help desk

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Published By: Elementool Inc.     Published Date: Jan 28, 2008
A help desk is a very helpful customer service tool for businesses operating a website online. Doing business online creates a distance between the business and the customer. Customers are not dealing with a person face-to-face anymore. This makes being quick to respond to customer issues very important and that is where a help desk comes in.
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customer service, help desk, helpdesk, customer satisfaction, online help, customer support, support desk, elementool
    
Elementool Inc.
Published By: BMC Software     Published Date: Jan 31, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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it service management, service desk, help desk, saas help desk, cloud help desk, bmc, networking, it management, knowledge management, business technology
    
BMC Software
Published By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you canít manage what you canít measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. Thatís why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
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social media, metrics, it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce
    
Salesforce.com
Published By: Salesforce.com     Published Date: Feb 12, 2014
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect ITís ability to meet an organizationís requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud? The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
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it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce
    
Salesforce.com
Published By: Salesforce.com     Published Date: Feb 12, 2014
The nature of todayís business climate means that now, more than ever, companies look for any business advantage that helps them stay ahead of the competition. Often, that means companies take such steps as creating innovative products, increasing and maintain customer loyalty, and implementing cost-control measures to realize distinct advantages. Leading industry analysts point to two areas internally where companies can achieve the best possible advantages, by focusing on a companyís workers and work processes.
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it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce
    
Salesforce.com
Published By: En Pointe Global Services     Published Date: Jan 25, 2010
So how do you make sure you will gain the benefits of outsourcing and avoid the pitfalls? We have done the research and drawn from our own experience to bring you.
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en pointe global services, outsourcing, help desk, it service delivery, single point of contact, spoc, roi
    
En Pointe Global Services
Published By: NexGen     Published Date: Feb 09, 2015
Has your organization been dealing with storage latency and performance issues? With a population of nearly 10 million people, Los Angeles County is the most populous county in the United States. It's no surprise that with 1.5 million people taking public transportation every day to help ease some of LA County's infamous traffic, making sure passengers get where they're going is a monumental task. At the heart of it all is the organization's IT department. The LA Metro infrastructure consists of 600 servers, 500 of which are virtualized. When the city's IT team began receiving user complaints and experiencing performance issues with their Virtual Desktop Infrastructure (VDI) environment, they began looking for alternatives. Download the case study now and learn how replacing the city's existing storage solution helped solve a wide range of technical problems and eliminated unnecessary latency, ensuring all 1.5 million passengers got where they needed to be.
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nexgen, flash, la metro, vdi, vmware, vdi, it management
    
NexGen
Published By: LANDesk     Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
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avocent, service desk, help desk, landesk, benchmarking, desk managers, technical desks
    
LANDesk
Published By: Citrix Online     Published Date: Jun 09, 2010
This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
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citrix online, help desk, disaster recovery, business continuity, service desk
    
Citrix Online
Published By: ScriptLogic     Published Date: Aug 30, 2010
Small to medium businesses experiencing network downtime can cost as much 3% of annual revenues. It is critical that you have a help desk solution that can help efficiently track, identify and resolve issues as quickly as possible. Help Desk Authorityģ provides best-of-breed ticket workflows, dashboards and reporting with advanced automation and self-service functions to enable IT to focus on more important issues.
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scriptlogic, help desk authority, lifecycle, optimization, remote support, data tracking
    
ScriptLogic
Published By: ScriptLogic     Published Date: Mar 30, 2012
Desktop Authority helps you achieve secure, protected and centrally managed desktops when migrating to Windows 7.
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scriptlogic, desktop management, desktop authority, windows, software asset management, software license, tracking, automation, system center configuration manager, sccm, virtual application, networking
    
ScriptLogic
Published By: ScriptLogic     Published Date: Mar 30, 2012
Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues as quickly as possible. Try It For Free Today!
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scriptlogic, desktop management, desktop authority, windows, software asset management, software license, tracking, automation, system center configuration manager, sccm, virtual application, networking
    
ScriptLogic
Published By: ScriptLogic     Published Date: Mar 30, 2012
Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues as quickly as possible.
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scriptlogic, desktop management, desktop authority, windows, software asset management, software license, tracking, automation, system center configuration manager, sccm, virtual application, it management, data management
    
ScriptLogic
Published By: ScriptLogic     Published Date: Mar 30, 2012
Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues quickly.
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help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized, data, secure, database, scriptlogic, desktop management, desktop authority, windows, software asset management, software license, tracking, automation, system center configuration manager
    
ScriptLogic
Published By: LogMeIn     Published Date: Jul 13, 2012
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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helpdesk, mobility, remote workforce, corporate firewall, legacy support tools, cost-saving, it management, business technology
    
LogMeIn
Published By: LogMeIn     Published Date: Jul 13, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
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helpdesk, customer support, customer service, it support, it organizations, itsm software, service desk industry, remote suppor, human support, business technology
    
LogMeIn
Published By: Intel     Published Date: Aug 10, 2012
Learn how Intel Core vPro with SCS8.0 can help make Setup easy with an array of features from scanning to applying patches right from IT desk.
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it management, remote diagnoses, reimaging, pcs, intel, enterprise security, save time, save money, cloud computing, virtualization, data management, business technology
    
Intel
Published By: CDW     Published Date: Mar 27, 2015
Mobile devices are ubiquitous. The wide variety of functions they provide on the go ó everything from making phone calls to checking email to literally millions of applications ó has created widespread demand around the globe for this technology. With the right tools, an organization can extend the workplace far beyond its own physical walls. And employees can be active at any time within the 24-hour cycle; whenever inspiration strikes, a smartphone or tablet can quickly harness their productivity.
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mobile, help desk, phone call, productivity, smartphone, tablet, email, applications
    
CDW
Published By: Box     Published Date: Jan 16, 2015
Has your organization been dealing with storage latency and performance issues? With a population of nearly 10 million people, Los Angeles County is the most populous county in the United States. It's no surprise that with 1.5 million people taking public transportation every day to help ease some of LA County's infamous traffic, making sure passengers get where they're going is a monumental task. At the heart of it all is the organization's IT department. The LA Metro infrastructure consists of 600 servers, 500 of which are virtualized. When the city's IT team began receiving user complaints and experiencing performance issues with their Virtual Desktop Infrastructure (VDI) environment, they began looking for alternatives. Download the case study now and learn how replacing the city's existing storage solution helped solve a wide range of technical problems and eliminated unnecessary latency, ensuring all 1.5 million passengers got where they needed to be.
Tags : 
nexgen, flash, la metro, vdi, vmware, vdi, software development
    
Box
Published By: Mimecast     Published Date: Dec 20, 2018
Your corporate email is a vital repository of critical business information. In the age of the cloud and mobility, empowering users accessing that information quickly and efficiently canít be an afterthought. You may think you can get by with your old email archive, but your organization and your employees will suffer without the latest technology. Learn more in this TechTarget whitepaper Email Archiving: Itís Time for an Update. Download now to get the facts about: How archaic email archives slow down productivity and increase IT help desk burdens Why return-on-investment for old archiving solutions hurt your bottom line Ways poor e-discovery capabilities leave you vulnerable in legal challenges
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Mimecast
Published By: 8x8 Inc.     Published Date: Feb 24, 2017
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. ďWe had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.Ē Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, ďWhat stood out about 8x8 was that everything was managed under one roof.Ē Mobi has been able to achieve this with 8x8ís integrated Virtual Office and Virtual Contact Center solutions.
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8x8, mobi, webinar, contact center, customer interaction
    
8x8 Inc.
Published By: Dell Software     Published Date: Jul 18, 2012
Processes for a successful help desk
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technology, basic help desk, help desk, practices, user, business technology
    
Dell Software
Published By: Dell Software     Published Date: Sep 26, 2012
Manage a successful help desk!
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help desk, information technology, end user, tracking issues, business technology
    
Dell Software
Published By: WebEx     Published Date: Apr 02, 2009
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
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webex, virtual support networks, virtual support network, vsn technology, standard remote management, it server management, local area network, lan, firewall, virtual private network, vpn, security, support costs, isdn, wifi, slas, tco, it management
    
WebEx
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