customer services

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Published By: ServiceNow     Published Date: Nov 22, 2013
An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
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servicenow, enterprise it, boost visibility, business value, service catalog, service management, infrastructure library, budget effectiveness, customer-focused services, business critical asset, customer requirements, service level management, it management
    
ServiceNow
Published By: Mitel     Published Date: Jun 27, 2016
Join Mitel and industry experts on this webcast and learn how Mitel is helping SMBs deliver a seamless experience for their mobile customers through cloud. Topics to be covered in this event: • Why today’s technology fails to deliver the experience you want for your customers • What you should expect and receive from your cloud communication provider now and in the future • The impact of the mobile consumer on small and medium business customer engagement strategies • How consumer expectations have changed the workforce Moderator: Elliot Markowitz, Director, Content Marketing Services, Madison Logic
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cloud, telephony, mobile consumer, customization, smbs, seamless experience
    
Mitel
Published By: Okta     Published Date: Jul 19, 2016
With a secure foundation in place to manage internal IT, many IT leaders are thinking about a foundation for the entire business. In the new world of mobile apps, cloud services, and the Internet of Everything, people, processes, data, and devices are all converging to reshape how day-to-day business is done. Companies are reaching out to customers and partners—and even intelligent objects like connected cars and monitoring systems—and modifying the products and services they bring to market as a result. To an unprecedented degree, the future of an enterprise lies in the hands of the CIO and her IT staff who orchestrate these connections and act on the benefits they bring. IT leaders are finding new opportunities in an era of digital disruption. This executive brief provides a quick overview of how they are driving growth and increasing efficiency by securely connecting the digital enterprise with customers, partners, suppliers and distributors.
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security, cloud applications, business technology
    
Okta
Published By: Okta     Published Date: Jul 19, 2016
Have you ever wondered which enterprise cloud apps are most popular? Or which industries tend to use Office 365 versus Google Apps? Did you know that 43% of Okta customers have enabled deprovisioning? From where we sit, Okta has a unique view into the adoption and utilization of cloud apps in the enterprise. Our Businesses @ Work report takes an in-depth look into how organizations and people work today, and the apps and services they use to be productive.
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security, cloud applications
    
Okta
Published By: Rackspace     Published Date: Mar 28, 2018
Building a cloud operations team isn’t a new concept. But what if you need to build an operations team from the ground up for your applications that are running on Google Cloud Platform? Over the course of eight years at Rackspace, I’ve had the opportunity to build operations teams that have supported thousands of customers. When given the opportunity to build out a new operations team focused on managed services for Google Cloud Platform, I knew we needed to approach things a little differently.
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Rackspace
Published By: Fiserv     Published Date: Nov 07, 2017
"In today’s ever-evolving lending landscape where loan quality and risk management challenge profitability and the customer experience, technology may be the key to thriving – both now and in the future. Winning financial services institutions will be the ones that transform their business models to place loan quality and risk management at the center of their operations. To facilitate continuous life-of-loan management, inclusive of the requisite data transparency and audit trails that support loan quality and loss mitigation, these institutions will implement and automate a loan completion process. Such a process will manage data quality and access to loan data and documents throughout origination, servicing and sale on the secondary market."
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mortgage data quality, loan quality, loan data quality, mortgage quality, loan compliance, lending compliance, mortgage compliance, trid, tila respa integrated disclosure, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset
    
Fiserv
Published By: Fiserv     Published Date: Nov 09, 2017
Financial institutions seeking to attract new customers and revenue channels are expanding into digital services, real-time payments and global transactions. However, with every new service, criminals are developing innovative ways to infiltrate financial systems, and older technologies that mitigate fraud no longer work as effectively. So how can financial institutions respond to this growing threat? Fortunately, more advanced technologies hold great potential for real-time financial crime mitigation. Learn about five current and emerging technologies that could impact money laundering and fraud mitigation, including artificial intelligence/machine learning, blockchain, biometrics, predictive analytics (hybrid model) and APIs. Read the latest Fiserv white paper: Five Tech Trends That Can Transform How Financial Institutions Detect and Prevent Financial Crime.
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kyc, know your customer, beneficial ownership, financial crime, financial crimes, compliance, enhanced due diligence, suspicious activity report, currency transaction report, aml directive, anti-money laundering laws
    
Fiserv
Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
"Cisco has been named in the first ever Gartner ‘Voice of the Customer’ report for the Secure Web Gateways (SWG) market for Cisco Umbrella. Gartner Peer Insights is a peer review and ratings platform designed for enterprise software and services decision makers. This document synthesizes Gartner Peer Insights’ content in the SWG market for 2018. Gartner states that ""this peer perspective along with the individual detailed reviews, is complementary to expert research and should play a key role in the customer buying process."" This report includes: - SWG Peer Reviews and Ratings - Vendor comparisons - Reviewer demographic"
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Cisco Umbrella EMEA
Published By: Amazon Web Services     Published Date: Oct 09, 2017
Amazon Web Services has a long history of successfully supporting Microsoft workloads, with hundreds of thousands of customers across a wide variety of industries running their Microsoft workloads on AWS. Customers have successfully deployed virtually every Microsoft application available on the AWS Cloud, including (but not limited to) Microsoft Office, Microsoft Windows Server, Microsoft SQL Server, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft Skype for Business, Microsoft Dynamics products, and Microsoft Remote Desktop Services. This guide covers the benefits of moving Microsoft workloads to the Cloud and how to get started.
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cloud, amazon, web services, microsoft, security, customer success
    
Amazon Web Services
Published By: Amazon Web Services     Published Date: Oct 09, 2017
Enterprise customers can take advantage of the many benefits provided by Amazon Web Services (AWS) to achieve business agility, cost savings, and high availability by running their SAP environments on the AWS Cloud. Many Enterprise customers run SAP production workloads on AWS today; including those that run on NON-SAP DBs (Oracle, MS SQL, DB2) or on SAP DBs (SAP HANA, SAP ASE). To support the demand of high memory instances, AWS have disclosed their SAP HANA instance roadmap (8TB and 16TB in 2018) and just made 4TB x1e instances available. A few examples of how AWS helped SAP customers cut costs, improve performance and agility include BP reducing 1/3 of their SAP infrastructure cost, Zappos successfully migrating to SAP HANA on AWS in less than 48 hours and enabling a major Healthcare and Life Science company to run BW on HANA with 30% better performance vs. on premise. This guide is intended for SAP customers and partners who want to learn about the benefits and options for running SAP solutions on AWS, or who want to know how to implement and operate their SAP environment effectively on AWS.
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storage, networking, management, aws, sap, infrastructure, lower tco, capex, opex
    
Amazon Web Services
Published By: ServiceNow     Published Date: Mar 26, 2014
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds
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cloud, slef-service, customer experience, on-demand services, business technology
    
ServiceNow
Published By: Juniper Networks     Published Date: Oct 02, 2018
As customers demand and expect more of a digitized experience, the scale and volume of secure data that’s being transmitted across the network is increasing exponentially. At the same time, across the APAC region high digital connectivity, contrasted with low cybersecurity awareness, growing cross-border data transfers and weak regulations have made this data a global target. The growth in the “as-a-service” nature of the cybercrime marketplace is also fueling an increase in the number of traditional crime groups and individuals drawn into cyber offending. New sources of vulnerability from mobile, BYOD, CYOD, web-services and IoT devices are further broadening the cyber threat landscape with ever-more sophisticated forms of malware and DDoS attacks. Download the IDC Report to get some tips on how to stay protected against cybercrime.
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Juniper Networks
Published By: IBM     Published Date: Jan 27, 2017
High-priority big data and analytics projects often target customer-centric outcomes such as improving customer loyalty or improving up-selling. In fact, an IBM Institute for Business Value study found that nearly half of all organizations with active big data pilots or implementations identified customer-c entric outcomes as a top objective (see Figure 1).1 However, big data and analytics can also help companies understand how changes to products or services will impact customers, as well as address aspects of security and intelligence, risk and financial management, and operational optimization.
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IBM
Published By: Intel     Published Date: Apr 16, 2019
When seeking a new cloud service provider (CSP), uptime and data sovereignty will be decisive considerations for many customers. At a time when cloud outages can bring down a huge number of web services and make the news, reliability is a hot topic. There is also a growing sensitivity towards where workloads are hosted, following introduction of regulations. Download Intel's latest eGuide, 'Meet Your Customers’ Biggest Cloud Concerns’ to discover: • How to boost uptime with hardware engineered for reliability • The ways telemetry can be used to call attention to potential problems before they occur • How to protect against the threat of cybercrime with a multi-layered approach to security • Why data geolocation is increasingly important, and how you can help with location tagging.
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Intel
Published By: Intel     Published Date: Apr 16, 2019
The data center is coming under immense pressure. The boom in connected devices means increasing volumes of data – and all that needs processing. One way for CSPs to accelerate customer workloads is by using FPGAs, which are easier to use than ever before. Download Intel's latest eGuide, ‘FPGA-as-a-Service: A Guide for CSPs' to discover: • How to add FPGAs to the data center • The structure of the Intel® Acceleration Stack for FPGAs • Adding off-the-shelf accelerator functions • How FPGAs can accelerate many cloud services, such as database as a service and analytics as a service
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Intel
Published By: Intel     Published Date: Apr 16, 2019
When seeking a new cloud service provider (CSP), uptime and data sovereignty will be decisive considerations for many customers. At a time when cloud outages can bring down a huge number of web services and make the news, reliability is a hot topic. There is also a growing sensitivity towards where workloads are hosted, following introduction of regulations. Download Intel's latest eGuide, 'Meet Your Customers’ Biggest Cloud Concerns’ to discover: • How to boost uptime with hardware engineered for reliability • The ways telemetry can be used to call attention to potential problems before they occur • How to protect against the threat of cybercrime with a multi-layered approach to security • Why data geolocation is increasingly important, and how you can help with location tagging.
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Intel
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement, application performance management, customer interaction service, customer satisfaction, secure content management
    
CA Technologies
Published By: Data Stax     Published Date: Oct 14, 2016
Financial services companies engage with customers across multiple channels and across a range of financial products. This wealth of customer information is often stored in isolated data silos. Building a 360° view of the customer can directly impact customer experience and help banks grow customer retention, upsell products and provide compelling interactions. This paper examines the challenges these institutions face when creating a 360° view of every customer interaction, what database requirements the lines of business should look into, and use cases to benefit from by leveraging DataStax Enterprise, the database platform purpose built to power cloud applications.
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datastax, netflix, mint bills, digital, personalization
    
Data Stax
Published By: SAP     Published Date: Nov 29, 2012
How are you perceived by your customers? In this age, on social media, your buyers are posting their opinions about your products and services. To better serve them, build your brand, and protect your position. How do you listen and understand?
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sap, analytics, social media, customer experience, customer perception, brand positioning, brand equity, business technology
    
SAP
Published By: SAP     Published Date: Nov 29, 2012
"Customer centric" is a term we can all be familiar with and with good reason: Customers buy products and contract for services ass well as contribute on social media and blog sites sharing information on your products. How can we analyze this info?
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analytics, sap, social media, customer centric, analytics technology, business technology
    
SAP
Published By: Teradata     Published Date: Jun 14, 2013
This paper explains how customer relationships can be threatened by lack of insight into their behaviors and preferences and how financial services organizations can use data analytics and customer-centric marketing to improve these relationships and drive business.
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customer data analytics, data driven marketing, customer relationships, customer centric marketing
    
Teradata
Published By: Red Hat     Published Date: Mar 11, 2016
Three customer success stories for Red Hat and OpenStack®: Financial services provider FICO, broadcast media company KBS, and Pennsylvania State University.
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Red Hat
Published By: HP     Published Date: Feb 02, 2015
Diversified Agency Services serves a global network of marketing services and specialty communication companies. To provide its internal customers and their clients with safe, secure access to applications and services, DAS worked with HP on a multi-year project to consolidate its IT networks and implement HP SDN cloud-enabled networking. These steps have vastly simplified DAS IT operations, enabling it to deliver a faster, more agile, and more secure network. Read this case study to learn more.
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HP
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