support costs

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Published By: CDW     Published Date: Feb 24, 2015
All organizations require software systems to conduct daily operations. These strategic enterprise assets are often acquired or created in isolation of each other as an organization grows, particularly for those that provide services rather than physical products. Over time, these systems become complex, overlapping and highly dependent on one another, so more effort must be expended to discover the full effects of any system change. The ability of an entity to update, replace or improve the overall capabilities of the enterprise can become severely impaired. Moreover, support and administrative costs for these critical assets inevitably grow to be a major burden. Add to all this the need to control licensing, follow the organization’s policies and ensure security for the internal network, and it becomes clear that some manner of oversight is required for the enterprise to be successful.
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sam, software asset management, strategic enterprise assets, license utilization, cloud based computing, business technology
    
CDW
Published By: Polycom     Published Date: Apr 30, 2013
Video conferencing is an increasingly important technology to improve employee and partner collaboration, especially for increasingly virtual organizations supporting rising numbers of mobile and home workers. But many companies still struggle to justify their investments in video conferencing, and not to understand potential cost differences among competing solutions - not just hardware and software expenses, but also investments required for bandwidth and operational support. Comparing various video conferencing solutions requires examining deployment models, licensing arrangements, network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: Significant differences in costs across all areas, especially for varying deployment models.
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total cost, video, video conferencing, collaboration
    
Polycom
Published By: HPE Intel     Published Date: Mar 09, 2016
State agency and higher education CIOs are under intense pressure to modernize their legacy IT systems. Whether that requires moving from one infrastructure to another, or moving to or from the cloud, the chief challenge remains: How to migrate data and applications without disrupting critical operations, ensure improved performance and avoid pricing and other traps that often accompany virtualizing in the cloud. Learn what’s made the difference in overcoming the impediments to workload migrations from IT leaders who’ve lived through big data and application moves. Topics include: Preparing workloads for cloud on-boarding – and off-boarding Tools for simplifying the consolidation and migration of apps and supporting services Forecasting workloads, and planning for associated testing, training, and other costs
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HPE Intel
Published By: Optum     Published Date: Nov 20, 2017
Unlocking value and achieving growth in health care depends on population health management supported by a foundation of accurate, comprehensive and actionable data. This toolkit is designed to help you take immediate action to assess, refine and expand your organization’s ability to deliver improved care quality while controlling costs.
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health care, action, insight, analytics, population health management, provider, delivery, quality, growth, phm, value, optum, partner, leader, executive, toolkit, resource, implement
    
Optum
Published By: Mimecast     Published Date: Apr 16, 2009
According to industry analysts, email volume in organizations is growing by more than 30% annually, and the average user receives 7MB of data per day via email. if not more. As a result of this growth, the handling of email has become a critical business, IT and regulatory issue - driving the need for email archiving solutions. Most organizations looking for an email archiving solution are motivated by four reasons: mailbox/server management, compliance/records retention, eDiscovery/litigation support, and knowledge management/IP protection. In addition to these challenges, IT departments want to know how to control costs of the email environment, while keeping important data accessible for business, legal and regulatory users.
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mimecast, saas, email solutions, email managemeng, archiving, ediscovery, mailbox, compliance
    
Mimecast
Published By: QuinStreet     Published Date: Feb 05, 2009
This white paper details how Web 2.0 technologies support business strategies by improving efficiency and productivity as well as harnessing knowledge through collaboration. They also reduce IT costs by simplifying integration and improving IT administration and maintenance.
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quinstreet, web 2.0, social computing technologies, erp applications, enterprise applications, technology applications, data management
    
QuinStreet
Published By: WebEx     Published Date: Apr 02, 2009
Sales organizations are always looking for ways to boost the performance of their sales teams by making them more effective in the sales process. Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members, and develop better visibility into their sales pipeline. Today, sales organizations are increasingly embracing real-time Web collaboration tools or Web Meetings to complement their sales processes because these tools can greatly enhance sales productivity and reduce costs.
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webex, web collaboration, collaborative strategies, crm, sales force automation, sales cycles, sales processes, web meetings, lost revenue opportunities, sales managers, value proposition, communication tools, webex sales center, real-time web collaboration, it infrastructure
    
WebEx
Published By: WebEx     Published Date: Apr 02, 2009
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
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webex, virtual support networks, virtual support network, vsn technology, standard remote management, it server management, local area network, lan, firewall, virtual private network, vpn, security, support costs, isdn, wifi, slas, tco, it management
    
WebEx
Published By: WebEx     Published Date: Apr 02, 2009
This white paper presents a simple two-step process to kicking the NetMeeting habit: 1. Admitting there is a problem by recognizing the symptoms. 2. Creating a recovery plan by finding new applications and implementing a new solution.
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webex, web conferencing, netmeeting, firewalls, apis, asp, live meeting, itu-t t.120 data conferencing, mcu, network address translation devices, nats, public switched telephony network, pstn, crm, roi, it support costs, web communications, full-time employee, fte, enterprise print management solutions
    
WebEx
Published By: WebEx.     Published Date: Apr 03, 2009
Sales organizations are always looking for ways to boost the performance of their sales teams by making them more effective in the sales process. Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members, and develop better visibility into their sales pipeline. Today, sales organizations are increasingly embracing real-time Web collaboration tools or Web Meetings to complement their sales processes because these tools can greatly enhance sales productivity and reduce costs.
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webex, web collaboration, collaborative strategies, crm, sales force automation, sales cycles, sales processes, web meetings, lost revenue opportunities, sales managers, value proposition, communication tools, webex sales center, real-time web collaboration, it infrastructure
    
WebEx.
Published By: IBM Smart Business     Published Date: May 29, 2009
This demo shows how Intuit Quickbooks Enterprise Solutions enabled by IBM Smart Business offers a smarter way to acquire, use and support business applications. Find out how you can use this software solution for your business to simplify inventory, purchasing, sales, and payroll, enabling you to cut costs and complexity. 
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ibm, smart business, intuit, quickbooks, enterprise solutions, cost-cutting, purchasing, sales, payroll, dashboard, enterprise, business software solutions, smart market, smart cube, smart desk, smart support, finance, accounting, erp, smb
    
IBM Smart Business
Published By: Oracle     Published Date: Nov 27, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. As a result, connecting customers quickly and efficiently with the information they need has become doubly important: both as a means to reduce service costs in a harsh economic climate, and as a key battleground in the drive to establish competitive differentiation and edge.
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knowledge management, best practices, customer service, support, strategy, optimization of customer service, technology
    
Oracle
Published By: Oracle     Published Date: Nov 27, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. As a result, connecting customers quickly and efficiently with the information they need has become doubly important: both as a means to reduce service costs in a harsh economic climate, and as a key battleground in the drive to establish competitive differentiation and edge.
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crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing, lead quality, lead scoring, sales automation, sales channels, sales force automation, sales management, knowledge management
    
Oracle
Published By: Oracle Primavera     Published Date: Oct 09, 2015
Enterprise project portfolio management (EPPM) is mission critical to the oil and gas industry, which is driven by billions of dollars in capital investments. These large-scale exploration and production projects, if they fail, have an impact on the company and their share price. EPPM provides that full end-to-end capability to support the capital asset lifecycle – from planning, building & construction, operation & maintenance, to decommissioning. Read seven quick wins to lower costs and discover how to accelerate revenue.
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oracle, eppm, capital asset, capital asset lifecycle, project management, portfolio management, capital projects, strategic planning, decommissioning
    
Oracle Primavera
Published By: VMware AirWatch     Published Date: Dec 09, 2016
Breaking the link between access devices and virtual desktops (VDI) in a data center provides numerous benefits including cost efficiency and access transparency regardless of a user’s physical location. However, as more organizations move away from a physical desktop to VDI, they must decide whether they should build it themselves or purchase an all-in-one cloud service. This white paper highlights the benefits of using a managed desktop cloud service that provides infrastructural support while reducing infrastructure and operational costs. Access now to discover how other organizations are saving money by utilizing a managed cloud service.
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VMware AirWatch
Published By: Palo Alto Networks     Published Date: Apr 25, 2017
This document outlines three core reasons why traditional AV no longer offers organizations any meaningful security value. Looking beyond the tangible staffing, operational, and licensing and support costs, the document highlights some of the hidden costs associated with operating an antivirus system that may be intangible, difficult to quantify, or unquestioned due to precedence.
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Palo Alto Networks
Published By: Bold Software     Published Date: Mar 15, 2010
If you've downloaded this guide then you already know how a live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. The ten questions listed below can help you to find the right product for your business.
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bold software, chat, live chat, e-service, internet retailers, traffic, customer service, benchmarks
    
Bold Software
Published By: SAS     Published Date: Mar 06, 2018
As explored in this paper, the SAS Fraud Framework supports a complete, modular, enterprise-level program integrity solution that helps payers prevent, detect and manage fraud, waste and abuse across all silos and lines of business. Its fully integrated components offer both top-down and bottom-up functionality for exposing hidden and risky networks. This approach gives payers enhanced detection capabilities, greater insight into case management and improved operational efficiency while decreasing overall cost of ownership. The result is highly effective, early, and even preventative detection of fraud, waste, abuse and corruption that improves operational efficiency and reduces health care costs.
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SAS
Published By: Bomgar     Published Date: Feb 28, 2008
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness.  Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity.
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virtual support, customer service, customer support, remote support, remote workers, bomgar
    
Bomgar
Published By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
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customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs, cost control, webex, productivity, customer service, customer satisfaction
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction, customer service, online support, webex
    
WebEx Communications
Published By: Numara Software     Published Date: Jul 09, 2009
Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
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numara, it service management, service, footprints, it budgets, cost cutting, flexible, itil, service delivery, support costs, fast-to-implement, incidents, customer experience, workflow, service desk, tracking, change management, it management
    
Numara Software
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