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Published By: eGain     Published Date: Oct 12, 2007
The Internet, years after its emergence, continues to be a challenge for most organizations. This paper examines the notion of eService and the need for it in large, global organizations in particular. It also provides guidelines for developing an effective eService plan, and concludes with a discussion of the most significant benefits of implementing such a plan.
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eservice, customer service, online customer service, online help, helpdesk, help desk, e-service, online support, online assistance, global support, egain
    
eGain
Published By: Quocirca     Published Date: Oct 05, 2007
Knowledge of the location of customers, property, products or any other asset is invaluable intelligence for improving competitive advantage and operational efficiency.  However, despite the proliferation of data that businesses generate today, the potential value of this location dimension is often overlooked in the business intelligence process.
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business intelligence, business analytics, historical data, data analysis, gis, geospacial, geographic information system, geocoding, geocode, location, quocirca
    
Quocirca
Published By: Metafuse     Published Date: Sep 26, 2007
We are often asked how Project Insight differs from the Microsoft solution. There is no simple, 30 second answer to that question, as every software package is unique. Rather than attempt to detail a feature by feature comparison, here we offer the reader an overview of what we view as the main differences.
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project management, document management, project planning, project, enterprise resource planning, erp, planning, metafuse, project insight, microsoft, microsoft enterprise
    
Metafuse
Published By: 6th Sense Analytics     Published Date: Sep 18, 2007
Software development projects have a long and storied history of failure. In fact, 82% of projects today run late, while errors cost 80% of the average project budget to fix (The Standish Group). Certainly no other business process today is allowed to endure this sort of failure. But software development is often left to chance, despite the significant cost and importance of the process.
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software development, development, programming, programmer, quality assurance, quality control, software testing, cost, costs, cost savings, spend management, spending, cost efficient, 6th sense
    
6th Sense Analytics
Published By: Quocirca     Published Date: Sep 07, 2007
Mid-sized organizations have similar issues to large organizations when it comes to the storage and management of information and data, yet they often have limited capability to attract, retain and maintain the skills that large organizations will use in managing their data assets.  There is a strong need for more effective tools that will enable mid-sized organizations to manage their data assets and gain the greatest value from them.
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smb, smbs, storage, data management, information management, storage management, san, sans, storage area network, quocirca
    
Quocirca
Published By: Echopass     Published Date: Sep 07, 2007
Not all companies that have adopted multi-sourcing have realized the expected levels of savings.  A single over-arching problem is often the cause when multi-sourcing delivers disappointing results in service and/or savings.
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multi-sourcing, call center outsourcing, remote agents, disaster prevention, ip call center, ip contact center, contact center solutions, contact center software, hosted call center, contact center, on-demand contact center, hosted contact center systems, crm, echopass
    
Echopass
Published By: Asentria Corporation     Published Date: Sep 04, 2007
More than ever before, IT managers need to secure equipment and facilities against a variety of intrusive conditions that could cripple critical operations, resulting in system malfunctions, loss of data or intellectual property, damage to mission critical hardware or even theft of valuable physical assets. Such conditions often include environmental events, failure of air conditioning systems, power outages, and untoward human actions.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation
Published By: Asentria Corporation     Published Date: Sep 04, 2007
Telecom operations typically have sophisticated network and systems management (NSM) software in place to monitor their servers, workstations and routers. Such systems often utilize Simple Network Management Protocol (SNMP) as a means of transmitting and receiving network monitoring information. Great - if you run only modern equipment. 
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation
Published By: OneNeck IT Services     Published Date: Aug 24, 2007
Russell Stover Candies outsourced its legacy information systems. However, two years later, they were unhappy with their chosen outsourcing provider and faced multiple ERP challenges. To help navigate these challenges, the company hired a seasoned IT executive. Find out why, after an exhaustive evaluation process, he selected OneNeck IT Services.
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oneneck, erp hosting, erp outsourcing, it outsourcing, it hosting, russell stover, rsc, whitman's, whitman, candies, candy, mid-market, mid market, erp, enterprise resource planning, outsourcing, governance, outsource
    
OneNeck IT Services
Published By: Arial Software     Published Date: Aug 22, 2007
Email marketing should be considered a key component of a company’s overall marketing strategy. In the past many companies treated email marketing as an afterthought, failing to devote the talent and resources needed to affect an appreciable return on investment. To get the most out of an ongoing email marketing campaign, a quality team of knowledgeable professionals must be assembled.
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staffing, hiring, marketing, marketing manager, email marketing, email marketing manager, marketing director, staff, hire, leader, arial, arial software, graphic designer, deliverability, newsletter, enewsletter, e-newsletter, email design
    
Arial Software
Published By: IAG Consulting     Published Date: Aug 17, 2007
The later in the system development life-cycle that major errors are discovered the more expensive it is to fix them. But the earliest stages of the systems development lifecycle (SDLC) are most often the least consistently executed. This paper describes a methodology that brings the early stages of the SDLC up to a high level of maturity: consistent, proven, and optimized for success. 
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systems development, system development, sdlc, business requirements, project planning, erp, enterprise resource planning, project management, iag, iag consulting, digital mosaic
    
IAG Consulting
Published By: Knoa     Published Date: Jul 17, 2007
What is often overlooked is that application performance is just one of three key drivers of return on investment (ROI) from your Siebel application. An efficient infrastructure is critical. It's important to optimize the Siebel application for your own unique business environment, user needs and usage patterns. But, it's all for naught if you do not build and sustain adoption and efficient and effective use of the Siebel application by your end users.
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epm, performance management, experience management, knoa, siebel, crm, customer relationship, end user, enterprise software, software training, application performance, monitoring
    
Knoa
Published By: Gold Lasso     Published Date: Jul 13, 2007
Since the introduction of e-mail as a viable marketing and communications vehicle, the focus has shifted from a "one size fits all" model to content that is relevant and specific to the intended recipient. This paper reviews general concepts behind personalization, further investigates its advantages, discusses the challenges to personalizing campaigns and provides solutions to overcome the challenges.
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personalization, newsletter design, content personalization, return on investment, email marketing, ebusiness, ecommerce, e-commerce, customer relationship, crm, gold lasso
    
Gold Lasso
Published By: CCSS     Published Date: Jul 05, 2007
Is a lack of availability costing your business thousands or even hundreds of thousands of dollars? Assessing the true financial impact of unplanned downtime may surprise you. Placing a dollar amount on this issue is often the first step and biggest motivator to meeting your ongoing availability requirements.
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availability, high availability, business continuity, network monitoring, server monitoring, down time, ccss, availability monitoring, monitoring, profitability
    
CCSS
Published By: Omniture     Published Date: Jun 27, 2007
Many marketers shy away from Web analytics because it sounds more like a logarithmic equation than a marketing solution. But after you strip away the multi-syllabic veneer, Web analytics is really nothing more than an incredibly effective tool to help you grow your business.
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web analytics, web measurement, analytics, kpis, lead generation, sitecatalyst, site catalyst, omniture, web traffic, web site testing, multivariate, a/b testing
    
Omniture
Published By: Jumpnode Systems     Published Date: Jun 12, 2007
Network monitoring software packages require complex installation, ongoing maintenance and additional costs for servers and third-party applications. Software-as-a-Service (SaaS) network monitoring alternatives greatly simplify implementation and maintenance, but they rely on uninterrupted Internet access to function, often require complex VPNs or firewall modifications, and typically provide limited access to historical data.
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monitoring, software as a service, saas, high availability, network management, jumpnode
    
Jumpnode Systems
Published By: Diskeeper Corporation     Published Date: Jun 08, 2007
Tight IT budgets demand that desktop and laptop PCs remain in service well beyond their prime. But as these systems age, performance degrades. The culprit most often is file fragmentation. Download this paper to find out how Diskeeper can help your systems perform longer.
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pc performance, system performance, defrag, defragment, defragmentation, old pc, old pcs, old desktop, desktop pc, pc maintenance, diskeeper, diskkeeper, disk keeper
    
Diskeeper Corporation
Published By: Ingate Systems     Published Date: May 31, 2007
Session Initiation Protocol (SIP) represents the third wave of Internet usage after SMTP (email) and HTTP (Web). Download this free guide now and learn why all firewalls will need to be SIP capable in order to support the wide-scale deployment of enterprise person-to-person communications.
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communication, communications, voip, voice over ip, lan, local area network, ip networks, ip telephony, internet security, firewall, firewalls, ingate, ingate systems
    
Ingate Systems
Published By: Quocirca     Published Date: Apr 23, 2007
After the relative anonymity and privacy of more discrete forms of communication – letters, email, the telephone – is the experience useful and comfortable for the individual and does video now add sufficient value to the organization to justify the cost?
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video, video collaboration, collaboration, video conference, video conferencing, conferencing, face to face, face-to-face, meeting, meetings, quocirca
    
Quocirca
Published By: Infor     Published Date: Apr 19, 2007
Aberdeen's 2006 ERP in Manufacturing Benchmark Report explored how ERP strategies are evolving as enterprises strive to derive more and better business value from their implementations. That often means driving the use of ERP deeper into their organizations or broader across more of the enterprise.
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buyers guide, buying guide, erp, enterprise resource planning, best practices, best of breed, best-of-breed, manufacturing, infor
    
Infor
Published By: Business Assyst     Published Date: Mar 26, 2007
Interest in customer loyalty programs has never been more avid. After a number of years when such programs always seemed to be on the brink of taking off - but never quite managed to reach expectations - recent years have seen a real and dramatic increase in their uptake. This paper explores the issues which need to be addressed in order to cost justify the implementation of a customer loyalty system.
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crm, customer relationship management, customer experience management, loyalty, retention, business metrics, affinity, business assyst
    
Business Assyst
Published By: WorldTelemetry, Inc.     Published Date: Mar 26, 2007
Companies that purchase fuels, chemicals, solvents and other products often have to make a choice: either reduce costs by keeping inventory levels low, risking run-outs and lost sales, or keep enough surplus inventories on hand to be prepared for unforeseen spikes in product demand, which tends to drive up inventory costs and market price risks.
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inventory, fuels, chemicals, world telemetry, worldtelemetry, vmi, vendor-managed inventory, business intelligence, business metrics, analytical applications, business analytics
    
WorldTelemetry, Inc.
Published By: PowerFile, Inc.     Published Date: Mar 15, 2007
After a decade and a half optical technologies in the enterprise storage market account for only a fraction of 1% of enterprise storage hardware spending. For a traditional optical-based enterprise storage supplier, these are tough facts to acknowledge. Yet there will be a dramatically different future.
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archiving, backup, dvd, backup and recovery, disk backup, tape backup, disk-based backup, tape-based backup, storage, storage management, powerfile
    
PowerFile, Inc.
Published By: Applix     Published Date: Mar 13, 2007
Financial and business managers today are seeking a higher level of analytical ability to manage business performance than ever before. But these kinds of analyses often lie beyond the reach of most of today's ERP systems.
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enterprise resource planning, erp, business analytics, analytical applications, sap, business management, applix
    
Applix
Published By: Infor     Published Date: Feb 27, 2007
Lean has become the proven approach companies have used in industry after industry to transform into – and maintain position as – leading, dominant, world-class competitors. Yet, many companies that begin the Lean transformation process with energy and resolve fail to sustain and complete the transformation to a Lean organization. Download this white paper to learn more.
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productivity, employee performance, workforce management, information management, best practices, six sigma, lean methods, infor, lean, supply chain management, enterprise resource planning
    
Infor
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