improve business process

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Published By: Fujitsu     Published Date: Jun 16, 2017
In the long run, digitalisation will lead to an intelligent, human-centric society, allowing us to improve our business processes and our private lives as well.
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sddc, hardware, software, data centre, digitalisation, software development, data center
    
Fujitsu
Published By: Genesys     Published Date: Jun 11, 2018
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience. Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers. Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including: • 50% reduction in processing of duplicate messages across channels • Over 20% increase in First Contact Resolution • 15% increase in CSAT
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omnichannel contact center, customer experience, csat, first contact resolution
    
Genesys
Published By: GoToMeeting     Published Date: Oct 08, 2013
The use of too many communication channels can actually hinder collaboration. That's why many organizations are now moving toward a single interface for all business communications. Enterprises realize they must improve the communication and collaboration experience but are still figuring out how social media integrates within corporate culture and business process. This Yankee Group white paper explores how built-for-business social workspaces enable employees to more effectively work together and move projects to completion faster.
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social, marketing, citrix podio, social media, pim bilderbeek, brian partridge, yankee group, connectivity
    
GoToMeeting
Published By: Host Analytics     Published Date: Aug 01, 2017
Summary Strategic corporate performance management solutions support the office of finance's efforts to manage organizational performance and strategy. Application leaders should use this Magic Quadrant to identify vendors that are a good match for their business needs. Strategic Planning Assumptions By 2020, at least 75% of organizations will seek to improve the accuracy and actionability of financial planning and analysis by using operational data from multiple business domains. By 2020, at least 25% of organizations will achieve more collaborative, continuous and consistent financial planning and performance management by closely linking key operational and financial planning processes.
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Host Analytics
Published By: IBM     Published Date: Nov 06, 2006
Download this paper to learn why IBM believes that the real business value of IPC voice systems is reflected in improved employee productivity, enhanced business processes, and the ability to deliver more responsive services and offerings.
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voip, converge, productivity, convergence, communications convergence, voice over ip, ip telephony, ip faxing
    
IBM
Published By: IBM     Published Date: Jun 11, 2008
IBM Rational Testing Solutions for SOA help software delivery and QA teams to improve the quality of SOA solutions, by automating the creation, execution and analysis of functional, regression and performance tests of non-GUI business processes and services. In this webcast, we will demonstrate the benefits of IBM Rational Testing Solutions for SOA.
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ibm, ebf, ibm ebf, soa, quality assurance, quality control, business process automation
    
IBM
Published By: IBM     Published Date: Jun 17, 2008
Portals are becoming integral enablers of business and IT innovation for many organizations. From first-generation content aggregation portals to more sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline business processes, enable new Web-based product and service delivery models, and provide IT with a powerful platform for new and composite application development.
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ibm, corporate portal, portal, portals, idc, business process automation, tco, productivity
    
IBM
Published By: IBM     Published Date: Nov 11, 2008
IBM commissioned Forrester Consulting to survey 300 business and IT leaders from US and UK to determine the level of common understanding and alignment between business and IT groups on key issues related to impact of their existing processes on operational efficiency and business innovation and how BPM and SOA could improve the overall value their business processes deliver.
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ibm, ebf, bpm, soa, data management
    
IBM
Published By: IBM     Published Date: Sep 30, 2013
A transformation is taking place in how people interact and how relationships form and develop and this is changing the way we socialise, the way we work and the way we engage with our customers. The new normal is that customers are leading the conversations that define your brand, competitors are crowd-sourcing ideas to bring new offerings to market and employees are using social media in all facets of their lives, including work. This shift in technology and human behaviour presents an opportunity for organisations to improve everything from reinventing customer relationships to how work gets done. A Social Business embraces networks of people to create business value and activates networks of people that apply relevant content and expertise to improve and accelerate core and ad hoc processes, delivering unprecedented return for the time invested.
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ibm, ibm global business services, social media, social business, networking, business technology
    
IBM
Published By: IBM     Published Date: Nov 08, 2013
Because all processes should be aligned to customer metrics, process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial, inventory and other processes that are essential to achieving operational excellence.
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ibm, embedding business analytics, organizational processes, business analytics, building smarter processes, insight and alignment, consistent information, accurate information
    
IBM
Published By: IBM     Published Date: Jan 09, 2014
To operate effectively in different markets, Finnish manufacturer Meka Pro needed to be able to adjust its pricing and manufacturing strategies to each locality, but had no insight into their own data. Read this case study to learn how Meka Pro used IBM® Cognos® software modules to make faster, better business decisions and improve profitability.
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ibm, meka pro, analytics, improve profitability, manufacturing projects, business strategy, competition support, manufacturing strategies
    
IBM
Published By: IBM     Published Date: May 28, 2014
Read the whitepaper to find out how one client improved business value of their data by implementing InfoSphere Optim processes and technologies.
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ibm, data lifecycle management, infosphere optim, integrating big data, governing big data, integration, best practices, big data
    
IBM
Published By: IBM     Published Date: Jul 07, 2014
A transformation is taking place in how people interact and how relationships form and develop and this is changing the way we socialise, the way we work and the way we engage with our customers. The new normal is that customers are leading the conversations that define your brand, competitors are crowd-sourcing ideas to bring new offerings to market and employees are using social media in all facets of their lives, including work. This shift in technology and human behaviour presents an opportunity for organisations to improve everything from reinventing customer relationships to how work gets done. A Social Business embraces networks of people to create business value and activates networks of people that apply relevant content and expertise to improve and accelerate core and ad hoc processes, delivering unprecedented return for the time invested.
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ibm, social business, smarter workforce, social media, interact, technology, customer relationships, business technology
    
IBM
Published By: IBM     Published Date: Jul 30, 2014
With the intelligent Business Platform (iBP) in the cloud from IBM, you can transform your enterprise to exploit the potential of cloud-based business transactions, improve the quality of your business processes and help realize significant cost savings.
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ibm, business process management, bpm, cloud, cloud based business transactions, bpm strategy, infrastructure, business platform
    
IBM
Published By: IBM     Published Date: Oct 16, 2014
Because all processes should be aligned to customer metrics,process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial,inventory and other processes that are essential to achieving operational excellence.
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business analytics, organizational processes, customer metrics, process improvement, operational excellence
    
IBM
Published By: IBM     Published Date: Feb 04, 2015
With IBM Business Process Manager on Cloud, you can initiate business process improvement more quickly with a ready-to-use, cloud-based environment and provide greater visibility and management of business processes.
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business processes, ibm bpm, cloud-based environment, business agility, change management, it management, knowledge management, data management
    
IBM
Published By: IBM     Published Date: Oct 26, 2016
Predictive analytics transforms organizations. Watch this video to see how predictive analytics can improve outcomes in four strategic areas critical to the success of your business: - Customer satisfaction and retention - More effective HR processes - Fraud and threat detection and prevention - Revenue growth and profitability
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ibm, analytics, predictive analytics, business technology
    
IBM
Published By: IBM     Published Date: Jul 05, 2018
Scalable data platforms such as Apache Hadoop offer unparalleled cost benefits and analytical opportunities. IBM helps fully leverage the scale and promise of Hadoop, enabling better results for critical projects and key analytics initiatives. The end-to- end information capabilities of IBM® Information Server let you better understand data and cleanse, monitor, transform and deliver it. IBM also helps bridge the gap between business and IT with improved collaboration. By using Information Server “flexible integration” capabilities, the information that drives business and strategic initiatives—from big data and point-of- impact analytics to master data management and data warehousing—is trusted, consistent and governed in real time. Since its inception, Information Server has been a massively parallel processing (MPP) platform able to support everything from small to very large data volumes to meet your requirements, regardless of complexity. Information Server can uniquely support th
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IBM
Published By: IBM ILOG.     Published Date: Jul 14, 2009
Financial services managers must revisit the quality of their risk management capabilities while reducing cost through more efficient operations. Often, unique leverage can be found with improved business process management, policies and exception-based decisions.  Hear three industry experts discuss how banks are using BRMS to meet the demand for speed, control, and profits.
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ibm, financial, quality, risk, management, cost, reduce costs, effiency
    
IBM ILOG.
Published By: IBM ILOG.     Published Date: Jul 14, 2009
Financial services managers must revisit the quality of their risk management capabilities while reducing cost through more efficient operations. Often, unique leverage can be found with improved business process management, policies and exception-based decisions.  Hear three industry experts discuss how banks are using BRMS to meet the demand for speed, control, and profits.
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ibm, health, healthcare, customer, service, private, epxperience, insurance
    
IBM ILOG.
Published By: Intacct Corporation     Published Date: Jan 02, 2014
In this guide, written by and designed for CFOs and finance executives, you'll learn about specific actions that leading companies are taking to improve their performance by: • Gaining control over deferred revenue and revenue recognition. • Streamlining order management and the quote-to-cash process. • Maximizing recurring revenue and automating billing and renewals. • Improving cash and collections while decreasing churn. • Speeding consolidation, reporting, and analysis across multiple business entities and currencies. • Streamlining processes across your organization and reduce IT costs. Please download the whitepaper to learn more.
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cfo, improved performance, streamlining, streamlining processes, cost reduction, decreasing churn, it cost reduction, it management
    
Intacct Corporation
Published By: Intacct Corporation     Published Date: Oct 02, 2015
Like it or not, the accounting function is in the news distribution business. The demand for financial performance information is high and the pressure for more timely information is even higher. A fast close improves the timeliness of information, aids decision making and is a value-enhancing proposition for the business. To continue adding value, the CFO and controller must find ways to speed up their financial close processes and report financial results before they become old news. Download this white paper and learn the "7 Steps to a Faster, Better Close" including how to: • Identify the hidden traps and pitfalls bogging down your accounting processes • Drive process improvement and collaboration within your organization • Gain visibility and timely access to critical financial and operational information through application integration • Utilize modern accounting technology to accelerate your close with automation
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Intacct Corporation
Published By: Lombardi Software     Published Date: Dec 07, 2006
For those individuals or organizations that are being asked to investigate process improvement, Business Process Management (BPM) is a term that frequently associated with the process improvement. This paper defines BPM and explains how it can be applied to help companies achieve process improvement goals.
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bpm, business process management, process improvement, productivity, business management, work smarter, lombardi, lombardi software
    
Lombardi Software
Published By: Microsoft     Published Date: May 04, 2017
Business Processes within the enterprise are becoming more and more driven by software systems. Booking flights for a trip or transferring money in a bank account, it’s usually software that makes it happen. Successful software development projects lead to valuable software that improves business processes within an enterprise. These software-based business processes can increase profitability and drive competitive advantage.
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Microsoft
Published By: Microsoft Office SharePoint Server     Published Date: Nov 07, 2008
Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers. But information on that system wasn’t easy to find. Microsoft® Office SharePoint® Server 2007 offers the organization easy access to information—and it enhances productivity and supports increased security for confidential information. Read more about the benefits.
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microsoft office, sharepoint server, hp proliant, it management
    
Microsoft Office SharePoint Server
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