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Published By: Sage     Published Date: Jan 04, 2019
Do you know your people as well as you know your customers? Your people’s expectations and the way they work is changing. Employees are more diverse, mobile and technologically-savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything, from attracting and keeping the best talent, to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions. Discover in this guide how to improve visibility of your workforce with data-driven and actionable insights. Ultimately, it will help you know your people
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Sage
Published By: Emarsys     Published Date: Dec 20, 2018
As a modern marketer, you’re always looking for ways to improve your efficiency at work, especially in the form of software that makes some part of your job easier. You’ve likely heard a lot lately about AI in marketing and how it promises to do just that – and more, of course. In fact, it’s pretty hard to avoid the topic of AI and all the ways it is destined to change marketing as we know it. You may already know that companies who have adopted AI boast about the results: increased conversions, engagement, and a host of other metrics. With such decisive evidence, everybody must be aware of AI and clearly sees its business potential, right? Then you go to your Chief Marketing Officer to strike up an informal conversation where you can strategically recommend the technology, and it starts off great — your CMO is well aware of AI and what it could do for the business. You’re thinking, “What luck! I might not have to put up much of an argument.” Then your CMO says, “But you’re not a data
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Emarsys
Published By: Zendesk     Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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Zendesk
Published By: Dell EMC Storage     Published Date: Dec 18, 2018
La transformación de la TI es un concepto que ahora resulta aún más atractivo para las empresas que hace 12 meses. Parece ser similar a otro término actual: “transformación digital”. Pero, en realidad, una transformación digital eficaz no ocurre sin la transformación de la TI. Una empresa que se somete a la transformación de su infraestructura de TI ya no tiene que depender de tecnologías existentes rígidas, manuales y basadas en sistemas aislados. Observa un aumento en la velocidad operacional, la eficiencia, la escala y la rentabilidad de la TI, ya que se automatizan las tareas, se optimizan los procesos y se liberan los recursos. Esas mejoras en el nivel de la TI impulsan una transformación digital de mayor escala, lo que permite que la empresa prospere en la economía digital actual. Puede superar a la competencia en innovación, mentalidad y avances, lo que en última instancia le permitirá convertirse en una empresa innovadora en lugar de sufrir interrupciones. Obtenga más informaci
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Dell EMC Storage
Published By: Workday Spain     Published Date: Sep 20, 2018
Aunque muchas empresas todavía no saben exactamente qué significa para ellas la transformación digital, no cabe duda de que los CIO tienen una oportunidad perfecta para liderar la innovación en sus organizaciones. En este informe se analiza la transformación digital con la lupa del CIO para definir lo que significa y explorar los pasos para lograrla. Lea el informe para acceder a insights de CIO en activo y con otros que ya no desempeñan este puesto, académicos, expertos del sector y otras personas que han sido testigos de la transformación digital y saben cuáles son los ingredientes que componen la receta del éxito.
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Workday Spain
Published By: Workday Spain     Published Date: Sep 20, 2018
En un nuevo estudio global, CIO.com y Workday realizaron una encuesta destinada a conocer mejor la migración fluida de las organizaciones a cloud. Las conclusiones, basadas en los resultados de la encuesta distribuida a 450 ejecutivos de TI y en 10 entrevistas individuales en 17 países, se han publicado en un nuevo informe. Lea este informe para obtener una nueva perspectiva global sobre las diferencias entre Europa y otras regiones en temas como los siguientes: • Los motivos de las organizaciones para trasladarse a cloud • El proceso de toma de decisiones y las partes implicadas • Mejores prácticas de implementación y lecciones aprendidas en el proceso • Beneficios de la migración a cloud
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Workday Spain
Published By: Workday Spain     Published Date: Sep 20, 2018
Hoy en día, la mayoría de las organizaciones carecen de acceso a herramientas de analytics y datos de toda la empresa que puedan utilizar de forma global. Y eso es un problema. Para tomar decisiones empresariales inteligentes y en el momento preciso, su organización debe poder acceder a los datos reales importantes, y debe poder hacerlo rápidamente. Lea el informe de CIO.com para descubrir: • La importancia de tener una fuente única y fiable de información para toda la empresa. • Cómo los sistemas cloud proporcionan datos en lo que puede confiar. • Por qué necesita datos procesables en tiempo real para mejorar la toma de decisiones.
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Workday Spain
Published By: NTT Data APAC     Published Date: Jan 16, 2019
NTT Data services has over 600+ BI experts and over 250+ implementations in India, receiving high accolades from Gartner and AMR research. NTT Data Services offers Industry focused offerings and pre-configured models. Some of our offerings include: - Guided Analytics Strategy - Proven Framework & Methodology for ‘C’ level executives - Solution lab for Co-Innovation and Proof of Concepts - Advisory Services - BI Transformations, Big Data Strategy, Information Governance, Health Checks - Proprietary Tools & Accelerators – System Optimization, Architect to Archive, User Adoption - Flexible Delivery - Rapid Development Factory, Shared Services Find more details in this deck.
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NTT Data APAC
Published By: Google     Published Date: Dec 03, 2018
The Internet of Things is growing fast: By 2025, IoT devices will transmit an estimated 90 zettabytes of data to their intended targets, according to IDC. Armed with information, businesses can revolutionise everything from fraud detection to customer service. But first, they need an architecture that supports real-time analytics so they can gain actionable insights from their IoT data. Read the complete report sponsored by Google Cloud, and learn how to mitigate key IoT-related challenges.
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Google
Published By: Workday APAC     Published Date: Dec 11, 2018
Digitalization is impacting every aspect of our lives and changing the nature of jobs. This IDC Inforgraphic looks at Asia/Pacific employees' attitudes and readiness for the digital economy in their perception towards the digitalization of jobs, how they are preparing themselves, and the challenges they face in becoming a "digitally-enabled" workforce.
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Workday APAC
Published By: Intel     Published Date: Dec 13, 2018
In today’s world, advanced vision technologies is shaping the next era of Internet of Things. However, gathering streaming video data is insufficient. It needs to be timely and accessible in near-real time, analyzed, indexed, classified and searchable to inform strategy—while remaining cost-effective. Smart cities and manufacturing are prime examples where complexities and opportunities have been enabled by vision, IoT and AI solutions through automatic meter reading (AMR), image classification and segmentation, automated optical inspection (AOI), defect classification, traffic management solution—just to name a few. Together, ADLINK, Touch Cloud, and Intel provide a turnkey AI engine to assist in data analytics, detection, classification, and prediction for a wide range of use cases across a broad spectrum of sectors. Learn more about how the Touch Cloud AI brings cost savings, operational efficiency and a more reliable, actionable intelligence at the edge with transformative insi
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Intel
Published By: Workday     Published Date: Mar 02, 2018
Providing all employees with easy, timely access to information is critical in today’s business landscape. Discover how a cloud-based system gives you a single source of truth, across the entire business, so you get data that’s trustworthy, actionable, and available in real time.
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cloud-based system, data analytics, real time
    
Workday
Published By: Spredfast     Published Date: Aug 24, 2018
Social listening can sometimes feel like swimming blind. But it actually is easier than it seems. Follow our research team as they explore social listening reports to determine the gap between what finserv audiences are looking for versus what finserv companies are providing.
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social video, video marketing, video content, video content marketing, social media video, online video marketing, video marketing strategy, social media video marketing, social video marketing, video marketing services, best marketing videos, video social media, animated marketing videos, youtube video marketing, video for business marketing, digital marketing video, video marketing agency, social media video sites, video social
    
Spredfast
Published By: Lucidchart     Published Date: Nov 28, 2018
Does it take forever for your sales team to close deals? There’s a potential roadblock you may have missed: your internal sales communication. Take a look around—new sales reps are overwhelmed with processes and messaging during onboarding, your sales reps don’t pass discovery information off to sales engineers or customer support, and you aren’t always sure where deals stand, which makes it rather difficult to predict pipeline. If the members of your org aren’t completely aligned, you can’t take a prospect across the finish line or keep the org running smoothly. Download this eBook to see how visuals can solve these communication breakdowns and align your sales organization to close bigger and faster.
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Lucidchart
Published By: Forcepoint     Published Date: Dec 27, 2018
Digital transformation has driven unprecedented connectivity throughout government agencies. Users want to work in dynamic applications that reside on premises, in the cloud or in a hybrid environment. They also expect to access data, including Controlled Unclassified Information (CUI), from anywhere - and from any type of device.
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Forcepoint
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
We are renegades and realists who blend strategy, technology and creativity to tackle every client challenge. We imagine the businesses that will shape tomorrow’s world and help our clients make them real. We uncover insights from data that others can’t see and deliver progressive ideas through the use of IBM Design Thinking. We ground every strategy with a focus on delivering the ultimate experience – for customers, for employees, for shareholders. Everything we do drives measurable impact at scale. For more information, visit ibm.com/ibmix
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Group M_IBM Q119
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
Car-sharing, ride-sharing and ride-hailing aren’t new. Uber and other personal mobility services have redefined how people move from place to place. And now these services are beginning to redefine traditional car ownership itself. As people move from one vehicle to another, their personal information and preferences need to follow them, so the car they use feels like their own. Blockchain is defined as a shared, immutable ledger, and it can address many of the challenges that new types of personal mobility present.
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Group M_IBM Q119
Published By: Group M_IBM Q119     Published Date: Jan 08, 2019
The discipline of data quality assurance ensures that data is "fit for purpose" in the context of existing business operations, analytics and emerging digital business scenarios. It covers much more than just technology. It includes program management, roles, organizational structures, use cases and processes (such as those for monitoring, reporting and remediating data quality issues). It is also linked to broader initiatives in the field of enterprise information management (EIM), including information governance and master data management (MDM)
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Group M_IBM Q119
Published By: Group M_IBM Q119     Published Date: Jan 10, 2019
It is breathing life into our existing energy resources and creating new opportunities. Better use of data has visible, tangible and immediate results. It is helping energy companies become safer, more reliable and more efficient. This is good for both our wallets and our planet. For more information visit: www.ibm.com/energy or watch our webinar here
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Group M_IBM Q119
Published By: CyberSource     Published Date: Oct 19, 2018
Did you know that hackers aren’t just interested in large enterprise businesses? Or that you can operate your business without raw payment data? Learn the truth about the five most common payment security myths today in this informative e-book.
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CyberSource
Published By: Epicor     Published Date: Jan 09, 2019
The plan is to move what you currently have onto a platform that gives you new capabilities to better support your transformation goals. Aberdeen Group has found that those who stay up to date with their ERP are, for example, almost three times as likely to have mobile ERP functionality, twice as likely to have integrated ERP and eCommerce, and five times more likely to have social business capabilities.1 Is it time for you to take the next step on your journey by moving to the Epicor ERP system? Consider these questions: XX How much time and money could your business save by eliminating inefficient processes, increasing worker productivity, and improving customer service? XX What goals can you achieve when your core software is integrated with Industry 4 .0 technologies to support the factory of the future? XX What would your business look like if you had real-time information to make informed business decisions that drive growth and profitability?
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Epicor
Published By: Great Bay Software     Published Date: Jan 09, 2019
IoT adoption is expected to generate a 21% increase in corporate profits by 2022. This business value comes from the ability to automate processes and collect and analyze massive amounts of data—so organizations can make better informed decisions and deliver powerful customer experiences. But how are organizations really putting IoT to work for their business? And how can IoT risks be mitigated so these rewards can truly be achieved? This e-book explores the potential of IoT in the enterprise, which industries are leading the way and how to secure your connected things. It also provides: • 7 best practices for data privacy and security policies • 7 items to consider for device security • 6 key considerations for network connection security
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Great Bay Software
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