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Published By: Oracle     Published Date: Nov 13, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service
    
Oracle
Published By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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Cisco
Published By: Cisco     Published Date: Dec 21, 2016
Employees are mobile because we support everyone with technology and policies that allow them to work flexibly in terms of time, place, and device. We deliver this capability through Cisco products for secure wireless LAN (WLAN) and home and remote access (Cisco Virtual Office and VPN), as well as softphones, Cisco® WebEx®, Cisco Spark™, and extension mobility features. Our bring your own device (BYOD) policies and program allow employees to use their personal mobile devices to access the Cisco network, after the device is registered and confirmed as compliant with our security requirements for making it a secure or trusted device.
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Cisco
Published By: Lenovo     Published Date: Aug 31, 2018
? Security threats are growing at an astronomical pace–theft, hacking, malware, ransomware... and the list goes on. That's why Lenovo integrates security at every level including built-in hardware, advanced software, a secure supply-chain, complete component validation and integrated services. In addition to Lenovo's own security features built into each device, Windows 10 Pro delivers comprehensive, built-in and ongoing security protections you can trust – including Windows Hello, Windows Defender Antivirus, firewall, and more. Read more in this comprehensive product guide, from personal device to data center, we'll show you how we're hard at work securing your devices from the threats.
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Lenovo
Published By: Vidyo     Published Date: Nov 12, 2013
Read how Vidyo is a leader and innovator in bringing software-based architecture that is needed to deliver the scale to support hundreds of thousands of personal endpoints.
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vidyo, web conferencing, video conferencing, mobile workers, byod, company meeting, international employees, business technology
    
Vidyo
Published By: Oracle     Published Date: Nov 01, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service
    
Oracle
Published By: Evergage, Inc.     Published Date: Apr 17, 2014
As marketers, we’ve come to depend on RFM – recency, frequency, and monetary value – as a factor in creating personalized engagements with customers. But while RFM can help you deliver personalized experiences, it rarely delivers on the increasingly critical promise of real-time marketing. RFM only provides marketers with a partial slice of the customer view. It only tells a portion of the story. At Evergage, we look beyond RFM and apply a different formula – RPI, or Relationship, Persona, and Intent. Together, these identifiers offer you a more immediately actionable view of the customer.
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evergage, marketing technology, rpi, rfm, real time, real time marketing, customer experience, online marketing
    
Evergage, Inc.
Published By: Evergage, Inc.     Published Date: Nov 19, 2014
Are you responding in real time to your prospects and customers while they are engaged on your website or in your online application? The future of B2B Marketing is Personalization. With it, you can get to know what your visitors and users are doing and then deliver targeted and personalized content that will allow you to boost conversion rates and improve customer communication and retention. This FREE eBook will show you how Millard Brown Digital's SaaS application, Compete PRO got a 26% lift in retention with Real-Time Web Personalization.
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web personalization, b2b, targeted content, visitor engagement
    
Evergage, Inc.
Published By: HP     Published Date: Oct 15, 2014
Integrated Computing (IC), also known as Converged Infrastructure, stands to revolutionize everything about IT. IC takes all of virtualization, storage, networking, and compute into a single system and allows total infrastructure oversight through one console. As you can imagine, the improvements in ease of use, agility, and efficiency are quite substantial. This is essential because infrastructure maintenance devours about three-fourths of annual IT budgets. IC changes all of that, delivering high efficiency solutions for the lifecycle of system,reducing costs and freeing up valuable personnel. The evolution of IT awaits.
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virtualization, data center, cloud, infrastructure, red hat, integrated, optimization, solution
    
HP
Published By: SmartFocus     Published Date: May 27, 2015
Your customer wants a personalized and relevant experience, with every interaction, tailored around THEIR location, activity and device. Are you delivering that? In a recent webinar hosted by Forrester Research Inc and SmartFocus they discuss taking personalization to the next level with context-aware marketing - the emerging theme of 2015 that is changing the way we do marketing.
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forrester, mobile, marketing, personalization, contextualization, customer journey, customer behavior, customer experience
    
SmartFocus
Published By: Marketo     Published Date: Jul 12, 2017
As a marketer, you face daunting expectations and goals. You are probably expected to generate successful outcomes in less time, and in a digital age where everything can be measured, you probably feel increased pressure to illustrate the impact you are driving. But without the right tools and processes in place, hitting your goals and demonstrating the results is difficult, time-consuming, and stressful! Marketing automation can help you scale your programs, deliver more personalized and targeted communications, align with sales, and measure effectiveness. Download this ebook to explore 10 reasons you may want to consider marketing automation to support you through the sales cycle, from attracting and engaging leads, to closing the deal.
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program automation, multi channel, sales and enablement, predictive lead scoring, visual personalization, design, live event management
    
Marketo
Published By: Oracle     Published Date: Apr 05, 2013
Competition is fierce in today's economy and customers know this. They can easily search the Internet to find companies that sell similar products or services at competitive prices. That's why organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life.
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customer experience, internet, leverages, oracle
    
Oracle
Published By: Bronto     Published Date: Jan 04, 2012
Seamless integration of partner solutions allows totes»ISOTONER to convert more customers, increase basket size and strengthen loyalty.
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bronto, marketlive, marketing, online marketing, cross-channel marketing, personalization
    
Bronto
Published By: Oracle     Published Date: Sep 30, 2014
CMOs face a major dilemma: While 75% of CEOs want marketing to become more ROI-focused and attribute revenue to efforts, they’re also being tasked to innovate and lead their companies into the digital age. Read how the Oracle Marketing Cloud provides marketing leaders with data-driven solutions to unify marketing resources and empower Modern Marketing teams to deliver personalized customer experiences across each channel."
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engagement, advocacy, revenue, marketing cloud, oracle, networking
    
Oracle
Published By: PostUp     Published Date: Dec 17, 2014
If you have been keeping up with email marketing trends, you know that personalization is a hot topic. Delivering personalized, timely messages allows you to stand out in the ever competitive inbox, but how is this executed? With a blended content strategy.
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postup, email personalization, personalization, email content, email marketing strategies, behavioral marketing, email marketing trends, blended content strategy
    
PostUp
Published By: Adobe     Published Date: May 16, 2017
Download our new guide, Up Close and Personal, to learn how you can make the most of marketing’s hottest real estate — the mobile device. You’ll discover the tools and strategies you need to adopt a mobile-first mindset, so you can connect personally with customers. Right where they live. Get the guide now to explore the three Cs of mobile engagement: • Context — maximize mobile capabilities to make it relevant • Connection — discover strategies to make it personal • Cadence — learn to orchestrate content and time it right
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Adobe
Published By: Live Person     Published Date: Jan 22, 2007
In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
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live person, chat software
    
Live Person
Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
The move towards self-service is clearly about mitigating costs. But self-service models can also deliver significant benefits to users when they combine the best of online convenience with the insight and personal touch of an experienced sales or service rep.
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self service, customer service, customer relationship management, crm, live support, online help, online support, cost control
    
Clearvale by BroadVision
Published By: IBM     Published Date: Jan 12, 2009
Retailers are finding it difficult to stand out in today’s global marketplace. IBM WebSphere Portal software can help them deliver flexible, integrated environments that support personalized user experiences. Read this executive brief to find out exactly how IBM is helping retailers differentiate themselves from their competitors.
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ibm, productivity, customer service, portal solutions, ibm websphere, it solutions, it management, knowledge management
    
IBM
Published By: Signiant     Published Date: Aug 14, 2008
Moving content from raw form to finished form and delivering it to cable head-ends and Telco providers has its own unique set of challenges. How does content flow from the person or companies who are producing and post-producing the content to the companies that are hosting the content for consumption? IPTV content must be transformed in some fashion, such as various bit rates, resolutions, aspect ratios, file formats, etc.
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signiant, information management, file transfer, ftp, large file transfer, digital media
    
Signiant
Published By: Live Person     Published Date: Jan 22, 2007
In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
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email marketing, liveperson, live chat, chat, customer loyalty, live person, customer support, service management
    
Live Person
Published By: Vocalocity     Published Date: Apr 18, 2007
Fox Creek Leather needed a cost-effective, high-quality, and feature-rich alternative to a constrained traditional phone system and underperforming, in-house VoIP solution. Download this case study now to find out how VocalocityPBX, a hosted PBX office phone solution, delivered.
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pbx, phone, phone system, voip, voice over ip, telecom, telecommunications, telephone
    
Vocalocity
Published By: Clickatell     Published Date: May 20, 2008
In meeting the challenges of an increasingly competitive banking landscape, Standard Bank seeks to differentiate itself by providing the highest levels of service to its customer base. An integral part of achieving this goal has been its partnership with Clickatell to deliver personalized and relevant messaging to bank customers via their mobile phones.  Read this case study to learn more.
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customer centric messaging, clickatell, standard bank
    
Clickatell
Published By: Signiant Inc.     Published Date: Aug 14, 2008
Moving content from raw form to finished form and delivering it to cable head-ends and Telco providers has its own unique set of challenges. How does content flow from the person or companies who are producing and post-producing the content to the companies that are hosting the content for consumption? IPTV content must be transformed in some fashion, such as various bit rates, resolutions, aspect ratios, file formats, etc.
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signiant, information management, file transfer, ftp, large file transfer, digital media
    
Signiant Inc.
Published By: Oracle     Published Date: Feb 03, 2012
Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites - This white paper discusses a range of site implementation options and recommending best practices.
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
    
Oracle
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