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Published By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry. How does today’s customer support organization manage to respond? The answer lies in building a better support desk that will let you do more with less without sacrificing on support quality or end-user satisfaction. Wondering where to start? You may want to read these five tips.
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customer experience, customer satisfaction, customer service, customer support
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: InsideView     Published Date: Aug 17, 2015
In most companies, sales and marketing fight each other as much as the competition. But research shows that companies with tight sales-marketing alignment have 38% higher win rates and generate 208% more revenue. Tracy Eiler shares her takeaways from the webinar with Forrester’s Laura Ramos, “5 Ways to Get Sales & Marketing Aligned” in this article. Learn how to start aligning your sales and marketing teams.
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InsideView
Published By: SAP SME     Published Date: May 22, 2017
Demo sistema de gestão para start up´s e empresas de pequeno porte. O SAP Business One permite que você gerencie toda a dinâmica de sua empresa em crescimento – desde as principais operações, passando por RH, geração de relatórios financeiros, vendas, faturamento até a gestão de contatos.
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SAP SME
Published By: VMware AirWatch     Published Date: Jul 19, 2017
How can your business support new identity-defined workspaces across a variety of users — retail store associates checking inventory on a PC and a smartphone, hospital clinicians entering test results into a mobile workstation and an iPad, or financial advisors placing trades from Android devices and laptops? The answer is the digital workspace.
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VMware AirWatch
Published By: VMware AirWatch     Published Date: Jul 19, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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VMware AirWatch
Published By: Concur Technologies     Published Date: Oct 08, 2015
This report examines the strategic actions being taken by companies to enable the expense report that writes itself. It covers what is being done and how it affects the overall ability of companies to create the effortless expense report.
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t&e, expense report, concur, reduce spending
    
Concur Technologies
Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
Learn the healthy habits for keeping your mobile workforce productive — and happy. • Focus on a brainpower boost • Sniff out the security threats • Embrace new options for workplace flexibility • Prepare for non-stop spine-tingling connectivity • Take a deep breath: durability is within reach Keep your mobile organization productive and secure with these quick tips. Read more now!
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lenovo, mobile organization, fitness tips, mobile durability, productive organization, healthy mobile habits, workplace flexibility, non-stop connectivity, lenovo organization
    
Lenovo and Intel®
Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
ThinkCentre Tiny: Robust, flexible computing, where and when it matters We all love laptops, tablets, and mobile devices; but, sometimes you need a powerful desktop that still fits neatly in small, awkward, or even non-traditional spaces. Enter Tiny. In this eBook, we dive into the diverse settings where Tiny has proven to be the better fit. Get the eBook now!
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lenovo, flexible computing, thinkcentre, thinkcentre tiny, powerful desktop, evolving workspaces, integrated productivity
    
Lenovo and Intel®
Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
Rugged and reliable laptop computers critical to heart care in and out of the OR. Read this case study to learn how Dr Wang and Saving Hearts bring state-of-the-art care to rural areas of China with powerful, rugged, and reliable ThinkPad X1 Carbon laptops from Lenovo. Download the case study now.
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lenovo, lenovo health, healthcare, dr. wang, reliable laptops, heart care, saving hearts, thinkpad x1, thinkpad x1 carbon laptop, rural china healthcare
    
Lenovo and Intel®
Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
ThinkCentre Tiny: Robust, flexible computing, where and when it matters for Higher Education We all love laptops, tablets, and mobile devices; but, sometimes Higher Education needs a powerful desktop that fits neatly in small, awkward, or even non-traditional spaces. Enter Tiny. In this eBook, we dive into the diverse settings where Tiny has proven to be the better fit. Get the eBook now.
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lenovo, higher education, thinkcentre, digital classroom, classroom technology, flexible computing
    
Lenovo and Intel®
Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
Better technology drives more engaged learning. Getting students engaged in the classroom is always challenging. Keeping them engaged is often the more difficult battle! Windows 10 Pro paired with innovative Lenovo tablet, laptop, and desktop computers provides the perfect user experience-driven solution — where technology is never a constraint to innovation or engagement. Learn more, get this eBook.
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lenovo, classroom technology, education, windows 10 pro, classroom engagement, digital classroom
    
Lenovo and Intel®
Published By: Lenovo and Intel     Published Date: Jan 19, 2017
We all love laptops, tablets, and mobile devices; but, sometimes you need a powerful desktop that still fits neatly in small, awkward, or even non-traditional spaces. Enter Tiny. In this eBook, we dive into the diverse settings where Tiny has proven to be the better fit. Get the eBook now.
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Lenovo and Intel
Published By: DocuSign     Published Date: Feb 13, 2017
Running fully digital processes is an imperative. Deals need to be closed anytime, anywhere and they need to be closed NOW. Learn how your organization can use DocuSign and Salesforce with mobile to accelerate transactions, reduce costs, and increase security and compliance – all while providing an enhanced customer experience.
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docusign, client satisfaction, technology, electronic contract, paperless, reduce costs, mobile
    
DocuSign
Published By: Dialpad     Published Date: Apr 19, 2016
Workplace expectations are changing and companies are ditching outdated technology in favor of flexible, cloud-based services, freeing their employees to work from anywhere. From modern office spaces to popular business tools, this eBook breaks down the top trends of the workplace revolution, including: 1. The age of Millennial workers 2. Modern workspaces 3. Improving employee productivity and satisfaction 4. The rise of remote work
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communication, internet, network management, best practices, business intelligence, business management, mobile
    
Dialpad
Published By: Dialpad     Published Date: Apr 19, 2016
Today, everything about the way we work has changed. Your employees, customers, and extended ecosystem have greater expectations than ever before, and the voice and unified communication solution you select is one of the most important decisions you can make toward a collaborative, connected, and productive workforce. This list gives you some of the most important questions to include in an RFP this year, as well as key insights about how these will play out for your business.
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communication, reporting, network management, business intelligence, business management, best practices, productivity
    
Dialpad
Published By: Pega     Published Date: May 25, 2016
Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the “The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader. Download this Forrester Wave report and get detailed findings on how well each vendor fulfills Forrester’s criteria and where they stand in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
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best practices, customer service, forrester, wave report, technology
    
Pega
Published By: Dell     Published Date: Jul 08, 2016
Organizations looking to implement desktop and app virtualization traditionally play a guessing game where storage is concerned. When considering local and physical storage, determining what would be necessary for the virtualized world is difficult and can be overwhelming. This is especially true when determining how virtualizing desktops will impact the storage architecture. Organizations risk over sizing their environment thereby wasting CapEx, or under-sizing and potentially ruining the user experience. Software-defined storage solutions, such as VMware Virtual SAN, provide simplified solutions with high performance data stores that offer fine-grained scalability with linearly-predictable performance as demand grows. Dell’s validated and certified desktop virtualization solutions incorporate vSphere and Virtual SAN, and provide a complete end-to-end solution that allows companies to grow and expand without large capital investments in SAN hardware.
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technology, best practices, data, virtualization, storage, data, business technology
    
Dell
Published By: Dell     Published Date: Jul 08, 2016
Dell Virtual SAN Ready Nodes with Horizon abstract and aggregate compute and memory resources into logical pools of compute capacity, while Virtual SAN pools server-attached storage to create a high-performance, shared datastore for virtual machines.
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technology, best practices, poweredge, hyper converged, networking, mobile computing, business technology
    
Dell
Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
"This research by Nimble Storage, a Hewlett Packard Enterprise Company, outlines the top five causes of application delays. The report analyzes more than 12,000 anonymized cases of downtime and slow performance. Read this report and find out: -Top 5 causes of downtime and poor performance across the infrastructure stack -How machine learning and predictive analytics can prevent issues -Steps you can take to boost performance and availability
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Hewlett Packard Enterprise
Published By: AON     Published Date: Dec 07, 2017
While the Affordable Care Act (ACA) increased the number of Americans with access to health insurance, U.S. employers and employees continue to struggle with rising health care costs and changing workforce demands. Recent Aon research shows that 20% of health care consumers cite high health care costs as the major reason they have either declined health care coverage, stopped taking medications, or avoided care altogether. If the U.S. health care system is to succeed, stakeholders across the health ecosystem must influence change in each market—employer, individual, and government (Medicare, Medicaid, and Tricare). While each part of the three-legged stool is important, this paper focuses on five strategies Aon believes will strengthen the employer-based system—a system that provides health care coverage to well over half of Americans (61%, or 177 million).
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health insurance, employer – provided health benefits, aon hewitt, health ecosystem, well – being initiatives
    
AON
Published By: GE Power     Published Date: Jan 30, 2017
Be the first to read the 2017 top digital trend predictions for the (remove second the) the power and utility industry, and gain a competitive edge by understanding what’s next. Across the Electricity Value Network (EVN) - from generation through T&D and end user management, first movers and proactive digital adopters are far more likely to thrive in the future. Read the new Brief and learn how:
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2017 top digital trends, power plants, utilities, power producers, electricity value network, top digital trends, power plant cyber attacks, power grids, power industry, grid operators, cloud+edge, power plant software, platform economy
    
GE Power
Published By: VMware     Published Date: Feb 24, 2017
Countless organizations are deploying digital workspace solutions to meet the demands of today’s mobile end users and the IT administrators that support them. The goal is to empower users to work from anywhere, on any device—mobile or laptop—at any time. However, architecting a secure, seamless, scalable digital workspace solution is not necessarily easy, which is where this paper helps
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VMware
Published By: VMware     Published Date: Feb 24, 2017
As a cloud-based business services suite, Microsoft® Office 365™ provides organizations with access to web, mobile and desktop versions of traditional Office software tools, cloud storage space for enterprise file sharing, and hosted services for communication and social. By making these services available across desktop, mobile, and web platforms, Microsoft is experiencing increased adoption from both consumers and businesses while expanding the possibilities for anytime-anywhere collaboration.
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VMware
Published By: VMware     Published Date: Feb 24, 2017
Countless organizations are deploying digital workspace solutions to meet the demands of today’s mobile end users and the IT administrators that support them. The goal is to empower users to work from anywhere, on any device—mobile or laptop—at any time. However, architecting a secure, seamless, scalable digital workspace solution is not necessarily easy, which is where this paper helps. When developing your digital workspace, it is important to keep five key considerations in mind, both on the front end and the back end of your environment: Seamless, secure end-user access to applications and files Easy-to-use enterprise app store Management security Fully integrated infrastructure stack Agnostic platform with a broad ecosystem Download this white paper to see how to approach these major considerations, with detailed strategies, and provide recommendations for effectively addressing each one.
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VMware
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