Published By: Broadsoft
Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
See your peers' biggest priorities, most important KPIs, and marketing spending for mobile devices and experiences.
WHY SHOULD THE TARGET AUDIENCE CARE?
Between September and October 2017, Adobe surveyed close to 500 marketers and IT professionals to explore current mobile trends and priorities, get a glimpse of where they're going with their mobile efforts, and learn what the most advanced organizations are doing to create the next wave of transformative mobile experiences. Read our findings and see how mature your mobile strategies are in comparison to your peers'.
Every day we use location apps on smartphone devices to get us where we need to go, and to find services and products we’re looking for.
However, smartphone location apps aren’t just helping individuals navigate their way around. Forward-thinking businesses are using these apps to help them get their messages straight to the right audience, at the right time, too.
It’s why the connected car and in-map location marketing is a growing area of opportunity—helping companies to meet KPIs whilst transforming the landscape of marketing at the same time.
This on-demand webinar with experts from HERE and eMarketer discusses how to improve location-based audience segmentation and build a more accurate consumer profiles, as well as how real-time location targeting enables hyper-targeted marketing campaigns.
Business management software can provide improvements in business functions all around. But, making a decision for implementing new software can be a big task. This paper gives key reasons software drives growth in construction and contracting firms.
Published By: Prophix
Published Date: Jun 03, 2016
Prophix and IMA hosted a webcast, titled “Overcoming Barriers to Implement CPM Methods”, featuring subject matter expert Gary Cokins, the CEO, at Analytics-Based Performance Management. The adoption rate of business analytics and corporate performance management (CPM) methods has been slowed by various barriers. Gary Cokins outlines the causes of this lag, as well as lessons learned about how to overcome obstacles, and obtain buy-in to manage and improve performance. He describes techniques such as strategy maps, balanced scorecards with key performance indicators (KPIs), channel and customer profitability reporting, and driver-based budgeting that can prevent failure when implementing CPM methods.
Published By: Socialbakers
Published Date: Jan 26, 2015
Social Media has evolved rapidly. Now it is the time to objectively evaluate how social media marketing contributes to your overall marketing strategy - where does social sit? What are your goals on social? - and the bottom line.
The best way to successfully communicate and advocate for your social media strategy is through data. The numbers don’t lie. You need to be able to show performance for the right KPIs and benchmark against your competition and industry.
Published By: UNIT4 CODA
Published Date: Jul 13, 2011
This paper will explore the common Retail KPIs used today across all sales channels, define the formula, discuss potential ways to improve them, and explain their use in the routine management processes of the business.
Markets constantly test organizations with shifting customer expectations and competitors seeking to provide better value at a lower cost. This tension is the catalyst that continually pushes organizations to search for ways to improve their services, improve the speed which they deliver value to their customers, enable employees to get more done with less administrative overhead, and most importantly, to constantly grow by generating more revenue. This is the basis of BPM, to be able to identify and capture processes in an organization to create repeatable, measureable and consistent execution of goals to drive their business forward.
Read Forrester's 70-criteria evaluation of eProcurement solutions, we found that Ariba and Basware led the pack because of their superior user experience and wider supplier enablement capability.
Account based sales (ABS) has generated a lot of buzz lately, but it’s more than just a passing trend. In fact, many enterprise sales teams have been doing account based sales for quite a while. Whether this is the first time you have encountered the idea of ABS or you have heard about it before, this e-book will equip you with the basics so you can decide whether ABS is right for your company, outline your own ABS strategy, and optimize for the best
results possible.
We’ll cover:
An explanation of account based sales
Key benefits of adopting an ABS strategy
How to get started and implement a successful ABS strategy
Best practices and KPIs to optimize and measure your strategy
Additional resources to help you plan and execute your strategy
Published By: Stratoscale
Published Date: Feb 01, 2019
This eBook offers a practical hands-on guide to “Day One” challenges of deploying, managing and monitoring PostgreSQL.
With the ongoing shift towards open-source database solutions, it’s no surprise that PostgreSQL is the fastest growing database. While it’s tempting to simply compare the licensing costs of proprietary systems against that of open source, it is both a misleading and incorrect approach when evaluating the potential for return on investment of a database technology migration.
An effective monitoring and logging strategy is critical for maintaining the reliability, availability, and performance of database environments.
The second section of this eBook provides a detailed analysis of all aspects of monitoring and logging PostgreSQL:
? Monitoring KPIs
? Metrics and stats
? Monitoring tools
? Passive monitoring versus active notifications
Published By: AppDynamics
Published Date: Sep 21, 2017
IDC’s research shows enterprises around the world are using multicloud strategies
to optimize the performance of modern and existing legacy applications running
on-premises, in public cloud services, and on legacy systems. In the early days of
enterprise cloud adoption, many organizations focused their cloud strategies on
enabling net-new cloud-native applications written to take advantage of dynamic cloud
infrastructure and pay-as-you-go consumption-based cost models. Early success with
these implementations is convincing more and more enterprises to expand their cloud
footprint and to migrate existing applications to cloud in order to enhance end-user
experiences, optimize cloud resource utilization and costs, and create a more flexible
and agile business environment.
Analytics is about so much more than defining high-level KPIs and building dashboards to amplify them. With a little creativity, you can create custom metrics designed to inform every member of an organization. With this knowledge of their effect on the business, everyone can optimize their impact on company-wide goals.
What you'll learn in this webinar:
• Why standard KPIs may not be getting you everything you need
• Who can benefit from these new metrics (everyone!)
• How to identify key metrics and roll them out to the entire organization
• Get examples of how other companies are creating custom analytics
Industry analysts expect North American sports industry revenue to grow at a compounded annual rate of 4.8% to reach $67.7 billion by 2017, with customer-generated data the most collected type of external data.1 IBM Fan Insight, a software as a service-based solution available in the IBM Softlayer Cloud, and offers sports teams the breakthrough customer intelligence they need to lead in their industry.
As the saying goes, what you can't measure, you can't manage. You may understand the importance of Key Performance Indicators (KPIs), but how do you measure them?
Published By: GoodData
Published Date: Sep 17, 2013
In most cases, starting a BI initiative that’s not clearly linked to specific KPIs or business goals or aimed at addressing a specific pain point is sowing the seeds of eventual project failure. This is why it’s crucial to have the processes and mechanisms in place to establish what the desired outcome would be and to start from there.
We all know the wisdom of monitoring familiar key performance indicators (KPIs). Turns, gross margin return on investment (GMROI), sales, inventory measures, and other metrics will tell you how your business is faring—and that’s pretty important if you want to keep your hardware store in business.
However, just staying in business isn’t enough in a rapidly evolving retail world, so achieving improved KPI results is essential.
In this Epicor eBook, you’ll learn about eight easy-to-use tools that go beyond traditional KPIs to quickly improve business results, including:
• Reviewing store-to-store sales
• Identifying your top 100 items
• Monitoring excess inventory
• Viewing items with cost change and no retail change
Learn more about these tools, and discover what else you can do to improve your KPI results by downloading this Epicor eBook. Download now and go beyond retail KPIs.
Published By: ThousandEyes
Published Date: Nov 17, 2016
Demand for benchmarking of monitoring KPIs and metrics is on the rise. While monitoring tools look to deliver more consistent and standardized means of comparison, approaches vary. I&O leaders must determine key criteria and considerations when identifying tools to meet this growing requirement. Download now to learn more!
Katherine McElroy, EVP at C3/Consulting shares her views on scaling internal processes to accommodate fast growth, robust reporting with KPIs for self-analysis, and the value of a project-based solution to improve firm efficiency and visibility.
It’s critical that Finance teams have accurate, relevant, and timely data to understand current run rates and to steer your company toward growth. “The Finance Boss Guide to Oracle E-Business Suite to Drive Exponential Financial Gains” will help you translate numbers into fiscal performance through better reporting, analytics and planning, such as:
How to create your own usable, sharable reports and web-based dashboards tracking financial performance and progress against company-wide KPIs
Avoiding over-investing in dated ERP tools
Industry analyst’s take on how to get better reporting and planning best practices and tools
How Finance leaders at Bibby Distribution used the ability to drill down into reports to get exactly the detail they needed to address immediate business issues
Get “The Consummate IT Pro’s Guide to Driving IT Innovation & Efficiency with Oracle EBS” and we’ll help you capitalize on the value of IT through better reporting, analytics, and planning directly through your ERP. Use these resources to get up to speed on:
Enabling end users to create their own usable, sharable reports and web-based dashboards tracking financial performance and progress against company-wide KPIs
Avoiding costly mistakes when upgrading your ERP system
Industry analyst’s take on how to get better reporting and planning from ERP systems
How Finance and IT leaders at Ladbrokes replaced Oracle reports and quit having to manipulate data in static spreadsheets