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Published By: Viavi Solutions     Published Date: Jan 06, 2014
This white paper guides you through the essentials of VoIP troubleshooting, including common problems and the metrics you should employ to fix and prevent them. You’ll learn how these metrics relate to one another and to overall VoIP health. You’ll also learn the best practices for keeping your VoIP network flowing smoothly, your time-to-resolution low, and end users happy.
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network instruments, voip, voip troubleshooting, it management
    
Viavi Solutions
Published By: Oracle     Published Date: Nov 01, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
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zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content, fast resolution, collaborative self-service, social tools, customer retention, consumer input, outbound communication
    
Oracle
Published By: Riverbed     Published Date: Sep 05, 2014
If you work on a network operations team, you know how increasingly hard it is to understand and ensure application performance for your end users. You need visibility into areas where issues may occur – end-user devices, network and infrastructure – in order to identify and diagnose problems quickly and minimize downtime. But it hasn’t been easy to gain this level of visibility across the WAN or hybrid network without deploying additional probes, packet capture devices or remote site technicians. Blind spots are everywhere making it difficult to focus on managing and monitoring the applications that matter the most to your business. And when nearly 50% of a network’s traffic is web-based and it all looks the same to the network, identifying your important applications and staying ahead of their performance problem is more difficult than ever. That could mean inefficient troubleshooting, longer time to resolution, and an overall lack of application intelligence. Who wants that?
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application, network, performance, nirvana, visibility, infrastructure
    
Riverbed
Published By: HP     Published Date: Aug 26, 2014
Start or expand your virtualization efforts quickly and affordably. HP and VMware provide a portfolio of virtualization reference configurations designed for growing businesses like yours. Based on HP ProLiant Gen8 servers, the HP Flex-Bundles for VMware, provide predefined virtualization solutions that include everything you need to reduce application downtime by 30 percent, slash diagnostics and problem resolution time by 26 percent, boost VMware capacity utilization by 40 percent, and increase consolidation ratios by 37 percent. Discover how.
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productivity, secure, safe, servers, processor, email, calendar, solution, improve, exchange, accessibility, management, system, contacts, device, performance, infrastructure, bundles, operations, portfolio
    
HP
Published By: IBM     Published Date: Mar 31, 2014
5 to 10 minute Video of Glenn O' Donnell from Forrester talking to IBM General Manager Deepak Advani about the new era of Analytics emerging in the IT space to help IT Predict outages before they occur, find resolution to problems faster and optimize for performance.
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ibm, glenn o'donnell, deepak advani, it analytics, predict outages, optimize performance, problem solving, it management, data management
    
IBM
Published By: IBM     Published Date: Dec 12, 2006
This white paper will examine the potential of a technological breakthrough to reduce trust-based risks and change the way organizations reach a harmonious balance between consumer privacy and information sharing.
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identity management, compliance, knowledge management, contact management, information management, privacy, customer privacy, privacy policy, privacy policies, ibm
    
IBM
Published By: Signiant     Published Date: Aug 14, 2008
Moving content from raw form to finished form and delivering it to cable head-ends and Telco providers has its own unique set of challenges. How does content flow from the person or companies who are producing and post-producing the content to the companies that are hosting the content for consumption? IPTV content must be transformed in some fashion, such as various bit rates, resolutions, aspect ratios, file formats, etc.
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signiant, information management, file transfer, ftp, large file transfer, digital media
    
Signiant
Published By: Netwrix     Published Date: Oct 10, 2007
This white paper covers account lockout management process and introduces new cost-effective workflows of account lockout resolution, describing significant ROI enterprises can achieve through the use of automated management solutions.
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authentication, account lockout, access control, network security, lockout, user lockout, user authentication, user validation, intrusion prevention, netwrix
    
Netwrix
Published By: Upstream Works     Published Date: May 15, 2008
It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved.
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customer, customer satisfaction, customer service, call center, call center management, contact center management, upstreamworks, upstream works
    
Upstream Works
Published By: Dynapar Corp.     Published Date: Jun 22, 2008
As if the selection of manufacturer weren't enough, many encoders offered in today's marketplace are highly configurable. Resolution, shaft size, seal options and connector variations all confront the design engineer with serious choices. Output type is equally important. In this paper, we'll cover some of the more typical applications and common output types.
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dynapar, encoder, sensor, motion feedback, product design, engineer, engineering, encoder output, electronics, manufacturing
    
Dynapar Corp.
Published By: Signiant Inc.     Published Date: Aug 14, 2008
Moving content from raw form to finished form and delivering it to cable head-ends and Telco providers has its own unique set of challenges. How does content flow from the person or companies who are producing and post-producing the content to the companies that are hosting the content for consumption? IPTV content must be transformed in some fashion, such as various bit rates, resolutions, aspect ratios, file formats, etc.
Tags : 
signiant, information management, file transfer, ftp, large file transfer, digital media
    
Signiant Inc.
Published By: Ayehu eyeShare     Published Date: Oct 06, 2010
Simplifying Problem Resolution with Cutting-Edge IT Technology
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it automation, it process automation, runbook automation, problem resolution, it operations automation, incident managament, itil, mttr
    
Ayehu eyeShare
Published By: Impact - Customer Service Training & Consulting     Published Date: Oct 06, 2010
This analysis shows a 10% rise in customer satisfaction and 56% improvement call resolution rates.
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customer service training, motorola, customer satisfaction, cex, customer experience, training, consulting, business, management
    
Impact - Customer Service Training & Consulting
Published By: Right First Time Contact Centre     Published Date: Mar 12, 2011
Examines how call recording-based quality monitoring can be improved with the addition of IVR Surveys
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ivr surveys, fcr, first contact resolution, customer research, contact center, contact centre
    
Right First Time Contact Centre
Published By: Eaton     Published Date: Jan 04, 2012
You can download this white paper on common causes, implications and resolutions for problematic harmonic distortion in your electrical system.
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data management, systems management, harmonics, power and cooling, power, size, linear, loads, repair, electrical system
    
Eaton
Published By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.
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ceridian, high-quality support, customer support, human resources software, hr technology, payroll
    
LogMeIn
Published By: Infoblox     Published Date: Dec 28, 2012
Core network services, which include name resolution (DNS), IP address assignment (DHCP) and management (IPAM), are used by just about every networked application, which these days includes pretty much every non-trivial application.
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core networks ervices, dhcp, dns, applications, ipam, infloblox, data management, business technology, data center
    
Infoblox
Published By: Silverpop     Published Date: Feb 04, 2013
Tips and strategies from Silverpop thought leaders and resident marketers, as well as our partners and customers.
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engagement, testing, optimization, email marketing, best practices
    
Silverpop
Published By: NETIQ     Published Date: Sep 09, 2013
This flash point paper contains 4 simple rules to help you cut your organization’s privileged user access issues and facilitate resolution if and when a problem does arise.
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netiq, privileged users, it security, hidden risk, super users, administrative access, security breach, corporate policies, mitigating risk, pum
    
NETIQ
Published By: Oracle     Published Date: Jul 05, 2017
The fast-evolving digital landscape is changing the game for all organizations. The way we consume content, conduct research, consume video and music, and drive efficiency in our work environment is raising the bar for digital experience. Organizations that rely on the internet to reach customers and drive revenue increasingly turn to cloud-based infrastructure and content delivery networks (CDNs) to achieve the reach and global footprint needed to keep up with customer demands. Delivering these services with high availability and performance across an unpredictable internet over which you have very little visibility and control is a major challenge.
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it infrastructure, operations professionals, digital experience, time to resolution, cloud, dns
    
Oracle
Published By: Adobe     Published Date: May 15, 2014
From web-enabled wristwatches to high-resolution tablets, new mobile devices are popping up all the time, and customers expect your content to work flawlessly and look great across all of them. But that doesn’t mean you have to keep re-inventing your digital assets for every new innovation.
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adobe, web design, responsive web design, brand awareness, customer engagement, web analytics, smartphone, tablet, online marketing, web experience, web presence, roi, conversion rates, traffic, web development
    
Adobe
Published By: Adobe     Published Date: Feb 08, 2016
Download our guide, 10 New Year’s Resolutions for Email Marketers, to learn how you can transform your email campaigns in 2016.
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adobe, marketers, email, customer relationships, mobile email, business technology
    
Adobe
Published By: ServiceNow     Published Date: Jan 13, 2017
The End of Now. The Beginning of Now. Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. But with the right guidance, you can improve IT service delivery and demonstrate how IT is performing to support the business. This eBook, the first in a series that addresses key aspects of IT Service Management, provides best practices on how to: Accelerate incident resolution with automation and prioritization Improve change management processes with better controls and visibility Optimize reporting for setting goals, aligning priorities, demonstrating results
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ServiceNow
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