support costs

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Published By: IBM Smart Business     Published Date: May 29, 2009
This demo shows how Intuit Quickbooks Enterprise Solutions enabled by IBM Smart Business offers a smarter way to acquire, use and support business applications. Find out how you can use this software solution for your business to simplify inventory, purchasing, sales, and payroll, enabling you to cut costs and complexity. 
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ibm, smart business, intuit, quickbooks, enterprise solutions, cost-cutting, purchasing, sales
    
IBM Smart Business
Published By: Subrago     Published Date: Apr 30, 2009
The key objective of this white paper is to highlight the key issues and discuss processes and controls required to build a high performing IT support organization.
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it support, subrago, it costs, customer transaction, high performing it support, it dependency, tolerance level, production services
    
Subrago
Published By: Mimecast     Published Date: Apr 16, 2009
According to industry analysts, email volume in organizations is growing by more than 30% annually, and the average user receives 7MB of data per day via email. if not more. As a result of this growth, the handling of email has become a critical business, IT and regulatory issue - driving the need for email archiving solutions. Most organizations looking for an email archiving solution are motivated by four reasons: mailbox/server management, compliance/records retention, eDiscovery/litigation support, and knowledge management/IP protection. In addition to these challenges, IT departments want to know how to control costs of the email environment, while keeping important data accessible for business, legal and regulatory users.
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mimecast, saas, email solutions, email managemeng, archiving, ediscovery, mailbox, compliance
    
Mimecast
Published By: WebEx.     Published Date: Apr 03, 2009
Sales organizations are always looking for ways to boost the performance of their sales teams by making them more effective in the sales process. Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members, and develop better visibility into their sales pipeline. Today, sales organizations are increasingly embracing real-time Web collaboration tools or Web Meetings to complement their sales processes because these tools can greatly enhance sales productivity and reduce costs.
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webex, web collaboration, collaborative strategies, crm, sales force automation, sales cycles, sales processes, web meetings
    
WebEx.
Published By: WebEx     Published Date: Apr 02, 2009
Sales organizations are always looking for ways to boost the performance of their sales teams by making them more effective in the sales process. Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members, and develop better visibility into their sales pipeline. Today, sales organizations are increasingly embracing real-time Web collaboration tools or Web Meetings to complement their sales processes because these tools can greatly enhance sales productivity and reduce costs.
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webex, web collaboration, collaborative strategies, crm, sales force automation, sales cycles, sales processes, web meetings
    
WebEx
Published By: WebEx     Published Date: Apr 02, 2009
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
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webex, virtual support networks, virtual support network, vsn technology, standard remote management, it server management, local area network, lan
    
WebEx
Published By: WebEx     Published Date: Apr 02, 2009
This white paper presents a simple two-step process to kicking the NetMeeting habit: 1. Admitting there is a problem by recognizing the symptoms. 2. Creating a recovery plan by finding new applications and implementing a new solution.
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webex, web conferencing, netmeeting, firewalls, apis, asp, live meeting, itu-t t.120 data conferencing
    
WebEx
Published By: HP Data Center     Published Date: Mar 25, 2009
To accommodate increasingly dense technology environments, increasingly critical business applications, and increasingly stringent service level demands, data centers are typically engineered to deliver the highest-affordable availability levels facility-wide. Within this monolithic design approach, the same levels of mechanical, electrical, and IT infrastructure are installed to support systems and applications regardless of their criticality or business risk if unplanned downtime occurs. Typically, high redundancy designs are deployed in order to provide for all eventualities. The result, in many instances, is to unnecessarily drive up both upfront construction or retro-fitting costs and ongoing operating expenses.
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hp data center, hybrid data center, dense technology environments, hybrid data center, critical business applications, it infrastructure, high redundancy designs, pods
    
HP Data Center
Published By: HP Data Center     Published Date: Mar 25, 2009
The need for reliable data centers is growing, especially in the small to medium sized business market.  So too is the price of data centers -- both in terms of initial cost and Total Cost of Ownership (TCO) -- as equipment, service and utility costs continue to escalate.  How is a data center manager going to support an IT-based business strategy that hinges on high availability, at a reasonable business cost?  Insource? Outsource? Build? Lease? This presentation looks at the factors driving data centers costs, their impact, how they can be controlled, and how to justify the data center you need.
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data center costs, hp data center, tco, total cost of ownership, price of data centers, it spending, it architecture, insource
    
HP Data Center
Published By: Ecessa Corporation     Published Date: Mar 11, 2009
For the IT personnel responsible for deploying, maintaining and supporting these networked applications, there is an increasing requirement to get the highest performance out of network equipment, while simplifying the complexity that causes excess overhead and unnecessary costs. However, there is hope. Download this white paper to learn how to achieve efficiencies and competitive advantages through affordable, yet feature-rich WAN optimization technologies.
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adsl load balancing, vpn load balancing and redundancy, bandwidth aggregation, qos, bandwidth control, bandwidth management, multi-homing, bgp multihoming
    
Ecessa Corporation
Published By: QuinStreet     Published Date: Feb 05, 2009
This white paper details how Web 2.0 technologies support business strategies by improving efficiency and productivity as well as harnessing knowledge through collaboration. They also reduce IT costs by simplifying integration and improving IT administration and maintenance.
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quinstreet, web 2.0, social computing technologies, erp applications, enterprise applications, technology applications, data management
    
QuinStreet
Published By: IBM     Published Date: Jan 13, 2009
This treasure trove of information can help cut IT support costs and boost service desk success.
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aldon, itil, it infrastructure library, it processes, process automation, it management
    
IBM
Published By: NetApp Backup & Recovery     Published Date: Dec 31, 2008
Download this exclusive report to learn how NetApp direct-to-tape technology can reduce the number of media servers required to support a solution, which can reduce hardware, software, and management costs by utilizing the VTL to perform tape exports.
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netapp backup recovery, symantec, esg, virtual tape library, raid, storage
    
NetApp Backup & Recovery
Published By: IBM     Published Date: Dec 03, 2008
Server technologies and storage technologies are converging, enabling a powerful new era of information on demand. IBM System Storage solutions are supporting companies’ green initiatives with energy efficient tools and technology that reduce cooling costs and take up less space. The solutions are also resilient enough to grow and adapt with you.
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ibm, express seller, server technology, storage technology, ibm system storage, energy efficient, virtualization products, storage manage software
    
IBM
Published By: CA Mainframe     Published Date: Sep 12, 2008
This white paper describes the trends that are not only keeping the mainframe market alive but are supporting its growth. The growing complexity of IT makes consolidation and simplification of IT asset management essential. At the same time, increases in energy costs and concern about the environment are also impacting markets. Mainframes are uniquely positioned to provide the automation and virtualization today's complex infrastructures require while using less energy.
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ca mainframe, mainframe
    
CA Mainframe
Published By: ASG Software Solutions     Published Date: Aug 10, 2008
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm
    
ASG Software Solutions
Published By: KEMP Technologies     Published Date: Aug 04, 2008
Today’s web and application infrastructure continues to expand applications for e-commerce, and communications with customers, partners and internal employees. For those responsible for deploying, maintaining and supporting these networked applications, there is an increasing need to get the highest performance out of datacenter equipment, while simplifying the complexity that causes excess overhead and unnecessary costs.
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load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching
    
KEMP Technologies
Published By: VMware Dell     Published Date: Jul 02, 2008
In this case study, you'll discover the tangible benefits to IRMC when they used VMware Virtual Desktop Infrastructure to virtualize their call center operations and support multiple call centers from a central data center. Their IT staff achieved increased flexibility, faster provisioning, redeployed IT staff, reduced IT costs, and improved competitiveness. Finally, review a detailed financial analysis to back up IRMC's 73% annual ROI, and see how they saved.
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call center, vmware, virtual, virtualization, virtual machine, callcenter, it savings, cost savings
    
VMware Dell
Published By: IBM     Published Date: Apr 23, 2008
This white paper explains the why's and how's of data center transformation. It reveals the breakthrough IBM approach that supports dynamic, service oriented applications and consolidates systems, servers and networks for decreased operational costs on all fronts—freeing up funds for business innovation. Download white paper on new data center.
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it management, service management, datacenter, data center, network, networking, network management, ibm
    
IBM
Published By: Bomgar     Published Date: Feb 28, 2008
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness.  Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity.
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virtual support, customer service, customer support, remote support, remote workers, bomgar
    
Bomgar
Published By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
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customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction
    
WebEx Communications
Published By: Neoscale Systems, Inc.     Published Date: Sep 14, 2007
The HSC network services group supports more than 2000 desktops, servers and backend systems such as e-mail, file, networking, application and storage services for general administration, dental and medical schools. HSC wanted to manage and reduce HIPAA compliance costs and processes associated with protecting PHI data within its storage infrastructure – a legacy SAN environment with evolving applications.
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storage security, storage security encryption, enterprise storage security, disk encryption, encryption technology, tape encryption, encryption key management, enterprise key management
    
Neoscale Systems, Inc.
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