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Published By: eGain     Published Date: Oct 12, 2007
Business relationships have always been based on interactions. Until now most of these interactions have been through conventional means, such as the telephone. But now more and more of your business interactions are over the Internet, and this trend will continue for the foreseeable future. Are you ready to handle this change?
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customer interactions, customer service, customer support, support, helpdesk, online support, help desk, client service, egain
    
eGain
Published By: Orchid Technologies Engineering & Consulting     Published Date: Oct 07, 2008
As electronic product designs age, component parts become increasingly difficult to obtain.  Component buyers may experience difficulty in obtaining key parts within the design.  Component part prices may increase.  A point comes when component parts begin going end-of-life at an alarming rate.  Quick fixes are no longer sufficient.  Sometimes an OEM will procure a 'life-time' supply of problem parts – but this supply can be quickly wiped out should unforeseen demand develop.  Lack of component parts puts an end to production.There is an alternative.  Profitable, old products can be redesigned.  Either preserving the original form fit and function, or adding new features. Product redesign is a cost effective means by which to extend the life of a marketable product.
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orchid technologies, texas instruments, original equipment manufacturers, (oem’s), software development, it management, storage
    
Orchid Technologies Engineering & Consulting
Published By: EMC Corporation     Published Date: Jun 12, 2012
This complimentary 1-page white paper outlines the top 10 reasons why customers deploy virtualized Microsoft applications on EMC VNX. Find out more today!
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emc vnx, microsoft, emc, idc analyst report, virtualization, backup and recovery, vm sprawl, vmware, disaster recovery, infrastructure, avamar, storage
    
EMC Corporation
Published By: IBM     Published Date: Nov 13, 2014
This IDC Technology Spotlight paper takes a look at why Email remains the primary mode of communication in business today. While there is prevalent speculation that social software and other real-time communications applications will replace email, email nevertheless remains a stalwart in business operations. In addition, as relationships across all business communication channels continue to be redefined, innovative modes and methods of communication are emerging. As a result, locating the right data and information at the right time — while still critical — becomes increasingly complex. IDC expects that organizations will use social software, such as Notes and Domino 9x Social Edition, to complement existing tools and address these business needs for the foreseeable future.
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email capabilities, integration, social software, business operations, it management, knowledge management, business technology
    
IBM
Published By: Cox Business     Published Date: Dec 19, 2016
Businesses need to plan for unforeseen events that can disrupt productivity, impair the customer experience, and possibly even threaten a business’s existence. A disruption every business needs to plan for is any event that destroys valuable data, inhibits access to data, or causes downtime of core applications. Consider the staggering amount of information your company stores electronically. What if an unforeseen event destroyed all financial records, client contacts, and application data? You wouldn’t be able to send customers accurate invoices. Your marketing efforts might be undermined. You would lack key metrics for measuring quality, profitability, and more. The losses could be staggering. In every aspect of life, it’s smart to plan for unexpected events. That’s especially true for two plans every business must have: a disaster recovery plan and a business continuity plan.
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Cox Business
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