AWS
Published By: Genesys     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
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