quality experience

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Published By: Aternity     Published Date: Feb 24, 2016
In this brief, the focus will be on how companies are relying on more mobile applications to run their businesses. As these mobile applications become more important, it is critical for companies to ensure a quality mobile user experience in order to deliver quality service to ensure customer satisfaction and brand loyalty. A unified approach to mobile end user experience monitoring is the proven way enterprises can ensure this quality user experience.
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aternity, mobile strategy, mobile apm, unified monitoring, mobile applications, brand loyalty, it management, knowledge management
    
Aternity
Published By: CA Technologies EMEA     Published Date: Sep 07, 2018
Business applications have become the battleground for customer loyalty. To compete, IT organizations are under pressure to deliver applications faster and with higher quality. Continuous Delivery (CD) of code offers a solution. CD may be paired with DevOps, Agile and other methodologies. However, QA and testing can be an obstacle to CD’s rapid development and deployment of high quality code. Testers and developers must engage in Continuous Testing, continuously testing software for performance, quality and user experience as it’s being developed. Continuous Testing is not a push button process, though. It requires a comprehensive approach. This paper outlines the common challenges to Continuous Testing and highlights results from real users who have used technology to get to succeed with the Continuous Testing process.
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CA Technologies EMEA
Published By: Limelight Networks     Published Date: Feb 21, 2018
From the boardroom to the backroom, everyone is looking for ways to protect their digital content from cyber threats like DDoS attacks, unauthorized access or theft. In this white paper, we’ll discuss ten different ways to protect your digital content, ensure high availability and maintain superior quality of experience for every digital visitor.
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Limelight Networks
Published By: Limelight Networks     Published Date: Feb 22, 2018
In the increasingly competitive OTT market, competition for viewers is high. Providers must find ways to not just deliver compelling content, but to deliver compelling viewing experiences. In this whitepaper, you’ll learn about the critical challenges facing OTT providers today and how they can be overcome to provide the broadcast quality experiences viewers expect, regardless of the device in use or the viewers location in the world. Are you ready to keep your subscribers happy and away from your competition? Download this free white paper OTT 3.0: How to Build a Better Mousetrap and learn: Why personalized content discovery is so important to viewers – and to the success of your business How to avoid internet congestion by leveraging technologies like a CDN The importance of global network scale to meet spikes in consumer traffic The impact of advertising on viewer abandonment
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Limelight Networks
Published By: Akamai     Published Date: Mar 08, 2017
This solution needs to reach audiences reliably wherever they are, scale as fast as they grow, and adjust intelligently to dynamic network environments for the highest viewing quality possible. Missteps in online video strategy can have a long-lasting effect on audience perceptions, not only of the video experience – but also on the brand being represented.
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video, online video strategy, video experience, engagement, customer engagement, online audience
    
Akamai
Published By: Akamai     Published Date: Mar 08, 2017
In this white paper, we’ll explore why online video quality matters and the specifics of how it should be measured. Get a peek “under the hood” to understand the core elements of video delivery that contribute to high-quality viewing experiences. Most importantly, see why the choice of a content delivery partner is essential to your online video success.
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video, online video, engagement, customer engagement, content creation, video quality
    
Akamai
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Aug 13, 2019
The client, under a managed services contract for infrastructure services, was dissatisfied with the existing service provider due to stagnant quality of support, lack of innovation and inferior/ deteriorating end user. They wanted reduced downtime and optimal operational metric, and enhanced end-user experience. LTI helped in executing a series of interventions as part of the “Amplified Outcomes” support model. Business benefits a. 30% reduction in TCO b. 65% reduction in alerts c. 70% reduction in P1 tickets
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Larsen & Toubro Infotech(LTI)
Published By: ipoque     Published Date: Feb 14, 2019
Virtualized Evolved Packet Core (vEPC) is a major breakthrough in network function virtualization (NFV). When asked where they have deployed NFV in production networks, communication service providers (CSPs) consistently name vEPC as one of the top answers. Why is that? In order to maximize their processing capacity, CSPs virtualize a subset of their network applications, including mobile edge computing (MEC), base stations (small/macro cells) and the mobile core, because these systems use a large bandwidth. The mobile packet core builds the foundation of the core network on which mobile CSPs offer IP-based services to their customers. Implementing vEPC solutions can help CSPs obtain the scale necessary to accommodate growing numbers of subscribers and large amounts of traffic or connections while controlling costs and improving on quality of experience (QoE). In the past, evolved packet core (EPC) solutions were deployed on purpose-built hardware. NFV enables operators to deploy EPC c
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dpi, deep packet inspection, vepc, sdn, nfv, network analytics, virtual network
    
ipoque
Published By: Progress     Published Date: Oct 09, 2017
"The customer experience is incredibly important to business success and is often tied to customer engagement, retention rates, revenue, purchase frequency and overall loyalty. Today, the customer journey is incredibly complex, with everything from geographic location to data quality influencing the customer experience. As a result, brands may not be making the most of their customer experiences. However, with a mix of new technology combined with best practices, companies can regain control of the customer journey and create memorable experiences for their customers. "
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Progress
Published By: RedPoint Global     Published Date: May 11, 2017
Marketing organizations are often limited in their ability to progress marketing tactics from single channel to cross-channel and real-time customer engagement. While marketing organizations might have a robust customer engagement strategy in place, often times there is a gap between their strategy and their ability to execute, with the right personalization and context that customers prefer. Over 62 percent of customers are always-on and readily addressable, but marketers aren’t implementing the right strategies to reach them. This eBook discusses data-driven marketing tactics that can help marketers mind the gap – bridging customer strategy and ability to execute, with the right personalization and context that customers prefer.
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customer engagement, customer data, customer data platform, data quality, customer data management, customer experience, data-driven marketing
    
RedPoint Global
Published By: Workday     Published Date: Jul 19, 2017
MGM Resorts International made its reputation, quite simply, by being the best. Bellagio, Luxor, and Mandalay Bay in Las Vegas are among its properties, and the company is rapidly building its premium brand in the United States and worldwide. Its commitment to the highest quality guest experience is legendary in the industry. Realizing that engaged and motivated employees are the key to providing that customer experience, MGM Resorts looked for the best partner to help make that possible. And they found Workday.
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absence management, benefits administration, compensation management, performance management, payroll, employee engagement, guest service
    
Workday
Published By: Sparton Corporation     Published Date: Oct 31, 2017
When it comes to Design for Manufacturing (DFM), it’s never too early to start. Planning ahead and thinking through the entire product lifecycle is the best way to reap all the benefits that come from excellent design — including better part selection, improved product quality, streamlined approvals and cost savings. Start by identifying an experienced Countract Manufacturer (CM) that understands the importance of good DFM and who will work with the product developer at every step.
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product, market, design, intellectual property, sparton, manufacturing
    
Sparton Corporation
Published By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
Digital technologies and increasing customer engagement point traditional financial institutions towards a wonderful new world of an enhanced customer experience. Herded by a wave of regulatory ‘enablers’ - through the yin-yang regulations in the form of the GDPR and PSD2 - the industry landscape is ripe for transformation for those willing and able to embrace this new world: connected customer ecosystems beyond their own institutional walls. In doing this, this creates more comprehensive customer journeys - and ultimately, better quality customer experiences.
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INT_AstuteIT_ABM_DoubleTouch_BENELUX
Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
Given the fact that there are more mobile devices on the planet than there are human beings, engaging with customers via mobile should be a priority. Another interesting fact is that 90% of a consumer’s time while on a mobile device is spent in a brand’s app. Then consider this from Forrester: “Today’s customers demand a seamless, integrated brand experience delivered to them with ultimate simplicity and relevancy in real time.” Are you ready to deliver on these demands? To learn how to create relevant, high-quality customer experiences on any mobile device, download this guide.
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Oracle Marketing Cloud
Published By: Oracle     Published Date: Jul 05, 2017
Improve the performance, security and reliability of your DNS infrastructure by adding a supplemental DNS service to your IT environment. Best-of-breed managed DNS service providers have the global DNS infrastructure and deep DNS network operations expertise to ensure your success. Adding a secondary DNS service can help you deliver consistent, high-quality user experiences across the world and mitigate outage risk. To learn more read our white paper: High Availability DNS Reduces Downtime Risk and Improves End-User Experience
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dns, service, serve traffic, corporate firewall, service features, api daemon
    
Oracle
Published By: KPMG     Published Date: Jun 10, 2019
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations. Read this report to find out: • how to create customer-centric operations to deliver the customer experience • the eight essential components of a connected, customer-centric enterprise • why alignment between the COO and CIO is essential • five key steps to start transforming operations to drive growth and create value.
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KPMG
Published By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
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mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring, monitor mobile applications, web performance monitoring tools, performance monitoring, web application monitoring, mobile website performance, mobile website optimization, mobile web monitoring, keynote, business technology
    
Keynote
Published By: Polycom     Published Date: Oct 17, 2016
With demand for video conferencing growing rapidly, solutions need to provide a robust, resilient, scalable, and manageable infrastructure that delivers unparalleled quality of experience. The Polycom RealPresence Platform is the software infrastructure that underlies Polycom’s video conferencing, and binds it together by integrating with core networking and security infrastructure. This enables secure collaboration for any number of users across heterogeneous networks, with up to 50% less bandwidth consumption than other competitor solutions. By delivering an architecture based upon open standards, Polycom has created a flexible, state of-the-art video conferencing platform that provides superior investment protection, at the lowest total cost of ownership. Download to learn more!
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Polycom
Published By: NetApp     Published Date: Sep 21, 2017
The SolidFire Definitive Guide: Guaranteeing Storage Performance covers the critical aspects of Quality of Service (QoS) in the evolving storage landscape, it’s importance as a component of storage architecture design, and worthy considerations when choosing designs in storage architecture to accommodate for an optimum QoS experience.
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netapp, database performance, flash storage, data management, cost challenges, storage performance
    
NetApp
Published By: Puppet     Published Date: Jun 24, 2016
The fifth annual State of DevOps Report, presented by Puppet and DevOps Research & Assessment (DORA), confirms and highlights the fact that achieving higher IT and organizational performance is a team effort spanning development and operations — and it’s an investment that can deliver powerful returns. This year’s report shows how DevOps speeds up delivery, improves quality and security, enhances employee engagement and more. Download the report to learn why: • High-performing IT organization experience 200x more frequent deployments and 24x recovery from failures. • High performers spend 22 percent less time on unplanned work and 29 percent more time on new work, such as features or code. • Taking an experimental approach to product development improves IT performance. The report also helps you understand the ROI of DevOps, and includes formulas to quantify your potential cost savings, using metrics from you own organization.
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Puppet
Published By: Fiserv     Published Date: Nov 07, 2017
"In today’s ever-evolving lending landscape where loan quality and risk management challenge profitability and the customer experience, technology may be the key to thriving – both now and in the future. Winning financial services institutions will be the ones that transform their business models to place loan quality and risk management at the center of their operations. To facilitate continuous life-of-loan management, inclusive of the requisite data transparency and audit trails that support loan quality and loss mitigation, these institutions will implement and automate a loan completion process. Such a process will manage data quality and access to loan data and documents throughout origination, servicing and sale on the secondary market."
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mortgage data quality, loan quality, loan data quality, mortgage quality, loan compliance, lending compliance, mortgage compliance, trid, tila respa integrated disclosure, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset
    
Fiserv
Published By: Fiserv     Published Date: Nov 07, 2017
Learn how loan onboarding can become more efficient and accurate by eliminating manual data validation with automation technology that is poised to transform mortgage servicing. From end-to-end, tools can simplify workflow processes, driving time and cost efficiencies. Trained staff can be deployed to greater effect and can be crucial to eliminating servicing errors. In the process, servicers improve data quality, save time and money, and deliver a better borrower experience.
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loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset, borrower satisfaction, borrower experience, mortgage origination, mortgage origination automation, mortgage servicing, mortgage servicing automation
    
Fiserv
Published By: Fiserv     Published Date: Nov 07, 2017
"Recently, a number of factors have come together to decimate the profitability of the mortgage banking industry. To regain its footing, the industry must return to mortgage banking fundamentals. This paper carefully examines each function within the mortgage business to determine if there is a better approach that will save money and improve long-term profitability."
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loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, trid, tila respa integrated disclosure, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset, borrower satisfaction, borrower experience
    
Fiserv
Published By: Fiserv     Published Date: Nov 07, 2017
"Improve Loan Data Quality and Compliance from Origination to Delivery. This complimentary CEB Gartner paper helps identify process and technology issues that lead to loan defects. Learn strategies for fixing issues and recommends technologies to help lenders improve loan data quality and compliance to reduce costs and improve the borrower experience. "
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loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, trid, tila respa integrated disclosure, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset, borrower satisfaction, borrower experience
    
Fiserv
Published By: Fiserv     Published Date: Nov 15, 2017
"Learn how you can reduce loan defects, improve data quality and simplify compliance in the mortgage lending process. Co-presented with Craig Focardi, mortgage industry executive and technology advisor, this webinar provides insights into mortgage lending process challenges and how they impact experiences for lenders and borrowers, as well as the overall performance of the loan. The webinar also provides suggestions for reducing loan defects and strategies to correct them."
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Fiserv
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