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Published By: eGain     Published Date: Oct 12, 2007
The Internet, years after its emergence, continues to be a challenge for most organizations. This paper examines the notion of eService and the need for it in large, global organizations in particular. It also provides guidelines for developing an effective eService plan, and concludes with a discussion of the most significant benefits of implementing such a plan.
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eservice, customer service, online customer service, online help, helpdesk, help desk, e-service, online support, online assistance, global support, egain
    
eGain
Published By: Actimize     Published Date: Oct 10, 2007
According to the results of Actimize's 2007 Employee Fraud survey, which was managed by Infosurv, an independent research company, financial services institutions know that they have a significant and growing problem with employee fraud and are not fully prepared to handle the threat as attacks from organized crime, dissatisfied staff and financially distressed employees become more sophisticated.
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auditing, audit, finserve, finserv, financial services, data theft, identity theft, data protection, id theft, employee, ex-employee, ex employee, fraud, employee fraud, actimize
    
Actimize
Published By: Netwrix     Published Date: Oct 10, 2007
This white paper covers account lockout management process and introduces new cost-effective workflows of account lockout resolution, describing significant ROI enterprises can achieve through the use of automated management solutions.
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authentication, account lockout, access control, network security, lockout, user lockout, user authentication, user validation, intrusion prevention, netwrix
    
Netwrix
Published By: Technolytics     Published Date: Oct 05, 2007
Recently, a series of cyber attacks on the Defense Department and Defense contractors in the United States as well as the Ministry of Defense and Parliament in the U.K. have created significant cause-for-concern by computer security experts. It is imperative you read this brief and learn how we're all vulnerable and what is being done to prevent these Cyber Attacks.
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spy ops, spy-ops, cyber attack, hacker, hackers, government, internet security, national security, network security, intrusion, intrusion detection, intrusion prevention, trojan, risk management, cyberwarfare, cyber warfare, technolytics
    
Technolytics
Published By: WiMAX 20/20     Published Date: Sep 27, 2007
This white paper presents how a radically consolidated, scalable core network architecture based on multi-core processor technology can significantly reduce the cost of the core network and thereby reducing the cost to serve the first WIMAX subscribers.
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cost, cost efficient, cost efficiency, wimax, wireless connection, broadband, broadband wireless, dsl, cable, scalability, roi, wimax 20/20, wimax 2020
    
WiMAX 20/20
Published By: 6th Sense Analytics     Published Date: Sep 18, 2007
Software development projects have a long and storied history of failure. In fact, 82% of projects today run late, while errors cost 80% of the average project budget to fix (The Standish Group). Certainly no other business process today is allowed to endure this sort of failure. But software development is often left to chance, despite the significant cost and importance of the process.
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software development, development, programming, programmer, quality assurance, quality control, software testing, cost, costs, cost savings, spend management, spending, cost efficient, 6th sense
    
6th Sense Analytics
Published By: Blue Lane     Published Date: Aug 31, 2007
Needing to implement a patch management solution to comply with SAS 70, Davidson found the solutions on the market lacking. They either required significant resources to test all patches, or were expensive automated solutions. Then, Davidson learned about Blue Lane Technologies, a concept that Davidson loved.
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server virtualization, server security, network security, patch management, sas70, sas 70, compliance, sox compliance, sarbox compliance, hotels, hotelier, hospitality, case study, secure server, bluelane, blue lane
    
Blue Lane
Published By: Taridium     Published Date: Aug 22, 2007
By 2003, T4G was experiencing significant growth, adding offices, and increasing telecommunication expenses. This case study will show how Taridium's ipbx enterprise VoIP platform offered T4G all the advantages of an open standards solution with the reliability of non-stop hardware, 24x7 monitoring and software support.
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voip, sip, ip pbx, ip telephony, sip voip, voip pbx, microsoft pbx, microsoft integration, ip pbx voip, ippbx active, ip telephony solution, windows pbx, ip telephony system, ip telephony applications, ip telephony pbx, microsoft ip pbx, microsoft ip pbx integration, voip ip telephony, taridium, t4g
    
Taridium
Published By: XaSystems     Published Date: Aug 16, 2007
This list of Frequently Asked Questions provides answers to important questions affecting ITIL professionals, including the significant differences between version 2 and 3, the impact on investments in publications and training, and how other standards align with version 3.
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itil, faq, faqs, frequently asked questions, it infrastructure library, xa systems, xasystems, best practices, infrastructure, itil v3, itil v2, itil v.3, itil v.2
    
XaSystems
Published By: Torry Harris Business Solutions     Published Date: Jul 18, 2007
Service-Oriented Architecture (SOA) promises significant benefits to today's organizations. Successfully delivering SOA benefits, especially Business Agility and Component Reuse, will be dependant on the Test Approach that your organization adopts to implement your SOA.
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soa, service oriented architecture, middleware, service level, performance testing, business agility, quality of service, qos, quality assurance, governance testing, testing, soa governance, torry harris, thbs
    
Torry Harris Business Solutions
Published By: Quocirca     Published Date: Jul 11, 2007
SOA enables composite applications or collections of services that have been assembled to support a company’s business processes.  Portal and collaboration software delivers the essential people-focused capabilities of the SOA strategy to provide significant value to the organisation.
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productivity, soa, service oriented, service-oriented, collaboration, bpm, business process management, portals, workforce management, team management, quocirca, it management
    
Quocirca
Published By: ServicePower     Published Date: Jul 03, 2007
Technology can prove to be a vital component in the quest for service profitability. However, there is a lot of technology out there targeted at field service organizations which has evolved to the point where its introduction in customer-facing functions can significantly enhance organizational productivity.
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customer experience, customer service, productivity, sales automation, marketing automation, messaging, servicepower, service chain, branding
    
ServicePower
Published By: Decru     Published Date: Apr 23, 2007
Company data is vulnerable to threats from - insiders, unauthorized access to data, data backup, off-site mirroring - just to name a few. Encrypting data at rest, on tape or disk, significantly mitigates these threats. This document provides guidance into some of the factors a company should consider when evaluating storage security technology and solutions.
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storage, security, encryption, key management, protecting your data, security controls, networked storage environments, audit & logging, role based administration, secure access controls, enterprise security, data security, network security, storage management, authentication, standards compliance, security & privacy, security appliances, decru
    
Decru
Published By: Infor     Published Date: Apr 19, 2007
This paper includes a comparison between using RFID and barcoding for asset management as well as real-life examples of how RFID technology is being used by enterprising organizations today to gain significant time savings and enable better asset and maintenance management.
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wireless, wireless hardware, wireless infrastructure, rfid, radio frequency, mobile data systems, asset management, barcode, barcoding, infor, erp
    
Infor
Published By: SWsoft     Published Date: Feb 28, 2007
Virtual appliances have recently been gaining notoriety with IT organizations. These pre-packaged ready to deploy instances of an applicationcreated in a virtual machine or environment can provide significant management savings. While they can be a powerful IT tool, not all virtual appliances are created equally.
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server virtualization, virtualization, swsoft, servers, virtual appliances, networking, platforms, server hardware, virtuozzo, swsoft, sw soft
    
SWsoft
Published By: Infor     Published Date: Feb 27, 2007
A fast-growing supplier, NEI's delivery performance was declining, creating a significant problem with past-due shipments, even though the company had an excess of finished goods. Access this case study to learn about how they addressed their challenges.
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productivity, supply chain management, scm, product lifecycle management, enterprise resource planning, erp, customer service, customer satisfaction, business process management, customer experience management, best practices, manufacturing, infor
    
Infor
Published By: Infor     Published Date: Feb 27, 2007
Infor PLM Optiva streamlines the innovation process and enables food and beverage, home and personal care and specialty chemical companies to develop innovative products for the global market in less time and at lower cost, while significantly reducing the risks associated with new product innovation. Download this solution overview to learn more.
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product lifecycle management, supply chain management, plm, scm, bpm, business process management, infor
    
Infor
Published By: Infor     Published Date: Feb 27, 2007
SupplyWEB® is an advanced, web-enabled Supply Chain Management and Execution solution from Infor. It is designed to reduce supply chain costs, reduce inventory and increase operational efficiencies. It delivers significant ROI by increasing supplier visibility, enabling inter-enterprise communication,and providing a high level of systems integration.
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supply chain management, scm, operations, manufacturing, edi, erp, enterprise resource planning, roi, return on investment, kanban, supplier managed inventory, supplier relationship, procurement, infor
    
Infor
Published By: OgilvyOne     Published Date: Jan 22, 2007
As an email marketer, you are probably aware that email has a significant impact on brand. But do you truly know how to use email as a branding vehicle? OgilvyOne discusses the importance of email to your brand, and how to formulate emails to maximize "good" branding.
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email marketing, newsletter design, email design, branding, brand
    
OgilvyOne
Published By: Winshuttle     Published Date: Dec 04, 2006
This white paper describes how many companies are realizing significant productivity gains by empowering the business users with tools to transfer their own data between spreadsheets and SAP.
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sap, spreadsheet, spreadsheets, excel, productivity, finance, accounting, erp, enterprise resource planning, data management, winshuttle
    
Winshuttle
Published By: Quocirca     Published Date: Nov 13, 2006
IT in the UK public sector is under intense scrutiny and needs to deliver better results:  much investment has been made which has too often failed to deliver. Projects have a history of being protracted and complex, offering significant challenges to all involved.
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public sector, it management, government, project management, efficiency, productivity, quocirca
    
Quocirca
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