mobile support

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Published By: CA Technologies     Published Date: Feb 13, 2015
Organizations are managing a rapidly escalating number of projects due in large part to the consumerization of IT. As a result, you face growing demands for mobile technology-based apps and services – on top of your backlog of already ongoing strategic initiatives. And when priorities keep changing, functioning effectively is difficult without Project and Portfolio Management (PPM) tools that support your need for additional oversight, better decision-making and more efficient use of resources.
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portfolio management, mobile technology, project management, consumerization, decision making
    
CA Technologies
Published By: K2     Published Date: Aug 24, 2015
This complementary template focuses on the eight key areas for business process automation success to help you evaluate the quality of the platforms you are considering – and to ensure that the system you choose is agile and flexible enough to meet your business needs. WORKFLOW TOOLS AND FEATURES FORMS INTEGRATION AND DATA SECURITY MOBILE USER AND RUN-TIME EXPERIENCE REPORTING, ANALYTICS AND MONITORING MAINTENANCE/SUPPORT/HELP DOCUMENTATION
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K2
Published By: CA Technologies     Published Date: Jul 20, 2017
Mainframes continue to provide high business value by combining efficient transaction processing with high-volume access to critical enterprise data. Business organizations are linking mobile devices to mainframe processing and data to support digital applications and drive business transformation. In this rapidly growing scenario, the importance of providing excellent end-user experience becomes critical for business success.This analyst announcement note covers how CA Technologies is addressing the need for providing high availability and a fast response time by optimizing mainframe performance with new machine learning and analytics capabilities.
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CA Technologies
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, networking, it management, knowledge management, business technology
    
BMC Software
Published By: Group M_IBM Q418     Published Date: Oct 02, 2018
Organizations are faced with providing secure authentication, authorization, and Single Sign On (SSO) access to thousands of users accessing hundreds of disparate applications. Ensuring that each user has only the necessary and authorized permissions, managing the user’s identity throughout its life cycle, and maintaining regulatory compliance and auditing further adds to the complexity. These daunting challenges are solved by Identity and Access Management (IAM) software. Traditional IAM supports on-premises applications, but its ability to support Software-as-a-Service (SaaS)-based applications, mobile computing, and new technologies such as Big Data, analytics, and the Internet of Things (IoT) is limited. Supporting on-premises IAM is expensive, complex, and time-consuming, and frequently incurs security gaps. Identity as a Service (IDaaS) is an SaaS-based IAM solution deployed from the cloud. By providing seamless SSO integration to legacy on-premises applications and modern cloud-
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Group M_IBM Q418
Published By: IBM     Published Date: May 01, 2017
If you function like most IT organizations, you've spent the past few years relying on mobile device management (MDM), enterprise mobility management (EMM) and client management tools to get the most out of your enterprise endpoints while limiting the onset of threats you may encounter. In peeling back the onion, you'll find little difference between these conventional tools and strategies in comparison to those that Chief Information Officers (CIOs) and Chief Information Security Officers (CISOs) have employed since the dawn of the modern computing era. Their use has simply become more: Time consuming, with IT trudging through mountains of endpoint data; Inefficient, with limited resources and limitless issues to sort through for opportunities and threats; and Costly, with point solution investments required to address gaps in OS support across available tools. Download this whitepaper to learn how to take advantage of the insights afforded by big data and analytics thereby usher i
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ibm, endpoint management, mobile device management, enterprise mobility, os support, it organizations
    
IBM
Published By: NEC     Published Date: Aug 12, 2014
Server virtualization is revolutionizing the datacenter by making applications mobile, increasing application uptime, and allowing IT admins to allocate computing resources more efficiently. The technology has been deployed widely enough that the role of the computer server has evolved from directly hosting operating systems and applications to hosting fully virtualized environments. Server that can support more virtualized machines (VMs - complete application stacks) allow their users to gain higher return on their IT investments. Private Cloud can extend the virtualization benefits in ways that broaden the benefits of virtualization to all parts of the organization. In this white paper, you will learn how Corporate IT uses these tools to meet the increasing demand for IT services.
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tier 1, cloud, machines, datacenter, servers, virtualization, customer value, analytics, application owners, system integrators, big data, reliability, enterprise, availability, serviceability, processor
    
NEC
Published By: VMware     Published Date: May 10, 2017
What is a digital workspace and what does it take to create one? If we break it down, the workspace is a portal for end users into all of their apps and online services that they canseamlessly and securely access across devices and locations. But what makes the workspace of today different from the desktop or mobile device of the past? And how can you move forward with delivering a digital workspace? Download this solution brief to learn how VMware® Workspace™ ONE™is designed to deliver a digital workspace that integrates device management, application delivery, and identity management into a single platform on your terms, via your data center, in the cloud, or through a combination of the two. This workspace can be accessed by your end users across devices and locations and be centrally secured and supported to streamline management and improve the quality of services you deliver across the entire organization.
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VMware
Published By: HPE Intel     Published Date: Mar 15, 2016
As more enterprises adopt technologies such as cloud, mobile, and analytics to help achieve strategic competitive advantage, CIOs and IT managers must support business-critical processes at a very high level across the enterprise. At the same time, IT organizations must manage complex hybrid IT infrastructures that include both cloud and on-premises technologies from multiple vendors and support providers. IDC believes that to tackle these challenges, IT organizations should look to support providers for comprehensive offerings to help optimize IT operations and improve the efficiency of IT service delivery. In addition, IDC recommends that IT organizations looking to manage rapid change in today’s IT landscape consider support providers with a record of innovative support services and a focus on advanced technology in support delivery.
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HPE Intel
Published By: VMware AirWatch     Published Date: Feb 21, 2017
"Mobile and cloud deployment issues are dominating the concerns of organizations today. End-user mobility and flexibility versus IT control and visibility are the opposing requirements challenging even the most nimble of environments. Organizations are searching for several key capabilities to address this dichotomy: • Infrastructure that is optimized for end users to drive down costs, simplify acquisition, upgrade easily, and support policy management • Flexibility in delivering workspaces to users—on-premises, cloud, and offline—all within a unified workspace with single sign-on • Management capabilities encompassing the entire ecosystem and providing security, compliance, and management of day-to-day end-user environments Download this asset to learn how VMware addresses these needs more effectively than Citrix with the VMware mobile-cloud architect."
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VMware AirWatch
Published By: Citrix Systems     Published Date: Nov 10, 2014
We’ve all come to expect the same security, performance and reliability from our mobile applications as we do with native applications. But these apps don’t just run on our mobile devices. They are powered by a variety of backend infrastructure – a hidden but important layer of application components and network devices. NetScaler helps this invisible layer of infrastructure to perform and communicate, improving security as well as quality of service. And by integrating with XenMobile, you can offer greater support and a better experience for mobile users. Learn more about delivering improved security, reliability and performance through mobile environments by reading our full report, Defend Hidden Mobile Web Properties (link).
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mobile, web properties, applications, infrastructure, network devices, performance, communicate, security, reliability, netscaler
    
Citrix Systems
Published By: BMC ASEAN     Published Date: Dec 18, 2018
Digital transformation encompasses both technological and human components. While many initiatives focus on ensuring that a company’s multi-cloud infrastructure is agile enough to meet changing demands around cloud mobile, Internet of Things (IoT), and big data, it’s equally important to empower business workers with the modern digital tools they need to be successful today. Artificial intelligence and machine learning can play a vital role on both of these fronts. In fact, 78 percent of CIOs and senior IT leaders are already looking to AI to address complexity,1 and by 2019, 30 percent of IT service desks will utilize machine learning to free up support capacity.2 The magnitude of change has forced companies to take stock of the experience they offer employees. As digital natives3 enter and advance in the workforce, talent retention is now a top priority. These workers expect to have the best tools; 93 percent of millennials cited modern and up-to-date technology as one of the most
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BMC ASEAN
Published By: Citrix NetScaler     Published Date: May 06, 2013
The Mobile future is here now and a network infrastructure that supports mobile initiatives needs to be flexible and scalable, while delivering uncompromised performance and security. With Citrix XenMobile MDM and Citrix NetScaler, IT can address the full range of enterprise mobility requirements. Here’s a guide to help ensure your enterprise mobile workers are empowered with the full mobility their work requires as well as the ability to use the device of their choice. Take advantage of a complete, robust platform that addresses the full range of mobile business requirements—simply and securely.
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citrix xenmobile, citrix netscaler, mobility, delivery enterprise mobility, citrix, mobility, knowledge management
    
Citrix NetScaler
Published By: IBM     Published Date: Apr 22, 2013
Demo of IBM Mobile Collaboration Solutions: Mobile collaboration from IBM—support for fast-moving businesses. Mobile business collaboration solutions and services keep employees on the go and in the loop
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ibm, demo, mobile, collaboration solutions, services, employees, fast-moving
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
This paper outlines practical “how-to” guidance to strategize and implement more effective mobile enterprise programs and details the robust capabilities that mobile enterprise partners can bring to the development and support of your corporate owned device or BYOD mobile enterprise programs. It focuses on mobile enterprise programs for employees, as opposed to customers.
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effective mobile enterprise, enterprise programs, mobile enterprise, guidance to strategize, guidance to implement, implement efficiently, effective implementation, corporate device, byod, programs for employees, mobile capabilities, how-to, enterprise partners, development and support
    
IBM
Published By: Citrix Systems     Published Date: Sep 17, 2015
Embracing mobile devices, thin clients, new app delivery systems, and BYOD all represent a huge challenge to IT. The incredible amount of flexibility, productivity, and employee satisfaction that can be gleaned from the support of such initiatives is massive. However, this shift comes at a high price in terms of increased infrastructure cost and the increased complexity of managing it all.
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mobile, thin clients, app delivery, byod, employee productivity, it management, business technology
    
Citrix Systems
Published By: Citrix     Published Date: Nov 04, 2015
More and more, your customers are connecting to your products and services on their mobile devices. So if your goal is to provide great customer service, that’s where you need to be: in the app, interacting with customers. Join this webinar to hear industry experts discuss how in-app support will be the next era of customer service. Emerging mobile technologies are posing new challenges and opportunities — are you and your support team prepared? Attend this live webinar to learn: • Ways to evaluate your support center for the mobile world • How new technologies will impact the customer service industry • Why your customer service should offer in-app support options • And more…
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Citrix
Published By: Dell EMC     Published Date: May 10, 2017
Business leaders are increasingly looking to IT to deliver a mobile workspace. In this IDC white paper, learn how to leverage converged infrastructure as a cost-effective and efficient platform to support virtual client computing environments with Dell EMC. Download this white paper from Dell EMC and Intel® to learn more.
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Dell EMC
Published By: Box.net     Published Date: Jun 27, 2012
Today's most productive employees are mobile, your IT strategy must be ready to support them with 24/7 access to the business information they need across a range of mobile devices.
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mobile, empoweing your mobile worker
    
Box.net
Published By: MuleSoft     Published Date: Oct 13, 2015
This paper reviews the primary drivers for mobile initiatives, the challenges faced by CIOs trying to initiate or support a mobile strategy, and the transformation stories of three market leaders who enabled mobility via API-led connectivity.
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mobile applications, api-led connectivity, consumer experience, enterprise mobile strategy
    
MuleSoft
Published By: IBM     Published Date: Jan 21, 2016
Cloud, Mobile and Social are today's communication and engagement models for customers, employees and partners. And to support these models, your infrastructure needs to be simple, flexible, stable, scalable and highly secure.
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ibm, multi-speed it, websphere, application server, it transformation, it management, business technology
    
IBM
Published By: IBM     Published Date: Mar 31, 2016
"Cloud, Mobile and Social are today's communication and engagement models for customers, employees and partners. And to support these models, your infrastructure needs to be simple, flexible, stable, scalable and highly secure. While the changing market dynamics provide growth opportunities for businesses, capitalizing on them requires organizations to build new capabilities that: Enable continuous delivery of new features Shorten product innovation time to market Bring the business value chain closer to customers, partners and employees
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ibm, websphere application server, java ee 7, it transformation, cloud, middleware
    
IBM
Published By: HPE     Published Date: Mar 23, 2015
With new technologies, new opportunities often emerge, especially in business. The advent of innovations, such as social media and mobile devices, is changing the ways businesses interact with customers and the ways in which customers desire to be engaged. Opportunities arising from the benefits of salesforce automation, business intelligence (BI), and customer relationship management (CRM) applications are providing new levels of insight, helping businesses acquire customers more efficiently and retain those customers longer. As a direct result, organizations that invest in better understanding potential customers are likely to see higher returns than those organizations that possess a more limited understanding of their customer base. Seeking the competitive advantage resulting from improved customer focus, IT organizations have increased investment in business intelligence and analytics and the underlying infrastructure to support those applications.
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HPE
Published By: CA Technologies     Published Date: Jan 14, 2015
Whether you were at the forefront of the mobility era or are just now catching up—or, most likely, somewhere in between—you’ve already experienced first-hand the business impact of ubiquitous smartphones and tablets. From employees to customers, mobile devices spawned an explosion in new applications, data, support needs, security concerns, and other issues. They’ve reset expectations for organizational speed and flexibility. They’ve dramatically increased the surface area for potential security attacks. All this, and the mobile era is still just in its infancy.
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mobile busienss, smartphones, tablets, applications, data, support needs, security attacks, organizational speed
    
CA Technologies
Published By: Skillsoft     Published Date: Mar 03, 2015
With smartphones and tablets becoming more commonplace in enterprise environments, the interest in mobile learning is growing. Many organizations see the promise of mobile learning, but actual implementations are still relatively rare. Is now the time to take the plunge into mobile learning? Is your organization prepared? It’s important for organizations to focus on some basic issues before making this important decision.
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skillsoft, development, programs, processes, business management, mobile learning, corporate education, courses, courseware, technology, resources, access, devices, support
    
Skillsoft
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