support costs

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Published By: Ahead     Published Date: Jun 06, 2018
I don’t think it’s too much at all. However, I would recommend including some bullets calling out key points from the paper and a distinct call-to-action. Something like this: At the start of every year, more than 80% of your annual IT spend is likely already committed – in the form of depreciation, maintenance, and support for infrastructure – inhibiting your ability to bring new capabilities to the business. Making matters worse, these dollars often lie hidden in the form of inefficient or ill-advised software license management. If you don’t have the luxury of a mature vendor management function, you probably struggle to see the full picture of your future maintenance costs. This guide will give you the tools to assess your IT spend by identifying potential blind spots and uncovering the benefits of ELAs and TLAs. Some blind spots may include: • Limited visibility • Productivity barriers • Risk exposures Download now to learn how to formulate a plan to yield savings--savings that fa
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Ahead
Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk
Published By: Concur ENT     Published Date: May 11, 2018
VAT has been a valuable source of revenue for the UK Government since 1973. Yet, despite more than 40 years of getting used to calculating, paying and reclaiming VAT, businesses still struggle to adhere to HMRC guidelines. With support from SAP Concur, it doesn’t have to be this way. First, we offer an expense audit solution to check for fraud and non-compliance. Secondly, we work with tax specialists to help you comply with VAT regulations. Thirdly, we give you visibility and control over all aspects of your travel, expense and invoice spending. Crucially, we see VAT reclaim as an opportunity to reduce business costs and put money back in your budget.
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Concur ENT
Published By: Dell EMC     Published Date: May 09, 2018
Dell’s approach to PC Lifecycle management is designed to help customers make the change from IT maintenance to innovation all while controlling their PC infrastructure costs. With this eGuide IT professionals will learn how to deploy, secure, and support PCs with unparalleled efficiency leveraging Dell’s industry-leading hardware, services, and security solutions. Access the eGuide from Dell and Intel® and you will learn: • Why IT needs to take a different approach PC lifecycle management • The four critical stages of the PC lifecycle (Plan, Deploy, Manage, and Retire) • How to partner with Dell to strategically migrate to Windows 10 • What solutions can help in each phase to reduce costs and increase IT productivity • The latest security solutions to protect data and employees
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Dell EMC
Published By: Zendesk GmbH     Published Date: Apr 25, 2018
Zendesk commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that organizations may realize by utilizing Zendesk’s customer support products to improve handling customer interactions. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Zendesk on their organizations. To better understand the benefits, costs, and risks associated with a Zendesk implementation, Forrester interviewed seven organizations with experience using Zendesk’s customer support products.
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Zendesk GmbH
Published By: Dell PC Lifecycle     Published Date: Mar 08, 2018
Traditional PC lifecycle management is an inefficient and expensive process that will cost your business both time and money. Dell EMC can help you refresh your entire PC and technological ecosystem with latest hardware, software, peripherals and lifecycle services, including deployment, support and asset recovery. Our services and technology can reduce costs of PC lifecycle management by up to 25%. Learn more about Dell solutions powered by Intel®.
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Dell PC Lifecycle
Published By: SAS     Published Date: Mar 06, 2018
As explored in this paper, the SAS Fraud Framework supports a complete, modular, enterprise-level program integrity solution that helps payers prevent, detect and manage fraud, waste and abuse across all silos and lines of business. Its fully integrated components offer both top-down and bottom-up functionality for exposing hidden and risky networks. This approach gives payers enhanced detection capabilities, greater insight into case management and improved operational efficiency while decreasing overall cost of ownership. The result is highly effective, early, and even preventative detection of fraud, waste, abuse and corruption that improves operational efficiency and reduces health care costs.
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SAS
Published By: VMware AirWatch     Published Date: Feb 27, 2018
TAKE YOUR MOBILITY STRATEGY TO THE NEXT LEVEL WITH UEM MDM and EMM were only the beginning of the modern workspace evolution. Now, more people than ever before are working remotely—introducing a proliferation of assorted devices and platforms that need to be managed and secured in the enterprise, and consequently creating unprecedented challenges for IT and business leaders. The solution? Unified endpoint management (UEM). In this eBook, you'll learn the key business risks you could face without a comprehensive UEM solution: • Traditional management tools unable to support remote workforces • Siloed management tools leading to higher IT costs • Lack of visibility across endpoints increasing security risks • Disengaged employees driven by a poor user experience
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endpoint, management, enterprise, mobility, business
    
VMware AirWatch
Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Red Hat     Published Date: Jan 03, 2018
IDC’s research shows that interviewed organizations capture significant value by investing in Red Hat JBoss solutions rather than using unsupported community software. Stated differently, these organizations are avoiding significant potential hidden costs of using alternative unsupported community software in terms of:
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Red Hat
Published By: Oracle     Published Date: Nov 28, 2017
Today’s leading-edge organizations differentiate themselves through analytics to further their competitive advantage by extracting value from all their data sources. Other companies are looking to become data-driven through the modernization of their data management deployments. These strategies do include challenges, such as the management of large growing volumes of data. Today’s digital world is already creating data at an explosive rate, and the next wave is on the horizon, driven by the emergence of IoT data sources. The physical data warehouses of the past were great for collecting data from across the enterprise for analysis, but the storage and compute resources needed to support them are not able to keep pace with the explosive growth. In addition, the manual cumbersome task of patch, update, upgrade poses risks to data due to human errors. To reduce risks, costs, complexity, and time to value, many organizations are taking their data warehouses to the cloud. Whether hosted lo
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Oracle
Published By: Optum     Published Date: Nov 20, 2017
Unlocking value and achieving growth in health care depends on population health management supported by a foundation of accurate, comprehensive and actionable data. This toolkit is designed to help you take immediate action to assess, refine and expand your organization’s ability to deliver improved care quality while controlling costs.
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health care, action, insight, analytics, population health management, provider, delivery, quality, growth, phm, value, optum, partner, leader, executive, toolkit, resource, implement
    
Optum
Published By: Oracle     Published Date: Nov 16, 2017
The fundamental reasons to move to a cloud computing environment are the business agility, high efficiency, scalability, and availability that the pooling of elastic computing resources provides, along with significant cost reductions and support for business growth. Oracle has invested deeply in developing a broad collection of cloud services with solutions at every layer of the technology stack.Customers who deploy these solutions in Oracle Cloud derive huge benefit from the fact that they have access to Oracle’s entire technology stack in the cloud, just as they did in on-premises deployments. This white paper explains how you, as an existing Oracle E-Business Suite customer, can take advantage of cloud computing right now, by exploiting the capabilities of Oracle’s Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) offerings to support growth, enhance business agility, and reduce costs and risks.
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Oracle
Published By: Dell     Published Date: Nov 09, 2017
Dell’s approach to PC Lifecycle management is designed to help customers make the change from IT maintenance to innovation all while controlling their PC infrastructure costs. With this eGuide IT professionals will learn how to deploy, secure, and support PCs with unparalleled efficiency leveraging Dell’s industry-leading hardware, services, and security solutions. Access the eGuide from Dell and Intel® and you will learn: • Why IT needs to take a different approach PC lifecycle management • The four critical stages of the PC lifecycle (Plan, Deploy, Manage, and Retire) • How to partner with Dell to strategically migrate to Windows 10 • What solutions can help in each phase to reduce costs and increase IT productivity • The latest security solutions to protect data and employees Intel Inside®. Powerful Productivity Outside. Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell
Published By: Fiserv     Published Date: Nov 09, 2017
Digital loan origination processes can still require significant manual support, which is often inaccurate and time-consuming. This National Mortgage News paper, sponsored by Fiserv, explains how you can improve your current loan production while reducing costs and risk of non-compliance.
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loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, trid, tila respa integrated disclosure, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset, borrower satisfaction, borrower experience
    
Fiserv
Published By: Fiserv     Published Date: Nov 07, 2017
Digital loan origination processes can still require significant manual support, which is often inaccurate and time-consuming. This National Mortgage News paper, sponsored by Fiserv, explains how you can improve your current loan production while reducing costs and risk of non-compliance.
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loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, trid, tila respa integrated disclosure, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset, borrower satisfaction, borrower experience
    
Fiserv
Published By: Amazon Web Services     Published Date: Oct 09, 2017
Enterprise customers can take advantage of the many benefits provided by Amazon Web Services (AWS) to achieve business agility, cost savings, and high availability by running their SAP environments on the AWS Cloud. Many Enterprise customers run SAP production workloads on AWS today; including those that run on NON-SAP DBs (Oracle, MS SQL, DB2) or on SAP DBs (SAP HANA, SAP ASE). To support the demand of high memory instances, AWS have disclosed their SAP HANA instance roadmap (8TB and 16TB in 2018) and just made 4TB x1e instances available. A few examples of how AWS helped SAP customers cut costs, improve performance and agility include BP reducing 1/3 of their SAP infrastructure cost, Zappos successfully migrating to SAP HANA on AWS in less than 48 hours and enabling a major Healthcare and Life Science company to run BW on HANA with 30% better performance vs. on premise. This guide is intended for SAP customers and partners who want to learn about the benefits and options for running SAP solutions on AWS, or who want to know how to implement and operate their SAP environment effectively on AWS.
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storage, networking, management, aws, sap, infrastructure, lower tco, capex, opex
    
Amazon Web Services
Published By: Amazon Web Services     Published Date: Oct 09, 2017
The following insights should be used as a resource for Chief Financial Officers (CFOs) as they lead or support their organisation through a cloud adoption journey. It is designed to provide an overview of cloud adoption drivers, costs, risks, and benefits, as well as raise important questions about staffing and technology decisions that are critical to success. It is also intended to help inform business cases, while surfacing measurements and indicators specific to cloud environments that impact the bottom line. The foundational guidance provided is a collection of insights captured and distilled from direct conversations and engagements between Amazon Web Services (AWS) and customer CFOs representing an extensive range of industries.
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global expansion, mergers and acquisitions, business agility, real estate, tax exposure, talent acquisition, operations investment
    
Amazon Web Services
Published By: Red Hat     Published Date: Sep 08, 2017
TransUnion, a leading global risk and information solutions provider, used mainframe computers to support its global business. To improve IT performance and costs, the company launched an initiative, Project Spark, to migrate all of its applications and systems to a Red Hat® operating environment. With the new infrastructure—based on Red Hat Enterprise Linux®, Red Hat JBoss® Middleware, and other Red Hat products—TransUnion achieved faster time to market, greater competitive advantage, improved employee satisfaction, and significant operating cost savings.
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Red Hat
Published By: AWS     Published Date: Aug 30, 2017
SAP workloads represent the backbone of your business, supporting critical systems and processes across organizations: inventory planning, HR, payroll, sales, and more. Learn how running SAP on AWS cuts costs, improves performance, and ensures the reliability and compliance scalable companies need. Download your copy now!
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aws, accenture, sap, payroll, efficiency
    
AWS
Published By: AWS     Published Date: Aug 28, 2017
SAP workloads represent the backbone of your business, supporting critical systems and processes across organizations: inventory planning, HR, payroll, sales, and more. Learn how running SAP on AWS cuts costs, improves performance, and ensures the reliability and compliance scalable companies need.
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AWS
Published By: Dell     Published Date: Aug 17, 2017
Managing the PC life-cycle environment can be a complicated and expensive process. Enterprises with old and outdated systems require increased support, have higher maintenance costs, and see interrupted workforce productivity. However, consolidating processes and enlisting the help of vendor partners will greatly reduce costs and provide expert-level knowledge for a better PC life-cycle management operation. In April 2016, Dell commissioned Forrester Consulting to conduct a study with 230 IT decision-makers with knowledge of desktop infrastructure environments at their organization. All respondents were significantly involved in the decision-making process for PC and device management and had significant expert-level knowledge about the PC life-cycle process.
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pc lifecycle, desktop infrastructure, pc lifecycle management, workforce productivity, it management
    
Dell
Published By: Juniper Networks     Published Date: Aug 08, 2017
The constant growth of cloud, IoT, virtualization, mobility, and digital transformation has brought tectonic changes to the world of networking. Long viewed as a bastion of single-purpose, inflexible, and closed solutions, networks have started to transform in line with the demands for flexibility, scalability, ease of management, interoperability, and application support. Networking departments need to achieve all of the tasks above while keeping costs under control. Additionally, security requirements for the new network are not letting up — quite the opposite, as the virtualized network (and general IT) environment requires rethinking, virtualization, and evolution of security architectures.
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Juniper Networks
Published By: Pure Storage     Published Date: Jul 26, 2017
Application consolidation can be an important cloud initiative. By consolidating applications on an all-flash, cloud-centric platform, IT has the opportunity to reduce costs, lower risk and support a more integrated and interoperable infrastructure. But for any organization thinking about application consolidation, it is important to closely evaluate the features and functions of the underlying all-flash storage platform. You want to make sure that your platform not only delivers the performance you need, but also enables you to reduce costs, eliminate migrations, simplify operations and support cloud-enabled business agility.
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it management, administration, flash storage, cloud centric platform
    
Pure Storage
Published By: Pure Storage     Published Date: Jul 18, 2017
Application consolidation can be an important cloud initiative. By consolidating applications on an all-flash, cloud-centric platform, IT has the opportunity to reduce costs, lower risk and support a more integrated and interoperable infrastructure. But for any organization thinking about application consolidation, it is important to closely evaluate the features and functions of the underlying all-flash storage platform. You want to make sure that your platform not only delivers the performance you need, but also enables you to reduce costs, eliminate migrations, simplify operations and support cloud-enabled business agility.
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it management, administration, flash storage, cloud centric platform
    
Pure Storage
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