it service catalog

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Published By: ServiceNow     Published Date: Nov 05, 2012
Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business.
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servicenow, it management, it visibility, it value, service catalog, data management, business technology
    
ServiceNow
Published By: Cisco     Published Date: Jul 01, 2011
Read this white paper to learn how IT organizations can implement an effective Service Catalog that will enable them to reap the full benefits of self-service in virtualized and cloud computing environments.
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cisco, automization, service catalog, self-service, datacenter, virtualization, private cloud, infrastructure, newscale
    
Cisco
Published By: Cisco     Published Date: Jul 27, 2011
Read this white paper to learn how IT organizations can implement an effective Service Catalog that will enable them to reap the full benefits of self-service in virtualized and cloud computing environments.
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cisco, automization, service catalog, self-service, datacenter, virtualization, private cloud, infrastructure, newscale
    
Cisco
Published By: ServiceNow     Published Date: Nov 22, 2013
A modern ITAM solution allows organizations to consolidate legacy systems into one system of record and automate the asset lifecycle.
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servicenow, enterprise it, asset management, software asset management, itam, itsm, service management, software-as-a-service, service catalog, runbook automation, manual to automation, workflow engine, complex integration, vendors and models
    
ServiceNow
Published By: ServiceNow     Published Date: Nov 22, 2013
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.
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servicenow, enterprise it, cloud computing, cloud provisioning, customer-centric cloud, it operations and governance, virtual resources, service catalog, automate everything, it services, put it on the cloud
    
ServiceNow
Published By: ServiceNow     Published Date: Nov 22, 2013
An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
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servicenow, enterprise it, boost visibility, business value, service catalog, service management, infrastructure library, budget effectiveness, customer-focused services, business critical asset, customer requirements, service level management, it management
    
ServiceNow
Published By: Service Now     Published Date: Feb 15, 2017
L’application HR Service Automation de ServiceNow rationnalise la fourniture de services RH en offrant aux utilisateurs un catalogue en self-service incluant des processus automatiques préconfigurés.
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service automation, servicenow, hr service automation
    
Service Now
Published By: newScale     Published Date: Jan 30, 2008
Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
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service, service management, service catalog, newscale, itil, service catalog, service catalogue, itil service catalogue, it service catalogue, it management
    
newScale
Published By: newScale     Published Date: Jan 30, 2008
Many organizations implementing ITIL as part of their IT Service Management framework begin with the Configuration Management Database (CMDB). While a CMDB is a key piece of any successful ITIL implementation, there are several traps that are easily fallen into when implementing one.
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change management, cmdb, service catalogue, service catalog, service management, itil, newscale, itil, service catalog, service catalogue, itil service catalogue, it service catalogue, it management
    
newScale
Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service, customer satisfaction, newscale, request fulfillment, it management
    
newScale
Published By: newScale     Published Date: Jan 30, 2008
This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.
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service catalog, service management, newscale, customer service, itil, v.3, itil v3, itil v.3, itil, service catalog, service catalogue, itil service catalogue, it service catalogue, it management
    
newScale
Published By: newScale     Published Date: Feb 25, 2009
This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) white paper introduces the Service Catalog and Service Portfolio Management processes and discusses the selection criteria for Service Catalog and Service Portfolio software solutions.Learn more today!
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newscale, itil, cmdb, adoptability, scalability, service marketing, sla, it management
    
newScale
Published By: ServiceNow     Published Date: Mar 24, 2015
Decision makers at many organizations question the investments made in IT. This is often because they don’t fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. This often pressures CIOs to demonstrate the value of IT to the business. Learn how creating a great service catalog can help alleviate these pressures and why many consider it to be fundamental to any IT improvement initiative. An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
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it visibility, it service management, compliance, it infrastructure, business services, it visibility, it management
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: • Create a self-service portal where users can report issues, make requests, ask questions, and check request status • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more • Automate knowledge sharing for better service and less hunting for information
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity, consumer
    
ServiceNow
Published By: Frontrange     Published Date: Mar 13, 2013
Data is now accessed via physical and virtual desktops, laptops and mobile devices. IT organizations struggle to control and manage this widening pool of devices. View this Computerworld Survey to better understand the solutions to these challenges.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Recent new technology introductions are fundamentally changing the way we utilize and manage IT resources. This whitepaper shows how these new processes and automation solutions deliver the agility and extensibility to maintain performance and relia
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Many IT organizations are excited about the prospects of incorporating Cloud-based technologies into their present/future vision. Download this whitepaper and learn how you can leverage Cloud services for increased resiliency and efficiency.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Frontrange     Published Date: Mar 13, 2013
Managing IT services has rarely been as challenging as it is today. The solution is to adopting a standards-based strategy that automates IT service management. This white paper examines what’s holding IT back and offers a potential way forward.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: BMC Software     Published Date: Aug 18, 2014
"Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud-base
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it management, data management
    
BMC Software
Published By: Webroot UK     Published Date: Sep 25, 2013
Mobile applications are providing exciting new business opportunities for service providers and technology companies. Innovative firms are thriving by offering apps in app stores and app markets, by supporting apps with mobile services and infrastructure, and by managing apps through mobile device management (MDM) and mobile application management (MAM) products. Enterprises are providing mobile apps to their employees and customers through corporate app catalogs. But these business opportunities could be jeopardized by information security issues.
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webroot, app reputation, app, mobile app, mam, enterprise mobile apps, app markets, mobile viruses, networking
    
Webroot UK
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, networking, it management, knowledge management, business technology
    
BMC Software
Published By: CDW     Published Date: Apr 04, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology, data center
    
CDW
Published By: HP     Published Date: Oct 01, 2014
Enterprises look to private clouds for more than just virtual infrastructure provisioning. Private cloud vendors have started to bundle additional capabilities into their solutions, including pervasive VM management capabilities, design tools for complex application templates, and service catalogs. Over the next 12 months, more than half of enterprises will prioritize building internal private clouds. Today, the most common approach is through the purchase of commercial software to layer atop existing infrastructure resources. Regardless of the approach you choose, there’s no shortage of tools to support your efforts.
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wave, private, cloud, solutions, application, templates, catalogs, services, capabilities, complex, infrastructure, virtual, private, management, pervasive, tools, it management
    
HP
Published By: CDW - NetApp     Published Date: Apr 07, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology, it management, knowledge management, data management, business technology
    
CDW - NetApp
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