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Published By: Oracle     Published Date: Feb 28, 2018
There is no doubt that enterprise cloud is a new and improved IT strategy. Cloud services have proven to improve organizational agility and reduce the burden of IT infrastructure and cost. Moving to the cloud is no longer a question of “if” but “when” and “how.” Most enterprises we interviewed are moving to cloud in phases over time and matching workloads to their perceptions of a vendor’s cloud capabilities that will best support their objectives. Many will require the ability and flexibility to support multivendor cloud and multiple deployment choices (e.g., public cloud, private cloud, and hybrid cloud).
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cloud, enterprise, scale, infrastructure
Published By: Limelight     Published Date: Feb 16, 2018
When it comes to delivering digital content, downtime isn’t the only concern. Today a poor user experience can be just as damaging as an outage. According to Limelight research, 78% of people will stop watching an online video after it buffers three times, and the majority of people will not wait more than 5 seconds for a website to load. Organizations looking to deliver great digital experiences for their customers often choose to deliver that content using Content Delivery Networks (CDNs). Using multiple CDNs to deliver these digital content experiences promises even greater levels of availability and performance. But it brings with it a host of questions. In this paper we’ll explore the 5 things you should know about multi-CDN in order to determine if it might make sense for your business.
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content delivery network, cdn, multi-cdn, multiple cdns, website performance, website acceleration, digital content delivery, mobile delivery
Published By: Microsoft     Published Date: Jan 24, 2018
In den zwei Jahren seit dem Beginn unserer Arbeit an Enterprise Cloud Strategy hat sich viel verändert. Die Frage beim Thema Cloud-Technologie ist heute nicht mehr, ob die Cloud genutzt wird, sondern wann und in fast allen Unternehmen ist die Cloud inzwischen ein fester Bestandteil der IT-Strategie. Darüber hinaus realisieren immer mehr Unternehmen, dass Cloud Computing nicht nur eine Reihe von technischen Möglichkeiten zur Effizienzsteigerung und Kosteneinsparung darstellt, sondern grundlegende Veränderungen im Bereich des Enterprise Computings bewirken kann. In der Tat stellen viele Unternehmen fest, dass Cloud Computing gänzlich neue Geschäftsmodelle, Einnahmequellen und Möglichkeiten zum Stärken der Kundennähe bietet.
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strategy, cloud, innovation, planung, umstellung, entwicklung, voraussetzungen
Published By: Dell PC Lifecycle     Published Date: Mar 07, 2018
Today’s digital businesses are managed using critical business analyses that provide far greater insight into the business and how to maximize results. However, these high-value applications that use the latest software tools demand far more from IT infrastructure, as they utilize an order of magnitude more data and demand more compute resources than legacy applications. Legacy systems are no longer capable of meeting the present and future needs of the organization.
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Dell PC Lifecycle
Published By: Group M_IBM Q1'18     Published Date: Jan 04, 2018
For data-driven businesses, cloud can be a boon. Data can be found, processed and managed on the cloud without an investment in local hardware infrastructure, but what does that mean to information trust and governance? When data comes from cloud-based sources, IT needs a plan for data integration and security. Download this insightful white paper and learn the four key priorities you must consider when developing your IT strategy to promote good hybrid information governance. Learn the blend of process, organizational and technical enablers that will allow you to move to a hybrid environment with speed and confidence.
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data-driven business, cloud, information trust, information governance, data integration, data security, it strategy
Group M_IBM Q1'18
Published By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
In the beginning, the marketing landscape was easier to navigate, with just a few select channels to reach your customers through. However, as it constantly evolves, this landscape is quickly becoming a fragmented world. In the frantic scramble to become king of the hill, marketers grab hold of as many channels as they can, but often without an overall strategy to pull together one uniform message. The result? They spread themselves thinly across multiple channels, which results in shattered messaging.
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customer, journeys, marketing, channels
Published By: Carbonite     Published Date: Jan 04, 2018
Backup and high availability are both essential forms of protection that fulfill different roles within a data protection strategy. So which type of protection is right for different systems? According to recent analyst reports, experts recommend a blended approach that aligns data protection with type of data.By aligning data protection with data urgency, businesses can ensure higher levels of resiliency and reduce demands on internal resources.
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Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
Published By: Monotype     Published Date: Feb 15, 2018
Technology is blurring geographic boundaries, bringing cultures together and connecting brands with consumers across the globe. But for brands trying to serve a global customer base, that can pose a real challenge. Fortunately, something as (seemingly) simple as fonts can help. This eBook highlights a few ways type can transform your global brand, as well as a few guidelines to help you get the conversation started.
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branding, marketing best practices, branding best practices, customer experience, global brand, monotype, marketing, design
Published By: Fiserv     Published Date: Mar 02, 2018
For the past decade, financial institutions have created sophisticated digital platforms for consumers to access, save, share and interact with their financial accounts. As sophisticated as these digital platforms have become, cyber criminals continue to pose an ever-present risk for everyone – from individual consumers to large corporations. In his recent article, 2018 Outlook: Customer Experience and Security Strike a Balance, Andrew Davies, vice president of global market strategy for Fiserv’s Financial Crime Risk Management division, explains how and why security will become a key differentiator for financial institutions as they respond to a changing landscape, which includes: • Global payment initiatives • Open Banking standards • Artificial intelligence and machine learning • Consumer demand for real-time fraud prevention and detection
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cyber crime, financial crime, financial security, customer experience, financial crime risk management, global payments, open banking standards, artificial intelligence
Published By: Group M_IBM Q1'18     Published Date: Dec 21, 2017
Consider the volume of business content that your organization generates or receives every day: applications, forms, reports, office documents, audio, video, and even social media about your company. If it is poorly managed, not digitized, or disconnected from critical business processes, it creates chaos. This chaos impacts your ability to deliver exceptional customer service; it slows down important processes, increases security risk, and negatively impacts revenue. Conversely, controlling content chaos can significantly improve your analytics strategy by gaining insight and business value from dark or unstructured data sources. In this eBook, learn how cognitive and cloud-based Enterprise Content Management, or ECM, can help you protect your content while gaining a competitive advantage from it as you grow.
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business content, volume, cloud-based, enterprise content management, ecm
Group M_IBM Q1'18
Published By: Magento     Published Date: Feb 13, 2018
Discover 3 tips for transforming your digital experience. Customer expectations are changing the face of B2B commerce. How are you meeting your customers' demands? Discover three tips for transforming your B2B commerce experience. Highlights from this whitepaper, include: An omnichannel strategy for B2B commerce Modifying sales models to meet demands Integrating content for growth
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Published By: Epicor     Published Date: Feb 23, 2018
Whether your company wants to grow by optimizing your current business model or transforming to introduce new revenue sources, you’re likely exploring a variety of digital tools designed to enhance and expand the organization. Leaders rely on CIOs and IT directors to recommend digital strategies and outline the benefits and challenges they can expect from new digital tools. For many businesses, the first step toward growth is deciding how ambitious their digital strategy should be in order to compete and succeed in today’s manufacturing market. Technology leaders can help drive the company’s digital ambition by: • Considering whether the business can support full digital transformation or more moderate optimization • Observing digital trends across the industry and adjacent industries • Evaluating your competitive position as it relates to your digital strategies Learn more about how your company can determine its digital business ambition by downloading this research report from Gart
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erp software, enterprise resource planning software, cloud, saas, digital
Published By: Epicor     Published Date: Feb 23, 2018
Manufacturers—like those in the retail and communications industries—are seeing modern technology and increased customer expectations drive new business models across the industry. Industry 4.0 is a common name for the strategy that allows companies to automate and digitize the manufacturing process, as well as keep pace with the demands of today’s customers. By downloading this Epicor-sponsored content, you’ll learn more about Industry 4.0 and how to apply it to your manufacturing business, including: • How to deliver on the promise of Industry 4.0 • How to prepare your organization for Industry 4.0 Download the content now, and discover how your manufacturing business can keep pace with today’s trends.
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industry 4.0, cloud, manufacturing
Published By: Epicor     Published Date: Mar 07, 2018
The cloud isn’t just for consumers anymore. Businesses have increasingly seen the benefits that can be gained by moving to the cloud for myriad applications, including their ERP. While many distributors have made the move and experienced the efficiencies that can be realized with cloud-based ERP, others are weighing the pros and cons of this shift in strategy. Download this white paper from Industrial Distribution, in conjunction with Epicor Software, to learn more about the many advantages cloud-based ERP provides, along with practical tips on selecting a provider.
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erp software, enterprise resource planning software, saas, distribution
Published By: Avi Networks     Published Date: Mar 06, 2018
Can your current ADC solution elastically scale load balancers and application servers? Does it provide real-time insights and visibility into traffic? There is a lot to consider when it comes to the future of your load balancing strategy. Download our free e-book today!
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Avi Networks
Published By:     Published Date: Feb 26, 2018
There’s no getting around it: Managing your online reputation is critical to a successful marketing strategy, as well as to the health and continued growth of your business. According to recent research, 87 percent of Americans say they trust online reviews to help them choose which local businesses or services will receive their hard-earned dollars. What’s more, eCommerce agency Corra found 88 percent of consumers have avoided a company because of a bad review. As consumers increasingly rely on online reviews, businesses that leave their online reputation to chance are at a severe disadvantage versus those with solid Online Reputation Management (ORM) programs in place. But where do you start?
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Published By: Service Now     Published Date: Feb 09, 2018
We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
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Service Now
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
The demand for databases is on the rise as organizations build next-generation business applications. NoSQL offers enterprise architecture (EA) pros new choices to store, process, and access new data formats, deliver extreme web-scale, and lower data management costs. Forrester’s 26-criteria evaluation of 15 big data NoSQL solutions will help EA pros understand the choices available and recommend the best for their organization. This report details our findings about how each vendor fulfills our criteria and where they stand in relation to each other to help EA.
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nosql, market, industries, strategy, presence, vendor
Published By: HireVue     Published Date: Feb 09, 2018
If you’re a member of the Talent Acquisition team, there’s a good chance you use a pre-employment assessment at some point in your hiring process. According to the Talent Board, 75% of employers are using some sort of pre-hire assessment. And the Aberdeen Group notes that of its “Best in Class” organizations, 91% use assessments to screen candidates.
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Published By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
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north face, online, customer, products, engagement, professional
Published By: Workday     Published Date: Feb 27, 2018
The hype around cloud computing has been tremendous. It’s also proven to be justified. In fact, most organisations are already operating with some element of a cloud service as part of their IT infrastructure. While onpremise software becomes obsolete and hybrid solutions fall short, cloud applications enable new ways of delivering innovative solutions. These solutions are practical, and they are easy to use and manage. The cloud now provides the fundamental infrastructure on which innovative organisations can run their businesses.
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cloud, infrastructure, applications, strategy, workday
Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
20% of customers will be responsible for 80% of profit – or so says The Pareto Principle, also known as the “rule of the vital few.” So, while marketers are trying hard to increase market share, they should be equally (or even more) concerned about nurturing the customer relationships they already have. That means finding ways to strengthen bonds with your best customers and figuring out how to turn good customers into better ones. Personalization, truly helpful support, data-driven contextual marketing, re-engagement strategies, gamification… There’s an almost overwhelming number of options out there, each touted as your golden key to an enduring bond with your users. In the pages that follow, you’ll learn about five strategies to drive engagement and retention with actionable tips from Selligent clients – top brands that are at the forefront of creating and sustaining customer loyalty.
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customer engagement, marketing strategy, customer retention, omnichannel, multichannel, automation, loyalty, crm
Selligent Marketing Cloud
Published By: Cornerstone OnDemand     Published Date: Feb 05, 2018
31 percent of millennials reported that they would leave their current position due to lack of learning opportunities. Younger generations are expecting more out of their work experience, which is making it harder to attract and retain top talent. We’re in the middle of a new era in terms of the way employees work and learn. Bottom line? Learning content is one of the most significant investments when it comes to employee experience and it’s time for your company to step up to the plate. Download our quick-guide on “4 reasons you should invest in a learning content strategy.” You’ll learn how it can change the way your company: • attracts top talent • onboards and attracts top talent • retain hard-won talent • achieve your business goals Get your copy today.
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performance management, performance, performance appraisal, employee engagement, goals, reviews, learning management system, performance management software
Cornerstone OnDemand
Published By: Glint     Published Date: Feb 16, 2018
Employees today want more than a steady, well-paid job at a promising company. In this competitive job market, employers are finding it increasingly difficult to recruit, retain, and motivate top talent. Yet, they continue to rely on outdated employee engagement strategies that no longer work. As pressures increase from an evolving workforce, organizations from startups to enterprises must prioritize employment engagement now more than ever. We've identified seven bad habits that commonly hinder organizations. Download this whitepaper to learn how to transform old habits into the effective, future-ready programs that drive today's high-performing organizations.
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employee engagement, hr metrics, employee engagement survey, employee engagement strategies, employee engagement strategy
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