niche player
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Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
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wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying, interaction analytics, magic quadrant, workforce optimization, genesys, networking, knowledge management, business technology
    
Genesys
Published By: IBM Unica     Published Date: Sep 08, 2011
Quality organizations are under pressure to reduce costs and improve quality, while being hit with new technologies and practices. Agile practices, rich-client technology and cloud platforms are creating disruption in the testing tools market.
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ibm, unica, gartner, magic quadrant, crm multichannel, campaign management, mccm, marketing, viability, execution, niche player
    
IBM Unica
Published By: Quinstreet - Infosec     Published Date: Jun 11, 2012
The Magic Quadrant evaluates vendors based on their Completeness of Vision and Ability to Execute and positions them in one of the following quadrants: Leaders, Challengers, Visionaries or Niche Players. Receive your complimentary white paper Now!
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Quinstreet - Infosec
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