effectiveness

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Published By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
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genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center
    
Genesys
Published By: Genesys     Published Date: Jun 08, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.
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customer service trends, customer service, growth, application development and delivery, customer experience, automation
    
Genesys
Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys
Published By: Genesys     Published Date: Jul 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys
Published By: Gigamon     Published Date: Oct 19, 2017
Download the Gigamon white paper, Addressing the Threat Within: Rethinking Network Security Deployment, to learn how evolving cyber security threat conditions are changing the trust model for security and how a structured and architectural approach to pervasive network visibility gives security solutions access while enabling them to scale cost effectively. See how the benefits of increased security and cost effectiveness are making the Security Delivery Platform a foundational building block to deploying security solutions. Read now!
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Gigamon
Published By: Gigamon     Published Date: Dec 13, 2018
"Security Delivery Platforms for Dummies" shows IT professionals how to transform the network deployment of security and monitoring tools for better efficiency and effectiveness. Learn how to detect threats faster by removing network blind spots, monitor what's happening across the global enterprise and optimize your security tools’ performance and efficacy. If you are responsible for protecting corporate networks or managing the deployment of security tools, this book is for you!
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Gigamon
Published By: Gigamon     Published Date: Jun 21, 2019
Accelerate your digital transformation journey by giving teams and tools the application visibility needed to monitor and secure modern digital applications. Download this whitepaper to learn how you can Isolate and extract application and component traffic across multiple tiers for monitoring, Provide application metadata to analytics tools, enabling faster detection of customer experience, application performance and security-related issues and send only relevant traffic to the appropriate tools to reduce load and increase effectiveness.
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Gigamon
Published By: Gigamon     Published Date: Jun 21, 2019
Organisations have invested heavily in cybersecurity tools and yet more than five million data records are lost or stolen every day. The problem is not that today’s cybersecurity tools are badly designed or missing features, the problem is that surging volumes of network traffic overwhelm security tools, causing administrators to use sampling or disable advanced features in order to preserve application performance. Also, security tools and IT staff don’t get all the data they need to detect and respond to outside attacks and insider incidents, because they are faced with “blind spots” in data collection. Read this business brief in local language to find out how
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Gigamon
Published By: Gleanster Research     Published Date: Nov 08, 2012
This comprehensive 30pg benchmark report explores how companies are implementing and augmenting CRM/SFA platforms with lead management and sales automation capabilities to maximize the value of CRM investments.
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crm, customer relationship management, sfa, salesforce automation, sales, operations, salesforce, sfa
    
Gleanster Research
Published By: Glint     Published Date: Aug 10, 2016
Leaders care deeply about employee engagement. Most organizations measure it, why aren’t they equipped to address it? Download our guide to gauge your organization’s effectiveness in measuring and improving employee engagement by focusing on four main categories: • Are you measuring the right things at the right frequency? • Did you get actionable insights? • Are insights delivered to the right people—managers, not just HR leaders and the CEO • Are people equipped to act quickly? CTA (20) Download eBook
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employee engagement, human resource, organization, best practices, business management
    
Glint
Published By: Glint     Published Date: Feb 16, 2018
Leaders care deeply about employee engagement. Most organizations measure it. Why aren't they equipped to address it? How precise is your employee engagement barometer? Use this guide to gauge your organization's effectiveness in measuring and improving employee engagement by focusing on four main categories: • Are you measuring the right things at the right frequency? • Did you get actionable insights? • Are insights delivered to the right people--managers (not just HR leaders and the CEO) • Are people equipped to act quickly?
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employee engagement, hr metrics, employee engagement survey, employee engagement strategies, employee engagement strategy
    
Glint
Published By: Globoforce     Published Date: Oct 02, 2012
Learn how LSI Corporation increased engagement and began to transform their culture with a recognition program that would nearly double its reach and effectiveness.
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employee engagement, human resources, corporate culture, global workforce, workforce solutions
    
Globoforce
Published By: Godfrey     Published Date: Oct 24, 2008
Godfrey’s Channel Strategy Audit is intended as a guide to assist you in providing the information we need to generate a distribution channel strategy analysis. This audit is organized into several parts, starting with a cursory survey of your business environment, and then concentrating on the key issues that can result in strengthening or reshaping your distribution channel strategy. Although our face-to-face meeting time may be limited, we hope this audit will allow you to provide more thoughtful and detailed information, so that our deliverable to you has significant value.
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godfrey, channel strategy audit, b2b marcom, channel communications, distribution network, channel marketing, marketing to distributors, distribution channel
    
Godfrey
Published By: Godfrey     Published Date: Oct 24, 2008
This document is intended to provide us with the information we need to generate an audit of your existing system for sales lead management. This audit is organized into several parts, starting with a cursory survey of your business environment, and then focusing on the key aspects and issues of sales lead management. Since our face-to-face meeting time may be limited, we hope this audit will allow you to provide more thoughtful and detailed information, so that our deliverable to you is of significant value.
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godfrey, lead management system, lead-generating communications, lead processing, lead reporting
    
Godfrey
Published By: GreenOrbit     Published Date: Jan 23, 2019
It’s time to get going on using your intranet as a strategic advantage. Most companies don’t, seeing their intranet as a place to dump random assets. That’s not going to benefit you in 2019. Here’s the path to actually follow.
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intranet, collaboration tools, intranet effectiveness, intranet vendors, intranet best practices
    
GreenOrbit
Published By: Headspace     Published Date: Aug 28, 2018
How Mindfulness Training Helps Caring for employee health and caring for your business goals doesn't have to be mutually exclusive. Companies that invest in their employees' health have a real competitive advantage. An internal study conducted by Aetna found that mindfulness actually increased job effectiveness. Employees gained an average of 62 minutes of productivity per week, which Aetna estimates to be worth $3,000 per employee, per year.* Download this white paper to see how mindfulness training can help your team get the most out of their day. Learn about: * The science behind mindfulness and productivity * How mindfulness increases focus, reduces stress and boosts engagement * The connection between meditation and sleep * How meditation can positively impact physical health and disease *Studies did not use Headspace as an intervention
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Headspace
Published By: Headspace     Published Date: Aug 29, 2018
How Mindfulness Training Helps Caring for employee health and caring for your business goals doesn't have to be mutually exclusive. Companies that invest in their employees' health have a real competitive advantage. An internal study conducted by Aetna found that mindfulness actually increased job effectiveness. Employees gained an average of 62 minutes of productivity per week, which Aetna estimates to be worth $3,000 per employee, per year.* Download this white paper to see how mindfulness training can help your team get the most out of their day. Learn about: * The science behind mindfulness and productivity * How mindfulness increases focus, reduces stress and boosts engagement * The connection between meditation and sleep * How meditation can positively impact physical health and disease *Studies did not use Headspace as an intervention
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Headspace
Published By: Headspace     Published Date: Aug 30, 2018
How Mindfulness Training Helps Caring for employee health and caring for your business goals doesn't have to be mutually exclusive. Companies that invest in their employees' health have a real competitive advantage. An internal study conducted by Aetna found that mindfulness actually increased job effectiveness. Employees gained an average of 62 minutes of productivity per week, which Aetna estimates to be worth $3,000 per employee, per year.* Download this white paper to see how mindfulness training can help your team get the most out of their day. Learn about: * The science behind mindfulness and productivity * How mindfulness increases focus, reduces stress and boosts engagement * The connection between meditation and sleep * How meditation can positively impact physical health and disease *Studies did not use Headspace as an intervention
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Headspace
Published By: HERE Technologies     Published Date: Apr 04, 2019
Artificial Intelligence (AI) has already begun to improve targeting, segmentation, media buying and planning in the advertising industry. AI algorithms can extract complex patterns from vast numbers of data points, and in so doing, are able to self-correct and learn patterns. The revenue potential that improved personalization, segmentation and targeting that AI provides to marketers is huge. At HERE Technologies, we are placing AI and machine learning at the center of our products and services. We see the opportunity in automated machine learning to enrich the targeting and effectiveness of mobile advertising campaigns in real time. But the outcome of implementing such technology depends on the quality of data being fed into it from the outset. AI wouldn’t be as helpful if it’s being used alongside questionable location data or audience data. HERE’s location data provides a strong thread that can be woven throughout every stage of the media buying process, offering more context and
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location data, ad tech, location targeting
    
HERE Technologies
Published By: HERE Technologies     Published Date: Apr 24, 2019
Find out how Locomizer, the award-winning global leader applying pattern-detection and spatial analytics, leveraged data from HERE Places in order to define a precise audience segment and the 10 best JCDecaux digital billboard locations that would ensure a successful ad campaign. Read the case study to discover: - which audience segment was targeted - why location was an important factor - how HERE Places data played an essential role in the campaign’s effectiveness
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spatial analytics, leveraged data, digital billboard, locomizer, here
    
HERE Technologies
Published By: Hewlett Packard Enterprise     Published Date: Feb 05, 2018
As businesses plunge into the digital future, no asset will have a greater impact on success than data. The ability to collect, harness, analyze, protect, and manage data will determine which businesses disrupt their industries, and which are disrupted; which businesses thrive, and which disappear. But traditional storage solutions are not designed to optimally handle such a critical business asset. Instead, businesses need to adopt an all-flash data center. In their new role as strategic business enablers, IT leaders have the responsibility to ensure that their businesses are protected, by investing in flexible, future-proof flash storage solutions. The right flash solution can deliver on critical business needs for agility, rapid growth, speed-to-market, data protection, application performance, and cost-effectiveness—while minimizing the maintenance and administration burden.
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data, storage, decision makers, hpe
    
Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Mar 26, 2018
Within the next 12 months, solid-state arrays will improve in performance by a factor of 10, and double in density and cost-effectiveness, therefore changing the dynamics of the storage market. This Magic Quadrant will help IT leaders better understand SSA vendors' positioning in the market.
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Hewlett Packard Enterprise
Published By: HP     Published Date: Jul 15, 2014
This white paper provides 6 common objections to the cloud and how the right converged cloud system can overcome them.
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converged cloud systems, barriers to the cloud, effectiveness of the cloud, overcoming objections to the cloud
    
HP
Published By: HP     Published Date: Jul 30, 2014
This white paper provides 6 common objections to the cloud and how the right converged cloud system can overcome them.
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converged cloud systems, barriers to the cloud, effectiveness of the cloud, overcoming objections to the cloud
    
HP
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