help desk

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Published By: Kaseya     Published Date: Sep 04, 2008
The benefits of automation are clear, but how do they translate-in hours and dollars saved-in the real world? To help IT professionals find out, Kaseya has teamed with Ziff Davis Enterprise to present this fact filled white paper on making the case for Automation.
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kaseya, it automation, cio, helpdesk, monitoring, automation tools, service desk, help desk
    
Kaseya
Published By: Riverbed     Published Date: Apr 27, 2011
Read this white paper to learn how Riverbed solutions can help you realize the full benefits of desktop virtualization.
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riverbed solutions, virtual desktop optimization, desktop virtualization, wan optimization, vdi performance, steelhead mobile
    
Riverbed
Published By: Webroot     Published Date: Sep 18, 2013
This infographic gives a quick visual representation of some of the key findings of recent Webroot research on web security in the US and UK. The findings highlight the significant costs that web threats pose to businesses—such as increased help desk support—and the risks especially for companies with no web security installed. It also offers some quick recommendations for protecting against these threats. Among the major points: • Phishing is the most prevalent web-borne cyber attack • 8 in 10 companies experienced one or more types of web-borne attacks in 2012 71% of companies say web-borne threats increased help desk time
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web threats, phishing, cyber attack, security, malware, web security, business technology
    
Webroot
Published By: Webroot     Published Date: Sep 18, 2013
Webroot conducted research on web security in the US and the UK. As remote users expand the security perimeter, the majority of companies reported significant effects in the form of increased help desk time, reduced employee productivity and disruption of business activities. The impacts of web-borne attacks are also more severe for companies with employees who have remote access to the corporate network or other corporate online resource via their laptops, tablets or smartphones. • 90% of companies agree that managing the security of remote users is extremely challenging • Twice as many companies with remote users reported Web-borne attacks by criminals, which compromised the security of customer data • 50% of firms with remote users say web-borne attacks impacted company financials
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security, remote users, cybercrime, web attacks, malware, phishing, mobile browser security, mobile device, business technology
    
Webroot
Published By: Webroot     Published Date: Sep 18, 2013
Webroot commissioned a study to gauge the prevalence of web-borne attacks, their consequences, and how IT pros are responding. Among the results, the vast majority of companies surveyed experienced one or more types of web-borne attacks in 2012. The survey report also includes recommendations—such as deploying a secure web gateway—for responding to this new threat environment. Key findings include: • 8 in10 companies experienced web-borne attacks in 2012 • The majority of respondents reported significant impacts such as increased help desk time, reduced employee productivity and disruption of business activities • Secure web gateways are a critical component of an effective defense against web-borne threats
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web threats, data loss, security, web gateway, web attacks, security breach, business technology
    
Webroot
Published By: LogMeIn     Published Date: Dec 03, 2012
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
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logmein, support tool, remote support tool, help desk support, support, it help, it support
    
LogMeIn
Published By: VMware AirWatch     Published Date: Dec 09, 2016
What is desktop transformation? What role can it play in your organization? And what benefits can it deliver to your IT team and your employees? This resource explores these and other questions, as well as a new desktop strategy that can help you streamline operations, improve productivity, enhance security, and give your end users freedom. Access now and you’ll take a look at eight frequently asked questions about desktop transformation and how you can get your project started today.
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VMware AirWatch
Published By: VMware AirWatch     Published Date: Dec 09, 2016
When employees have the ability to access their apps anytime, anywhere, and on any device, employee satisfaction improves and employees become more productive. Workspace transformation with virtual desktops and applications offers employees the access that they require, but choosing amongst a wide range of solutions can be a demanding task. This guide is designed to help create a Request for Proposal (RFP) in support of virtual desktop and application delivery. Read on and explore three key areas to a successful workspace transformation – people, process, and technology – and important questions to keep in mind when looking at each area.
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VMware AirWatch
Published By: Cylance     Published Date: Aug 22, 2018
Even if one minute a day is lost to productivity drains because of PC horsepower allocation to security scans and remediation, the cost over a year across a medium-sized enterprise adds up quickly. A 10,000 employee operation would face over $10M in direct productivity losses alone. As an early trigger for expensive PC hardware refresh is an onslaught of help desk calls, many companies find that they can actually extend the hardware refresh cycle out another 12–24 months simply by employing a security solution that does not tax the PC as heavily. The indirect costs associated with brand reputation and opportunity losses add untold thousands of dollars per year as well. Further, some institutions under green initiatives monitor power consumption related to security measures favor solutions that use less energy. As such, forward-thinking enterprises are looking beyond the software license fees when evaluating security software alternatives.
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system, resource, impact, testing, cylance
    
Cylance
Published By: TrendMicro     Published Date: May 09, 2011
Download this paper to learn how the right endpoint security for virtual desktops will help your enterprise achieve cost and efficiency advantages from virtual desktops.
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trendmicro, endpoint security, virtual desktop infrastructure, vdi
    
TrendMicro
Published By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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service, customer service, customer support, remote support, online helpdesk, online support, help desk, itil, bomgar
    
Bomgar
Published By: WebEx Communications     Published Date: Dec 14, 2007
The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
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remote support, contact management, customer, customer service, customer support, online support, online help desk, help desk, crm, webex
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
As support centers have deployed this new generation of remote support solutions, they have developed a series of best practices for maximizing their benefits. Based on market research performed from 2004 to 2007, this white paper summarizes these best practices, illustrates the benefits, and suggests considerations for selecting the remote access solution that will be most effective for your support organization.
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remote access, remote support, customer service, help desk, productivity, customer satisfaction, webex
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Enterprises around the world are discovering new ways to optimize business processes using on-demand web services. These businesses use WebEx online collaboration applications to reach, educate, and support a growing number of employees and customers. Companies can now collaborate anywhere, any time, without boundaries.
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online meetings, web conference, online collaboration, elearning, online classroom, web training, webinar, online demos, online presentations, interactive selling, desktop support, remote support, helpdesk, webex, it management
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
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customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs, cost control, webex, productivity, customer service, customer satisfaction
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction, customer service, online support, webex
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
The purpose of this document is to provide information on the data security features and functions available with WebEx Support Center Remote Support and inherent to the underlying WebEx communication infrastructure known as the WebEx MediaTone™ Network.
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online meetings, web conference, online collaboration, elearning, online classroom, web training, webinar, online demos, online presentations, interactive selling, desktop support, remote support, helpdesk, webex, knowledge management
    
WebEx Communications
Published By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
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numara, help desk management, track it, asset management, asset discovery, tickets, requests, dashboards, license compliance, change management, processes, sla, service level agreement, best practices, knowledge management
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard, it service delivery, cost cutting, change management, change request
    
Numara Software
Published By: Salesforce.com     Published Date: Oct 22, 2009
How a CRM project is planned, implemented, and promoted is crucial when it comes to adoption. In this whitepaper you'll learn how to avoid some common pitfalls that often hinder adoption, such as lack of executive endorsement, IT constraints, structural inflexibility and more. Prepare for the pitfalls before implementation and your return on CRM investment will soar.
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salesforce, crm, project management, roi, sales, sales tools, help desk
    
Salesforce.com
Published By: Arcserve     Published Date: Feb 26, 2015
In typical organizations, most data resides outside the data center, so it is important that the protection of desktop and laptop computers is given the same priority as file servers and application servers. Have you deployed the right data protection strategy for endpoints? We’re here to help! Arcserve UDP offers a FREE Workstation edition product that specifically focuses on backing up data on endpoints. Not only can desktops and laptops be protected for FREE with award-winning technology that minimizes bandwidth and storage requirements, but they can participate in the global deduplication schema offered by UDP (for 30 days), and have their data protected in public and private clouds, and more! This is too good to pass up! Get your FREE Arcserve UDP Workstation edition now.
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arcserve, unified data protection, software download, bandwidth, deduplication, it management, knowledge management
    
Arcserve
Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Don’t let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
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samanage, service desk, asset management, itsm, it service management, itsm, itsm solutions, itsm tools, itam tools, itam solutions, it ticket management system, it workflow, it help desk, cloud-based solutions, saas solutions, it service desk, asset management, it service portfolio, it service catalog, itil software
    
Samanage
Published By: Citrix Online     Published Date: Aug 09, 2010
This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
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citrix, gotoassist, remote support, help desk, configuration, service delivery, return on investment, roi, mobile worker, performance measure
    
Citrix Online
Published By: Citrix Online     Published Date: Aug 09, 2010
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
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citrix, business operations, workforce management, recovery, it operations, help desk, critical path, call centers, business security, workplace
    
Citrix Online
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