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Published By: New Relic     Published Date: Apr 07, 2015
At Zendesk, they see using New Relic and Rackspace® solutions as a winning combination. New Relic allows them to understand the performance characteristics of their application, to monitor performance and quickly drill down to find and resolve issues. Additionally, New Relic shows Zendesk how their application interacts with the Rackspace infrastructure underpinnings so they can achieve the most effective and efficient use of their hosting environment. Together the Rackspace hosting environment and the New Relic application performance tool creates a foundation for SaaS application success. In turn, this frees up the Zendesk team to work on application features.
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New Relic
Published By: Adobe     Published Date: Jun 01, 2016
This report explores the evolution of the key features of course apps mobility, interactivity, engaging design, and integrated analytics — and showcase how course apps are sparking new thinking in higher education about the next iteration of digital learning resources.
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education, mobility, mobile applications, apps, course apps, mobile applications, interactivity, apps for education, digital learning, online learning
    
Adobe
Published By: Optimizely     Published Date: Apr 06, 2018
We live in the age of the consumer. Across touchpoints, customer expectations for digital interactions and brand experiences are evolving. Today, it is critical for organizations to deliver high-performing, personalized encounters across the customer journey. To drive innovation and stay competitive, organizations need to reorient towards the customer—which means being able to understand their needs, adapt to their expectations, and quickly make improvements. But pinpointing where to make iterations across your tactics and digital entities like websites and landing pages can be a difficult task—especially in today’s multi-touch environment.
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Optimizely
Published By: Optimizely     Published Date: Apr 06, 2018
Welcome to the conversion best practices toolkit from Optimizely! You’re already one step closer to delivering meaningful digital experiences and turning prospects into customers. In an increasingly competitive landscape where customers demand more from their digital interactions with companies across a growing number of communication channels, customer acquisition can be a big challenge. In this toolkit, you’ll find a variety of resources aimed at helping you identify conversion optimization opportunities and acquire new customers with greater efficiency.
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Optimizely
Published By: Optimizely     Published Date: Apr 06, 2018
Optimizely helps companies better understand and serve their customers. Every touchpoint with a customer is an opportunity to win that customer’s heart, make them great, and make them better. By experimenting everywhere, businesses have a powerful strategy for reorienting towards their customer as the true north, striving to iterate quickly, make improvements, and deliver customer experiences that are delightful and fuel growth. Optimizely enables you to experiment everywhere—both across the organization and across every interaction you have with a customer. In a company that experiments everywhere, everyone from Marketing to Product Management, Design, Engineering, and the C-Suite can inform their decisions with experiments that engage customers for their reactions.
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Optimizely
Published By: Sage People     Published Date: Mar 06, 2018
HR processes are changing. And, with the global skills crisis, HR Directors are struggling to attract and retain the best talent. Their departments are in flux, and 77% of organisations report a perceived lack of strategic value from HR.* If you’re going to win the war for talent, your organisation will need to make a radical change. It must transform its HR and become a People Company, utilising people data and analytics to make decisions based on real evidence. This will improve the way you interact with current and future employees, providing great workforce experiences. The result will be a more committed and engaged workforce, and increased interest in joining your organisation. From a business perspective too, you’ll benefit through higher levels of productivity, efficiency and improved performance and engagement.
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Sage People
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Quocirca surveyed over 300 organisations across the UK, France, Germany, the Nordics, Benelux, Italy, Iberia and Israel on their attitudes to cloud-based services. The research revealed that cost is not the only thing driving the adoption of cloud services; improved efficiency and easier external interaction are also important. Another finding was that impediments to cloud adoption vary significantly by industry. A key finding was that “cloud enthusiasts” are more aware of, and likely to invest in, security technologies like identity and access management than “cloud avoiders”.
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ca technologies, quocirca, cloud, cloud based services, cloud security, cloud adoption, security technologies, access management, identity
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience, social media, mobile, applications, customer experience management, customer engagement
    
CA Technologies
Published By: AppDynamics     Published Date: Sep 20, 2017
Azure has been through many rounds of changes that have significantly affected the ways in which .NET and other developers interact with the platform. The shift in strategy has been rocky at times. In 2011, technology reviewers described Microsoft Azure as a confusing platform with a difficult to use web-based interface and incomprehensible documentation. Since then, the teams working on the platform have gradually improved it, resulting in a much more user-friendly platform that offers a well-organized array of services.
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mobile developers, microsoft azure, xamarin, it operations, developer market, container
    
AppDynamics
Published By: Schneider Electric     Published Date: Apr 23, 2019
Manufacturing presents one of the largest opportunities for seizing the value of IoT integration — and among the fastest to adopt IoT solutions. Manufacturers see IoT as an improvement to help manage the large number of assets involved in manufacturing and to reduce the time it takes to make products. Still, many wonder what value IoT can actually bring their business. This interactive eBook from IDC and Schneider Electric identifies the top reasons to invest in IoT, and how to ensure manufacturers get the most out of their investments.
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smart manufacturing, iot, digital
    
Schneider Electric
Published By: CA Mainframe     Published Date: Sep 12, 2008
Data Professionals are now being asked to perform higher-level tasks and interact with businesses as “data stewards”.  In this survey, you will learn the challenges as outlined by over 850 data professionals. Get this CA-sponsored survey of the International DB2 Users Group (IDUG) conducted by Unisphere Research. The closer link between corporate performance and database performance is increasing pressure on data professionals to provide higher-level services to enterprise business customers.
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database administrator, dba, database, data management, ca mainframe, mainframe
    
CA Mainframe
Published By: Blue Coat Systems UK     Published Date: Nov 03, 2011
This report examines the interactions of malware ecosystems, including user behavior and hosting sites and offers effective defensive strategies
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blue coat, wan optimization, secure web gateway, malware, defenses, security, attacks, threats, application performance monitoring
    
Blue Coat Systems UK
Published By: Genesys     Published Date: Oct 16, 2013
Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute. Explore and compare contact center solutions from today's top vendors and decide which solution is right for you. This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!
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contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools, mobile crm tools, gartner magic quadrant, technology, business technology
    
Genesys
Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm, business technology
    
Genesys
Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
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wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying, interaction analytics, magic quadrant, workforce optimization, genesys, networking, knowledge management, business technology
    
Genesys
Published By: Juniper Networks     Published Date: Jan 11, 2016
Wenn Sie wissen möchten, wie 7ticks von Interactive Data über ein Netzwerk mit äußerst niedriger Latenz Milliarden Datenpakte von Kunden verwalten, sollten Sie sich die Fallstudie lesen. Erfahren Sie, warum zuverlässige, skalierbare Netzwerke Hunderte Finanzdienstleister weltweit zufriedenstellen.
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Juniper Networks
Published By: Juniper Networks     Published Date: Jan 11, 2016
Lisez cet étude de cas pour découvrir comment Interactive Data's 7ticks gère les milliards de paquets de données de ses clients via un réseau à très faible latence. Découvrez comment l'évolutivité et la fiabilité du réseau permettent d'assurer la satisfaction de centaines de traders internationaux.
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Juniper Networks
Published By: Dyn     Published Date: Apr 27, 2016
Download this whitepaper and learn: - The six macro trends driving the need for application, network and Internet performance management solutions - Key insights you've been missing when it comes to your portfolio of online assets, and how they interact with the public Internet - How you can receive a true "end-to-end" view into Internet performance and ensure availability and implement advanced traffic steering capabilities to your existing infrastructure
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dyn, internet performance, internet performance management
    
Dyn
Published By: LifeLock     Published Date: Mar 02, 2015
Every interaction, every communication, every touch point creates a digital breadcrumb — a piece of data that can put people at greater risk of identity theft. This paper from Forrester Research compares various segments and demographics to understand which groups are at the greatest risk of identity theft.
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LifeLock
Published By: Dynatrace     Published Date: May 20, 2016
The 2016 Digital Experience Report provides a comparative performance assessment for the largest companies across six major industries — banking, brokerage, insurance, media, retail, and travel.
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dynatrace, devops, digital experience, customer experience, digital interactions, performance, software development, knowledge management
    
Dynatrace
Published By: Genesys     Published Date: Jul 27, 2016
Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions. The IDC MarketScape examines 12 key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer term strategies that impact their ability to service customers and gain market share going forward.
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Skillsoft     Published Date: Dec 13, 2016
Skillsoft has created an entirely new business skills portfolio based on in-depth research with end-users and eLearning enterprise buyers. The end result is a content pipeline of over one thousand, 3-5 minute micro-videos, packaged into over 240 new courses. Multi-dimensional and micro-sized, the new courses are flexible training and development solutions that target the need of diverse populations, at all stages of their career. The courses feature purposeful application of video treatments, including: • Well-acted, interactive scenarios • High-end animations • “TED-talk” style presentations • “How-to” videos • Whiteboard tutorials Watch a sample scenario-based course, Mobilizing Your Team to Take Action.
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business skills, training and development, knowledge management
    
Skillsoft
Published By: Progress     Published Date: Mar 06, 2017
Formerly, buyers were limited in the ways they could gather product information. But because of the web and social media, buyer behaviors have changed. Because buyer interactions can number in the thousands or millions, businesses must use automated tools to personalize the buyer’s online experience and drive them toward a purchase decision.
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data driven marketing, buyer behavior, buyer interactions, web content management, content management systems
    
Progress
Published By: Progress     Published Date: Oct 09, 2017
As the digital revolution continues to transform how businesses interact with their audiences, consumers are increasingly demanding new forms of empowerment. Companies must address these demands to craft a better customer experience, especially as more brands begin to engage their audiences through mobile channels.
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Progress
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